Author Archives: Omnitrans

Ride the bus and get two free IE66ers baseball game tickets on Winning Wednesdays!

Root for the home team for free! We are partnering with the Inland Empire 66ers again this season to give Omnitrans riders two free tickets to any Winning Wednesday home game this season.

All you need to do is present your Omnitrans bus pass, ticket, or receipt* at the box office on Wednesdays to receive your admission to that day’s game. Token Transit mobile bus pass users are also eligible – just present your activated bus pass on your phone at the box office.

Winning Wednesdays Game Schedule:

  • April 10th vs. Modesto at 10:30 a.m.
  • April 24th vs. Rancho Cucamonga at 3:30 p.m.
  • May 1st vs. San Jose at 7:05 p.m.
  • May 22nd vs. Lancaster at 7:05 p.m.
  • June 5th vs. Lake Elsinore at 10:30 a.m.
  • June 26th vs. Lancaster at 7:05 p.m.
  • July 17th vs. Visalia at 7:05 p.m.
  • July 31st vs. Visalia at 7:05 p.m.
  • August 21st vs. Lancaster at 7:05 p.m.

Which of this season’s Winning Wednesdays will you be going to? Click here to plan your ride to San Manuel Stadium.

*Receipts are only provided for bus fare purchases made at ticket vending machines, not on board.

2019 Million Mile Club Coach Operators Recognized for Safe Driving Record

Omnitrans’ 2019 Million Mile Club drivers (from left to right): Mike Tarifi, Arturo Suarez, Peter Kerr, Albert Meraz, John Harrison (above), Karen Ramnarain, Samehesha Love, and Enrique Lipp. Not pictured: Sherron Filer.

Driving from here to the moon and back seems like an insurmountable distance. Now imagine doing that not once, but more than two times, without being in an accident! That is the equivalent of what it takes to join the prestigious Million Mile Club.

This month, the Omnitrans Board of Directors recognized our new members of the Club for their driving safety achievements. These dedicated coach operators have reached the prestigious million-mile mark by logging 25,000 driving hours over 12 years without a preventable accident. Our Two Million Mile Club drivers have completed 50,000 driving hours over the span of 25 years without a preventable accident.

“This is a tremendous milestone for these drivers,” says Director of Operations Shawn Brophy. “The criteria to hit the Million Mile Club is multi-faceted, and not an easy achievement. Safety is very important to the organization and to the public that we serve, and these drivers represent the best of the best when it comes to delivering on our mission to provide safe and reliable transportation.”

Each 2019 inductee received a special plaque, jacket, hat, belt buckle, certificate, a silver name plate, a day off with pay, and $500 in recognition of their great feat. The 2 Million Mile drivers received this, plus a bonus five-day cruise to Mexico including paid time off.

Congratulations to these drivers for setting the standard of excellence! We appreciate their commitment to safety as they connect our community.

Million Mile Club

  • Sherron Filer
  • John Harrison
  • Peter Kerr
  • Enrique Lipp
  • Samehesha Love
  • Albert Meraz
  • Karen Ramnarain

Two Million Mile Club

  • Arturo Suarez
  • Mike Tarifi

Rate Your Omnitrans Experience for a Chance to Win!

As your public transit provider, your feedback is crucial to our growth. Last year, your responses to the Customer Satisfaction Survey garnered us an 83% overall customer satisfaction score. This year, you can let us know how we are doing for another chance to win one of our exciting prizes (below).

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (English)
Haga clic aquí para completar la encuesta (español)

Submit your survey anytime through the end of the day on Sunday, April 14, 2019 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Omnitrans and Partners Host Girl Scouts Classroom to Career Day

Following a successful event in 2018, Omnitrans proudly partnered with the Women’s Transportation Seminar of the Inland Empire, San Bernardino County Transportation Authority, Metrolink, and the Girl Scouts of San Gorgonio Council to host a Classroom to Career event for middle school girls from Rialto, Colton, and Grand Terrace.

The Classroom to Career Day in February spotlighted potential transit industry career paths for students, with emphasis on science, technology, engineering, and mechanics (STEM) curriculum. Like last year, the day began at the San Bernardino Transit Center. Fourteen women working in various roles at Omnitrans led a tour that showcased the transit center’ s features, and its role in connecting our community through the multimodal options offered.

The Classroom to Career program takes girls into the community to meet with professionals and be exposed to career paths related to science, technology, engineering and math (STEM), areas in which females are traditionally underrepresented. Omnitrans staff from various departments including Planning, Operations, Maintenance, and Rail Operations served as tour guides for the day.

