Onboard Customer Satisfaction Survey Is Here!

Share your opinion and help us better serve you! Passengers aboard our local Omnitrans routes, sbX, and Access now have the opportunity to provide feed back about our service. A customer survey is being conducted by Redhill Group Inc. now through the end of February. As an incentive, Omnitrans riders are being entered into a $500 cash drawing upon participation in the onboard survey.

If you are approached by a friendly survey staffer, feel free to answer a few questions for them. A translated survey is also available for our Spanish-speaking passengers to express their opinions. The results of this survey will be utilized in a broader study that will help us learn what we’re doing well and in what areas we have opportunities to refine our service. The feedback gathered will help us make enhancements to the Omnitrans experience, which will improve how we serve our community!

John S. and Paul O. of Redhill Group, the team surveying our onboard passengers.

Purchase Your Omnitrans Commemorative Toy Bus!

Due to popular demand, we are now selling commemorative Omnitrans toy buses while supplies last! The buses were created to celebrate our 40th Anniversary and are custom designed to replicate our newer bus model. The plastic buses are 9” long and can be used as a toy or displayed in your home or office desk as a collector’s item.

This hot commodity is going fast! To obtain yours today, please visit our Omnitrans Store online, or purchase them in person for $10 at the San Bernardino Transit Center or our administrative office main lobby located at 1700 W. 5th Street, San Bernardino, CA 92411.

Commuting with a Smile

When asked how often she rides Omnitrans, Katrina W. smiles. “I ride every day I go to work, so, that’s at least five days a week,” she enthuses.

The San Bernardino native commutes from the northern end of the city to her job in Redlands via Routes 7 and 8. “I like the bus drivers, and the convenience,” she tells us. “It’s a nice ride.”

She considers herself lucky to have a job in which she can make sure that her work schedule aligns with Omnitrans’ bus schedules, making transportation an uncomplicated task. On the rare occasion that she has to work late, she catches a ride home with a friend.

Katrina, who does not currently have a car, proudly uses public transit as her means of transportation because of the sense of independence it brings. “I don’t have to depend or wait for somebody else [to pick me up]. I know what time the scheduled bus is going to run by my house if I have to go to the store, doctor, whatever,” she tells us.

While some may be apprehensive about riding, Katrina doesn’t understand why some people are hesitant to use transit. “Some people are scared of riding the bus, or think they’re too good for it, but I always feel safe,” she says. “The bus is very reliable!”

We’re glad that Omnitrans helps people like Katrina by providing a safe, dependable, and enjoyable method to get around town. “No negatives about riding the bus,” says Katrina before departing from the San Bernardino Transit Center. “I enjoy it!”

Do you have a great Omnitrans or sbX story to tell? We are always looking for new riders to highlight in our blog. Let us know!

2016 – An Omnitrans Year in Review

As 2016 comes to a close, Omnitrans looks back at a year that brought cause for celebration, agency innovations, and resources to better serve our community. While the list of accomplishments is lengthy, we selected six achievements that trump the rest.

San Bernardino Transit Center Turns One – Our transportation hub, the San Bernardino Transit Center, celebrated one year of operation. Since opening its doors in September 2015, nearly 5,000 passengers pass through the SBTC each weekday, connecting to Omnitrans local and express routes as well as neighboring agencies such as Mountain Transit, Victor Valley Transit Authority, and Pass Transit.

Omnitrans celebrated the milestone with a Community Day of live music, refreshments, promotional giveaways, and the Green Scenes Sidewalk Chalk Art Contest. Community members experienced the amenities of the LEED Gold Certified transit center and enjoyed the artistic talents of our participants. Take a trip down memory lane and view our photo album online.

Service to ONT Airport Commences – During fall service changes, Omnitrans Route 80 re-routed to serve Ontario International Airport for the first time in over a decade! In partnership with the airport, Route 80 now makes two stops (one at each terminal) every hour – just one of several planned enhancements to come to the West Valley area in the future.

New Partnership Opens the Bike Hubitat at SBTC – To commemorate Bike Month, Omnitrans joined forces with the Inland Empire Biking Alliance and San Bernardino Generation Now to introduce the Bike Hubitat at the SBTC. The low-cost, DIY workshop teaches community members how to maintain and repair their own bicycles under guidance of knowledgeable IEBA staff, all while utilizing the organization’s tools. The program is ongoing and Omnitrans riders can stop by the Hubitat on any Monday, Wednesday, or Friday from 3-6 p.m. for a bike tune-up!

Website Gets a Mobile-Friendly Facelift – To enhance our communication experience with customers, we gave our website a much needed revamp! The creative refresh streamlined our content for easier browsing, but most importantly, our website was optimized for viewing on mobile devices – a major advantage in today’s smartphone-dominated world! If you haven’t already, be sure to visit our website at www.omnitrans.org for travel information, purchasing passes, real-time bus arrivals, and to plan your trip ahead of time.

