This month, the Omnitrans Million Mile Club welcomed two new 1 million mile drivers and two 2 million mile drivers into its ranks. These dedicated coach operators have achieved the prestigious 1 million mile mark by logging 25,000 driving hours without a preventable accident. It’s the equivalent of driving to the moon and back–twice!
The coach operators were honored in a special awards ceremony at the Omnitrans Board of directors meeting on March 5th. Each received a certificate of recognition and a check for $5oo.
One Million Miler Derman Redman is proud of his 14 years driving for Omnitrans and his record of excellent customer service. He drives Routes 1 and 2.
“I love driving,” he says frankly. “And I like being able to work with such diverse people. I really enjoy seeing all the different nationalities and customs. It’s such a mixing pot on the bus—always full of surprises.”
While people are his greatest joy, they can also present some of the greatest challenges. But Derman believes that friendliness and courteousness goes a long way towards dispelling potential problems.
“It’s hard to be rude to someone who just smiled at you and wished you a great day,” laughs Redman. “I also apologize a lot. If I know a customer has had a bad day or a bad experience, I tell them I’m sorry and do my best to turn things around for them. It’s the quickest way to diffuse a situation. It lets people know you care.”
Route 8 operator Cecil Stevens agrees. In addition to being a One Million Miler, he recently earned two other titles. He is now a Coach Operator Instructor and a member of our new sbX driving fleet.
“I like being on the road, and I care about people. I try to treat them like I would like to be treated. I always tell my passengers good morning, good night, have a great day. If they seem upset, I ask if they’re alright. I also pay special attention to first time riders and make sure I know where they’re going to so I can help them out. Then when I see them again, I ask how the trip went for them.” Cecil chuckles. “People are always surprised that I remember them. It’s important to me that they have a good experience on my bus.”
Our Two Million Mile drivers, Krafton Stoll and Andrea Thompson, were unable to attend the awards ceremony. These long-time veterans have a long track record of safety, dedication and caring and are an inspiration to all of us.
Congratulations to all our Million Mile award winners. You make us proud!
– Juno Kughler Carlson
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