At the tour’s conclusion, students boarded a Metrolink train for a short ride to the Santa Fe Depot, where they learned about the region’s transit network and heritage at the San Bernardino History & Railroad Museum. They participated in a hands-on STEM activity that stimulated their minds to envision what the future of transportation looks like from their perspective.

“As middle school girls prepare for the transition to 9th grade, an intentional educational roadmap is key,” says Girl Scouts of San Gorgonio Vice President of Development Knew Hawley. “This preparation is essential to their success, not only to make strategic choices in their high school education, but as a jumping off point for higher education and lucrative careers. Classroom to Career opens doors into new experiences and provides positive adult and peer interactions that bolster these girls during a pivotal season in their lives.”

“Omnitrans is committed to being a positive and impactful asset to the community we serve,” said Omnitrans Marketing Manager Nicole Ramos. “It was a pleasure to further build on this partnership after a successful inaugural event last year, which has expanded to transit agencies in other regions of Southern California.”

In honor of #NationalGirlScoutDay today, Omnitrans tips its hat to this generation of girls and all the work they do to benefit the broader community, including serving all girls, no matter what. So, the next time you take a bite out of a delicious Girl Scout cookie, know that by supporting them, you are supporting their efforts to make the world a better place.

Omnitrans Seeks Public Comment on Proposed Fare and Service Changes

Omnitrans welcomes your input on proposed fare and service changes at our upcoming public hearing and outreach sessions, scheduled April 2-10, 2019 throughout the San Bernardino Valley (schedule below). Proposed changes coincide with regularly scheduled service changes in September 2019 and May 2020.

Proposals for Consideration

  • To maintain bus service levels as operating costs rise, Omnitrans recommends a fare change effective September 2019. It has been five years since the last fare increase, in 2014. The chart below details the proposed fare changes:
  Current Fare Proposed Fare
Single Ride
Full-Fare $1.75 $2.00
Senior/Disability/Medicare/Veteran $0.75 $0.90
10-Pack of Single Rides
Full-Fare $16.00 $18.00
Senior/Disability/Medicare/Veteran $7.00 $8.50
1-Day Pass
Full-Fare $5.00 $6.00
Senior/Disability/Medicare/Veteran $2.25 $2.75
10-Pack of 1-Day Passes
Full-Fare $45.00 $54.00
Senior/Disability/Medicare/Veteran $20.00 $25.00
7-Day Pass
Full-Fare $18.00 $20.00
Senior/Disability/Medicare/Veteran $8.00 $9.00
Youth $14.00 $15.00
31-Day Pass
Full-Fare $55.00 $60.00
Senior/Disability/Medicare/Veteran $27.50 $30.00
Youth $41.00 $45.00
  • Eliminate sale of 7-Day passes onboard the bus to improve passenger boarding time and avert delays. 7-Day still would be available for sale at the San Bernardino Transit Center, at bus pass outlets (see Bus Book pg. 2 for list of outlets), and digitally on the Token Transit app. (September 2019)
  • Eliminate Freeway Express Route 208 connecting Yucaipa, Redlands, and San Bernardino due to low ridership. (September 2019)
  • Adjust routing on Route 22 to serve the new Renaissance Marketplace in Rialto. View Map (September 2019)
  • Adjust routing on the current Route 11, and rename to Route 12. The route adjustment would directly connect Fontana Metrolink Station and Cal State University, San Bernardino, and serve major employment centers, including Amazon warehouses and the Renaissance Marketplace. Route would no longer connect at the San Bernardino Transit Center. View Map (September 2019)
  • Increase morning and evening frequency of Route 83 from 60 to 30 minutes. (May 2020)

Public Hearing Schedule

Tuesday, April 2, 2019
6 a.m. – 9 a.m.
San Bernardino Transit Center
599 W. Rialto Avenue, San Bernardino
Routes: sbX, 1, 2, 3/4, 7, 8, 10, 11, 14,
15, 208, 215, 290

10 a.m. – 1 p.m.
Redlands Transfer Mall
Redlands Blvd. & Orange Ave.
Routes: 8, 15, 19, 208

2 p.m. – 5 p.m.
Fontana Metrolink Transit Center
16777 Orange Way, Fontana
Routes: 10, 14, 15, 19, 20, 61, 66, 67, 82

