Bus route information can be obtained via our web site at www.omnitrans.org.
Click on the Plan your trip button on the home page to visit the
MTA Trip Planner page. The MTA Trip Planner page
will ask for your starting point and destination, and provide you
with
a trip itinerary. The MTA Planner is created and maintained by
the Los Angeles Metropolitan
Transportation Authority.
If you would like more specific information about an individual
route, use the "select a route" box on the Omnitrans home page
and select the appropriate number from the list, then click on
the "go" button. You can download or print a timetable, or choose
to look at a schedule
for a connecting
route.
Bus Books containing all route and schedule information can be
found on all Omnitrans buses and at numerous locations throughout
San Bernardino County.
If you need further information about routes and schedules, please
call our toll free number: 1-800-966-6428. This number is staffed
Monday to Friday 7am to 8pm and weekends (Saturday – Sunday)
7am to 6pm.
-
Arrive at the bus stop at least 10 minutes early. Be standing
at the stop, ready to board, when the bus arrives.
-
Have exact
fare ready. Fare boxes accept coins and dollar bills but
do not make change. You may also show your monthly pass
or day pass which are easier to
use and save you money. Show proper identification if using a Senior & Disabled
Pass each time you enter a bus.
-
Board the bus through the front doors.
-
Please keep front
seats available for disabled persons and senior citizens.
Please move from a front seat to allow a
disabled person
or senior citizen
to sit there if requested by the coach operator.
-
As your stop approaches,
ring the chime or pull the signal cord located along the
inside windows. This signals the driver to stop at the next
bus stop. Be sure to ring in sufficient time to allow driver
to stop safely.
-
Exit through the rear door. Hold onto the yellow tapes to
ensure that the doors stay open. Please allow small children
to exit first.
- Please be aware of the following while on the
bus:
- No eating or drinking on the bus.
- Service animals are allowed
to accompany persons with disabilities; however, the animal
must be secured.
- All radios, cassettes
and compact disc players must be used with earphones.
Changes to bus routes are posted directly at affected stops along
the routes. Information regarding stops which are being changed
or discontinued, as well as detour information, is also posted
at bus stops.
Schedule changes and other information important
for the public is printed on Riders Alerts. These Alerts, in
English and Spanish, are printed on brightly colored paper, usually
yellow,
and inserted in holders inside buses. Riders' Alert information
can also be found on the Omnitrans web site.
Omnitrans stresses the importance of customers being at bus stops, ready to
board the bus before it arrives. This way, the coach operator can remain
on schedule,
and customers will be delivered to their destinations on time.
There are
several reasons why a driver may not wait for a customer before leaving
a bus stop. Oftentimes, the operator is not aware that a person
on the other
side of the street wishes to board his/her bus. Additionally, there is
a safety issue involved in customers running across streets to
catch a bus. Once a driver pulls away from a bus stop, he/she is
not permitted to pull back.
When Omnitrans initiated the sale of day passes on buses,
a policy was established to ensure that only those individuals
entitled
to receive a reduced fare actually paid the reduced fare amount.
All individuals, regardless of physical appearance, may be asked
to present proof of their disability/age when requesting reduced
fare. This
policy ensures all customers are treated equally and it is not
left up to the coach operator to determine if a customer is elderly
or disabled.
A
Service staff staff person inputs the information from
your complaint into a computer system for record-keeping purposes.
The computer system also automatically designates which of the
field supervisors the complaint will go to for a response
The field supervisor speaks to the coach operator regarding
the complaint and appropriate action is taken. A response to
the
complaint is
then sent to Customer Service. Customer Service will get
back in touch with the customer if the customer requested a
phone call,
letter, or email when making the complaint.
If you call, write or email us concerning a positive experience
you have had with a coach operator, that operator will be acknowledged
by the Supervisor at his/her bus division for providing excellent
customer service.
In order for Customer Service to get back in touch with you
should you request a response, your name and address or telephone
number is needed.Your
contact information is kept confidential and not released to any other employees.
Providing this information also lends credibility
to your communication. Omnitrans does not formalize complaints
without contact information.
Under the Americans with Disabilities Act (ADA), coach operators
must "request" that a passenger move from the front seats
designated for the disabled, but may not "force" the
passenger to do so.
If you are elderly or disabled and need to
sit in the front seats, and those seats are occupied, please
talk to the coach operator who will then request the occupants
of those
seats move to other seats. Keep in mind that the individual(s)
already occupying those seats may be elderly or disabled as well.
All Omnitrans buses are accessible to persons with disabilities.
However, the Americans with Disabilities Act (ADA) has set guidelines
for
the size and weight of mobility devices which can be transported
on public transit vehicles. Omnitrans cannot transport devices
which exceed these guidelines because the bus lifts are not designed
to hold additional weight, and also because of the physical problems
which could be sustained by coach operators accommodating devices
in excess of the guidelines.
ADA guidelines define a "common
wheelchair" as a device no larger than 30 inches wide and
48 inches long when measured two inches above the ground. Additionally,
the combined weight of the wheelchair and occupant cannot exceed
600 pounds.
Have your bike ready to go when the bus approaches. Be certain
you have already removed water bottles, air pumps, and other loose
items that might fall off.
Let the bus driver know you are going to put your bike on the
rack. Then load your bike onto the rack. When you board the bus,
let the driver know where you will be exiting.
For your safety and convenience, when you exit the bus, please
tell the coach operator that you will be removing your bike from
the bike rack. If your bike is the only one on the rack when you
remove it, please put the bike rack in the upright position. You
only need one hand to fold or unfold the bike rack.
Please check with Lost and Found the following business day to
see if your item has been turned in. The phone number for Lost
and Found is 1-800-966-6428.
You will need to provide a detailed
description of the item that was lost, when it was lost, the
bus route number, direction you were traveling and time you boarded
the bus.
These
suggestions are forwarded to the Omnitrans Planning Department
for review. Service changes occur three times per year – in
January, late April and September. Changes are made based on
requests by customers and available resources.
|