Welcoming the Special Transportation Services Department – This year, Omnitrans welcomed a new department to our agency. Special Transportation Services (formerly Vtrans) provides one-on-one or group training for seniors and individuals with disabilities to use public transportation, and oversee the Ride Program, which allows taxi fares at a discounted rate for eligible residents who cannot use the bus, among other things.

The new department aims to create programs and provide resources that will provide senior citizens or those living with a disability easy mobility. “If we can give them back some of that freedom, then we’re improving their quality of life which is what it’s all about at the end of the day. How we can improve that is what we’re always going to advocate,” says Director Nathan Churan.

Omnitrans Celebrates 40th Anniversary – Last on our list, but certainly not least, 2016 marked our 40th year serving the San Bernardino Valley! This huge milestone was celebrated throughout the month of October, with customer appreciation giveaways at our transit centers, trivia contests on social media, and a huge online sweepstakes with 40 prizes to give away. Thank you all for celebrating with us! Take a look back at our history and what the outlook is for our next 40 years by watching our 40th Anniversary video.

On to 2017! We look forward to further enhancing transit in the San Bernardino Valley and increasing connectivity, with new Metrolink service at the San Bernardino Transit Center and additional Freeway Express routes – just to name a few of the things we have in store! Thank you for coming along on the ride with us.

Job Alert: Be Our New Buster!

Start 2017 with a new job as Buster the Bus!

Omnitrans is looking for an enthusiastic and fun-loving mascot to be the face of our agency at community events and other gatherings. This exciting job is very flexible, as we anticipate only 20-30 events each year, including but not limited to Inland Empire 66ers games, Route 66 Cruisin’ Reunion, and the Spark of Love Toy Drive.

Do you think you have what it takes to be Buster? Apply today! Click here to view the full job description and to submit your application. Position will be open until filled.

Guide to January 2017 Service Changes

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The new year will welcome Omnitrans riders with new service enhancements and more connectivity! Beginning on Sunday, January 8th, Route 215 customers can expect changes implemented by Riverside Transit Agency (RTA) as part of a project that will introduce new and upgraded bus stops at more than 20 central locations. The project is designed to deliver world-class service to popular destinations as the Riverside area continues to grow and expand.

The existing Riverside Downtown Terminal will shut down and Route 215, our Freeway Express route traveling from the San Bernardino Transit Center to Downtown Riverside, will make adjustments to better serve our riders traveling to the area. The new stop for Route 215 will be located at University and Lemon, with one additional connecting stop at the Metrolink Station in Downtown Riverside on Vine Street (see map below). This change will be effective on Sunday, January 8th

tc_riverside_new_jan17

Additional adjustments to local Omnitrans routes go into effect on Monday, January 2nd as listed below.

Please refer to the January 2017 Omnitrans Bus Book, which can be previewed online here, for details.

Route 66: Three additional Saturday PM trips have been added.

Route 80: 7:02 AM trip time adjusted for Vineyard Jr. High School.

Routes 81, 83, 84, 85 and 88: Improved transfers at Chino Transit Center.

Route 215 Express: New connection to downtown Riverside Metrolink, with a new stop at University and Lemon.

Route 290 Express: Runtime adjustments have been made for transfers at the San Bernardino Transit and Montclair Transit Centers.

Minor changes have also been made to the following routes:

Weekdays: Routes 3, 4, 8, 15, 19, 80, 81, 82, 83, 215 and 365.

Saturday: Routes 83, 84, 85, 88, 215 and 365.

Sunday: Routes 83, 84, 85, 88, 215 and 365.

Please be mindful of multiple service change dates, and be sure to check your schedule before traveling. For real-time bus arrival info, be sure to download the official Omnitrans app, available FREE in the iTunes and Google Play app stores!

2016 Holiday Season Bus Schedule

happy-holidays

The holiday season is upon us! As you plan your travel this season, keep in mind that Omnitrans buses will not be in service on Christmas Day, Sunday, December 25th. Bus service will resume on Monday, December 26th. Our administrative offices will be closed on Monday, December 26th to observe the holiday.

The following week, buses will not be in service on Sunday, January 1st, 2017 for New Year’s Day, and will resume on Monday, January 2nd. Our administrative offices will be closed on Monday, January 2nd.

Thank you for joining us along for the ride in 2016, our 40th year of service! Omnitrans wishes you and your loved ones a joyous holiday season and a prosperous new year.

For all the latest info & news, plus real-time bus arrival times via NexTrip, download the official Omnitrans mobile app for FREE on the iTunes app store or Google Play!