Wednesday, April 3, 2019
6 a.m. – 9 a.m.
Montclair Transit Center
5091 Richton Rd., Montclair
Routes: 66, 85, 88, 290

10 a.m. – 12 p.m.
Chino Transit Center
6th St. & D St., Chino
Routes: 81, 83, 84, 85, 88, 365

2 p.m. – 4 p.m.
Chaffey College Transit Center
5885 Haven Ave., Rancho Cucamonga
Routes: 67, 80, 81, 85

5 p.m. – 7 p.m.
Ontario City Council Chambers
303 E. B St., Ontario
Routes: 61, 83, 86

Thursday, April 4, 2019
6 a.m. – 9 a.m.
Fontana Metrolink Transit Center
16777 Orange Way, Fontana
Routes: 10, 14, 15, 19, 20, 61, 66, 67, 82

3 p.m. – 5 p.m.
Yucaipa City Council Chambers
34272 Yucaipa Blvd., Yucaipa
Routes: 19, 208, 308, 309, 310

5 p.m. – 6:30 p.m.
Yucaipa Transit Center
34216 Yucaipa Blvd., Yucaipa
Routes: 19, 208, 308, 309, 310

Friday, April 5, 2019
7 a.m. – 9 a.m.
sbX VA Hospital Station
Barton Rd. & Benton St., Loma Linda
Routes: sbX, 2, 19, 325

12 p.m. – 2 p.m.
Ontario Mills Bus Stop
1 Mills Cir, Ontario
Routes: 61, 81, 82, 290

3 p.m. – 5 p.m.
Montclair Transit Center
5091 Richton Rd., Montclair
Routes: 66, 85, 88, 290

Monday, April 8, 2019
10 a.m. – 1 p.m.
Fontana Metrolink Transit Center
16777 Orange Way, Fontana
Routes: 10, 14, 15, 19, 20, 61, 66, 67, 82

5 p.m. – 7 p.m.
Omnitrans East Valley Office
1700 W. 5th Street, San Bernardino
Routes: 14

Tuesday, April 9, 2019
7 a.m. – 9 a.m.
Arrowhead Regional Medical Center
400 N. Pepper Ave., Colton
Routes: 1, 19, 22, 290

2 p.m. – 4 p.m.
Foothill Blvd. & Mountain Ave. Bus Stop, Upland
Routes: 66, 84

Wednesday, April 10, 2019
7 a.m. – 10 a.m.
Boulder Ave. & Base Line St. Bus Stop, Highland
Routes: 3/4, 15

2 p.m. – 4 p.m.
San Bernardino Transit Center
599 W. Rialto Avenue, San Bernardino
Routes: sbX, 1, 2, 3/4, 7, 8, 10, 11, 14 15 , 208, 215, 290

5 p.m. – 7 p.m.
Rialto City Council Chambers
150 S. Palm St., Rialto
Routes: 22

If you are unable to attend one of the scheduled public hearings or outreach sessions, you may provide your feedback via phone, mail, or email. Comments must be received by 5:00 p.m. on April 15, 2019.

By mail: Omnitrans Planning Dept., 1700 W. Fifth St., San Bernardino, CA 92411
By e-mail: planning@omnitrans.org
By phone: (909) 379-7150

Employee of the Quarter Vickie Chesney

For Maintenance Shift Supervisor Victoria Chesney (known to co-workers as Vickie) accomplishing tasks successfully is simply “all in a day’s work,” which is why she was surprised to learn that she was Omnitrans’ Employee of the Quarter.

“I did not see that one coming at all,” reveals Vickie. “I’m very grateful and humbled. I’m just here doing my job, doing what I get paid to do.”

Vickie, 19-year member of the Omnitrans family, began her career as a Utility Service Worker, then climbed the ranks to Mechanic Helper, Mechanic, and presently Shift Supervisor. Throughout her various roles, her objective has remained consistent, which is to make pull out (to have available the number of vehicles needed to execute service operations) and have all buses in the yard, with no mechanical difficulties.

“I appreciate our dispatchers, but if I don’t hear from them, that’s a good thing for us,” she jokingly says. However, Vickie’s job doesn’t start and end in the mechanic shop. She is a dedicated asset to Omnitrans who volunteers countless hours, many outside of her normal work duties, to serve on several internal and national committees to advance the agency and industry, including:

  • Omnitrans Bus Roadeo Committee, VIP Chairperson
  • American Public Transportation Association (APTA) International Bus Roadeo Committee
  • Southern California Regional Roadeo, Maintenance Chairperson

“Idle hands are the devil’s hands,” she laughs. Vickie’s leadership on these committees helps ensure each Roadeo event is a well-received success that positions Omnitrans in a favorable light to employees and peer agencies involved.

