Rate your Omnitrans experience for a chance to win!

Your feedback is crucial to our growth as an agency. Last year, your feedback on our Customer Satisfaction Survey garnered us an 87.5% overall customer satisfaction score – our highest rating in 5 years! This year, you can let us know we are doing for another chance to win one of our exciting prizes.

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (ENGLISH) 

Haga clic aquí para completar la encuesta (SPANISH)

Take the survey anytime starting today through the end of the day on Sunday, May 6, 2018 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

10 responses to “Rate your Omnitrans experience for a chance to win!

  1. Albert Enriquez

    Everytime I ride the SBX Green Line from Hospitality Lane to Baseline and back home I can never use my iPad Air on the bus. So, I can never do any homework on the way to school. Inland Community Career Center. Or back home. You have no idea how frustrating that can get. So I just stopped taking my iPad on the bus all together.

    • Thanks for the feedback, Albert. Does this occur on every single bus? Please let us know which vehicle you’re riding the next time onboard Wi-Fi isn’t working for you so we can look into fixing that. Thank you.

  2. I have been riding the bus for many years. As I don’t have access to a car, the bus has been most useful. When time isn’t an issue, it matters a bit less on punctuality. It’s still better than Pass Transit.

  3. The A/C sometimes does not work and especially during summertime. Also, drivers don’t have command of the bus and allow some passengers to play loud music or use foul language.

  4. Christopher Rieger

    Best bus service I’ve ever had always satisfied

  5. First don’t understand why it takes 3 hours for me to get to work (San Bernardino to Redlands ). It’s only 10 miles.
    Second why after 8am in the morning getting to my destination is even longer. Buses run later in between buses.
    Third. Riding the bus on the weekend is a joke.
    Forth. I still have to work on the holidays. It’s very stressful during the holidays for me to find a way to work.
    There are so many other things but not enough room.

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