The Roadeo competition, in which bus drivers and mechanics put their skills and knowledge to the test, is near and dear to Vickie. “When I was a mechanic, I competed in the local Roadeo and we won first place, so we got to compete at the regional and the national Roadeo,” she recalls. “Once I was promoted to supervisor, there was an opportunity to serve on the committee. Our director was kind enough to let me participate and I’ve been involved since.”

A benefit of Vickie’s involvement is the network she has built within the transit industry, which adds value to Omnitrans. “One of the advantages of serving at the national level is that you get to see what other agencies are doing,” she shares.

“You see the commonalities, and because this industry is non-competitive, other agencies are more than willing to share their best practices, successes, and failures with you. It’s a collaborative environment that helps us all succeed to better serve our community at the end of the day.”

From left to right: Maintenance Manager Omar Bryant, Board of Directors Vice Chair David Avila, Maintenance Shift Supervisor Victoria Chesney, CEO/General Manager Scott Graham, and Deputy General Manager Erin Rogers.

Additionally, last quarter, Vickie was chosen to serve and represent Omnitrans as a subject matter expert for the National Institute for Automotive Service Excellence (ASE). ASE is a professional certification group for mechanics and shops within the automotive repair and service industry in the United States and in parts of Canada.

“We have a specialty group within the transit community for all aspects of bus repair,” she explains. “There are eight ASE tests total under the transit bus series, covering every facet of the bus from compressed natural gas engines, brakes, to heating ventilation and air conditioning. We come together at workshops and contribute questions to the test that all mechanics in the country must pass for certification.”

Additionally, Vickie has served as chairperson of the Omnitrans Vehicle Improvement Partnership Committee, an internal committee in which she takes coach operator feedback, from their viewpoint, and implements it on the maintenance side to enhance bus operation and safety of our drivers and passengers alike.

Last quarter, Vickie also collaborated with the Procurement department to develop a paint and body supply contract. “We’ve been working with procurement to get vendors in place to supply our paint and body shop materials,” she says. “By securing vendors under contract, instead of issuing general purchase orders on an as-needed basis, we have more fixed control on receiving supplies in a timely manner, and Omnitrans saves on the cost of materials.”

Vickie’s commitment, accomplishments, and collaborative nature have all led her to this recognition. In typically humble fashion, she states, “I would like to recognize my crew that I work with daily. These are the guys who have their hands on everything and work on the buses, so any success in our department is because of the guys on the floor.”

As for what lies ahead, Vickie looks forward to growing with Omnitrans. At this time, she is working toward a bachelor’s degree, is a member of Omnitrans’ Leadership Development Academy Manager’s track and will be applying for promotional opportunities should they arise.

“I’m very thankful to work in an organization that fosters an environment where we can pursue different opportunities,” she says. “There’s an altruistic component to what we do as a public service. We’re fortunate to be in a position where we help people get to where they need to go, a lot of whom would otherwise not have transportation.”

Employee of the Quarter Nicole Ramos

In a career built on public service, Marketing Manager Nicole Ramos understands and prioritizes our community’s needs, which is why the Board of Directors has recognized her as Omnitrans Employee of the Quarter.

Throughout Nicole’s 18-year career with Omnitrans, our rider’s needs for information and the way that it is delivered and consumed has evolved tremendously, most recently with the advent of social media and smartphones.

Last quarter, Nicole spearheaded a project that closed a gap in our customer communications: the lack of timely rider alert notifications in case of irregular bus detouring while in service. Working with her team and inter-departmentally with Planning, I.T., and Operations, a solution to the age-old problem was reached, at last.

“The rider alerts project had been in the works in some capacity for about three years,” recalls Nicole. “There were a few things we tried, however, there was no effective flow of information that stuck. We had many meetings with Operations and I.T. but could never come up with something that was realistic for everybody that didn’t require a lot more work.”

Determined not to let this task fall by the wayside, Nicole reached out to her network of transit agencies for potential solutions. While at a roundtable discussion with other mid-sized agencies the 2018 American Public Transportation Association (APTA) Marketing & Communications Workshop, Nicole posed the question and peer agencies shared success stories of similar rider alert notification systems.

Nicole then determined that publishing alerts to a Twitter account using pre-made alert templates would be the most viable solution for all involved and absolve the agency of additional costs. During this time, the transit operations software used by our Dispatch team in Operations was updated to a new version that allowed detours logged internally to be published to a public-facing Twitter feed. The timing could not have been more perfect to explore this idea.

“The impending software update would allow dispatchers to create notifications almost automatically using the data entered to populate a template published on Twitter. All they had to do was hit a couple of extra buttons in their process. Because of its ease, we got the buy in from dispatch, which was key,” says Nicole.

“Marketing Specialist Jose Hernandez played an integral role in this project. After waiting on necessary system upgrades and fine tuning our alert templates with help from the Planning team to make this as seamless as possible, we were able to begin testing before going live. We certainly appreciate Operations department leadership and Dispatch Supervisor Christina Gaeta for adopting this and pushing the implementation forward.”

It took many months of problem-solving and work behind the scenes, but the rider alerts notification system is now up and running with a Twitter feed that lives embedded on our Alerts webpage. “Although small, this is an important step that brings us back to what we are supposed to be doing as an agency, which is better serving the customer,” says Nicole.

Nicole was one of several women working at Omnitrans to participate in this year’s Classroom to Career Day. During the first portion of the event, local middle school students learned about the transit industry and potential career paths as they toured the San Bernardino Transit Center facility.

Additionally, Nicole played a major role in last fall’s American Bus Benchmarking Group (ABBG) Annual Meeting, during which Omnitrans hosted over 60 peers from the transit industry. Aside from overseeing hotel venue logistics, event photography, and attendee communications, Nicole also leveraged her existing community partnership with the Auto Club Speedway to lower costs associated with hosting an evening social networking mixer for attendees.

“Nicole contributed in many ways to ensure a successful meeting that projected a positive image of Omnitrans to peer agencies,” says Director of Marketing Wendy Williams. “The work Nicole put in exceeded her core responsibilities and required many extra hours outside of her regular schedule.”

As a recent graduate of the Leadership Development Academy, Nicole looks forward to the future, but reflects fondly on her years at Omnitrans.

“It’s been a great experience,” she says. “I get to do what I enjoy doing, but in a way that benefits the community at large. There’s stability and flexibility. Although sometimes you put in many extra hours, you are also encouraged and allowed time to have work-life balance. A lot of people who work here have done so for a long time, and that says something about the agency.”

“I appreciate working with and being able to lead a hard-working and creative team, and hopefully positively impact them as they move through their own careers.”

Employee of the Year Omar Bryant

Effective team leaders go beneath the surface of extensive job knowledge or industry expertise and tap into their innate ability to inspire and motivate, even under unexpected circumstances. This is a special quality that Maintenance Manager Omar Bryant has, helping him earn the title of Omnitrans Employee of the Year for 2018.

“I feel humbled and honored to receive this award,” says Omar. “I just do my best to support my boss and my staff, so the recognition was a bit of a surprise. For those of us in maintenance, the goal is to make pull-out of buses to meet the community’s transit needs every day. There are people out there who rely on us, so that’s what our focus is all about. Some days it’s not so easy, but we all work together as a team to achieve that.”

As the manager overseeing our East Valley maintenance shop of six supervisors and 50 employees, including mechanics and utility service workers, Omar is directly responsible for the reliability and cleanliness of our bus fleet of over 200 buses. It is a large task that requires him to not simply be knowledgeable about every moving part of a 40-foot bus, but also to effectively lead people in a department that works around the clock.

From left to right: Deputy General Manager Erin Rogers, Board of Directors Vice Chair David Avila, Maintenance Manager Omar Bryant, CEO/General Manager Scott Graham, and Director of Maintenance Connie Raya.

In October of 2017, after a sudden tragedy left the Maintenance department without a director, Omar was asked to step in and take over in the interim. He seamlessly assisted the General Manager and Deputy General Manager to keep the department operating smoothly and working toward agency goals and objectives.

“It was a challenging time for Omar and the rest of the department. However, he showed tremendous leadership and was able to keep the team motivated,” says current Director of Maintenance Connie Raya. “He is a great natural leader with a can-do spirit, who stepped up and displayed his loyalty to his team and agency during a difficult time.”

Department operations had to carry on amid these circumstances. One of the agency’s 2018 strategic initiatives called for repower of 63 buses. By repowering our existing compressed natural gas (CNG) buses with near-zero emission engines, Omnitrans has the ability to delay the mandated purchase of electric buses to further strategize purchasing and infrastructure needs before beginning to electrify our fleet.

Omar was responsible for overseeing the repower project – from writing purchasing scopes to order the engines, swapping out transmissions, and finally, installing the new near-zero engines on buses. The transition from one fuel technology to another is not something new for Omar, who started his career with Omnitrans as a Utility Service Worker before promoting upward to his current position. Throughout the years, bus fuel has shifted from diesel, to CNG, bringing us to the present – the early stages of electric battery buses.

“Learning the new technologies has been a positive experience. Although transitioning from a new technology to another has its pains, it’s what we need to do. Our air quality is better than it used to be in the past, so despite the costs and the growing pains, it’s a good thing to do,” he says.

Omar is also one of few employees hand-chosen to participate in the inaugural Manager’s track of the Leadership Development Academy, which develops future leaders as part of Omnitrans’ succession planning efforts. Omar has spent the past year working with his peers and our leadership program consultants to sharpen his managerial skills and broaden his understanding of the organization, preparing him for future upward mobility.

This Employee of the Year recognition has been years in the making. When Omar began his career journey as a 20-year-old recently out of mechanic school, his ambitions lied in working with earth-moving equipment. Nearly 28 years later, he remains committed to Omnitrans and connecting our community.

“When I started, I thought I’d be a mechanic for the rest of my career. I never foresaw that I would be in a leadership position, but the opportunities came, and I went for them. That is what is so great about working at Omnitrans. If you are willing to put in the work, you are trained and supported to grow in your career.”

Omnitrans is proud to commend Omar on an exceptional job well done and earning the Employee of the Year award. We appreciate his extraordinary commitment to the agency and to ensuring that our community has clean, reliable, and safe transportation to connect them from point A to point B.

New Colton Resident Benefits from Travel Training Program

The Omnitrans Special Transportation Services team recently had the pleasure of working with Robert through its Travel Training program. Robert, a new resident of Colton, was interested in visiting the 5th Street Senior Center in San Bernardino for the various social and recreational activities they offer.

Initially, Robert had a friend who was able to drive him to the senior center, but he eventually realized that he needed to find an alternate mode of transportation.

Robert reached out to Omnitrans and learned about its services, including the Travel Training program. Through his time in the program, Robert has learned about our bus system and the various connections he can make at the San Bernardino Transit Center. Such connections provide him access to other cities throughout the region.

While training, he learned about proper passenger etiquette on the bus, crossing streets safely, and the importance of asking for help from our friendly drivers. Robert also learned how to use the official Omnitrans app on his smartphone, which allows him to get real-time arrival information and trip planning assistance when riding Omnitrans.

Having successfully completed the Travel Training program, Robert has reliable transportation that he can use for all his needs, including going to the senior center and taking care of other personal errands. With his newfound knowledge and confidence, Robert is enjoying the freedom to travel independently throughout our community.

The Travel Training program is available to seniors and individuals with disabilities who would like to learn how to ride the Omnitrans bus system for the first time. For more information about the program, contact the Special Transportation Services department at (909) 379-7341 or visit Omnitrans.org.

Written by Ruby Sulca, Travel Trainer

Omnitrans installs glowing, solar-powered lights at bus stops

In response to customer feedback regarding safety at bus stops, Omnitrans has begun installing solar-powered lights at selected bus stops recommended to us by our riders.

Bus stop locations were determined from three sources – the annual ABBG customer satisfaction survey, an sbX before-and-after study survey in 2017, and subsequent focus groups with riders following the study – two of which were tied specifically to safety.

Omnitrans riders shared with staff why they felt unsafe at certain bus stops. To address such safety concerns, Omnitrans identified $100,000 in funding to purchase 100 new solar-powered lights to install atop bus stop signs.

“Feedback from our customers weighed heavily in our decision of which stops were prioritized for solar lighting,” explains Service Planning Manager Jeremiah Bryant. “We also took into account whether there was existing light at stops, such as light provided by light posts.”

The solar-powered light’s battery charges throughout the day and is programmed to automatically turn on and off at sundown and sunrise.

“These lights illuminate a bright eight-foot radius to improve our riders’ safety and security,” explains Stops and Stations Supervisor Mel Cabang. “One full charge lasts up to four days, and the system battery has a life of about five years.”

Currently being installed throughout our service area, all 100 lights will be completely installed by summer 2019.

If you have a suggestion for a bus stop that could use more lighting after dark, please provide the exact location in the comments. Your feedback is welcome and greatly appreciated!