Author Archives: Omnitrans

Ride Omnitrans and Save $2 On National Orange Show Citrus Fair Admission!

The Citrus Fair at San Bernardino’s National Orange Show (NOS) is back again this May, and so are we! Each year we look forward to enjoying funnel cake, riding the ferris wheel, and talking transit with our community. To make things even better, Omnitrans has partnered with NOS to offer $2 off admission coupons for Omnitrans riders!

The five-day fair kicks off Wednesday, May 1st and ends Sunday, May 6th. Click here for fair opening and closing times, plus cost of admission. To save on admission, simply ride any of our East Valley routes (1-29, 290, and sbX) and grab a $2 off coupon onboard behind the driver’s seat. This coupon guarantees a discount on admission, and is valid of any day of the fair.

While at the fair, come hang out with the Omnitrans gang at our booth on Friday, Saturday, and Sunday! Buster the Bus, our popular mascot, will be there meeting and greeting kids – and grown-ups – of all ages, and our super cool 1958 GMC vintage bus, Old Blue, will also be on site for you to step into and travel back in time. Snap a selfie and make sure to tag @omnitrans!

Omnitrans provides direct service to the NOS fairgrounds via Route 2 and the sbX Green Line. sbX operates every 10 to 15 minutes on weekdays.  Route 2 runs hourly on weekdays, and every 20 minutes on weekends. You can connect to these routes at the San Bernardino Transit Center, located just a mile north of the events center. For a personalized trip, check out our Trip Planner online or call 1 (800) 966-6428 for assistance.

The National Orange Show is located at 689 S E St., San Bernardino, CA 92408. For more information, visit the NOS Citrus Fair online!

Guide to May 2018 Service Changes

Summertime and the living’s easy…Omnitrans is excited about new service enhancements just in time for the best summer ever! All service changes are found in the new Bus Book, effective Monday, May 7 – Sunday, September 2, 2018.

Click here for a Bus Book preview.

Last year, Omnitrans introduced Freeway Express Route 208 connecting Downtown San Bernardino and Yucaipa with limited stops along the way at popular destinations and connection points. With the new service changes, Route 208 is introducing two additional trips in the morning and evening – departing eastbound at 6:18 a.m. /7:02 a.m. westbound; and 5:00 p.m. eastbound/6:10 p.m. westbound.

Additionally, the wildly popular Summer Youth Fare is back this June and July! Students 18 and younger who are off of school for the summer can get out and explore for only $1 each way with proof of age. That means that shopping trips to the mall, movie screenings, outings to the park, lunch and coffee with friends are only $1 this summer!

Below is a list of all routes affected. As always, remember to plan ahead if your route schedule is changing.

Route 2: Arrival and departures adjusted at San Bernardino Transit Center, Saturdays and Sundays.

Route 3: Arrival and departures adjusted at San Bernardino Transit Center, Saturdays and Sundays.

Route 14: Minor runtime adjustments, weekdays only.

Route 15: Minor runtime adjustments, weekdays only.

Route 20: Minor runtime adjustments, weekdays only.

Route 61: Weekday times adjusted to improve connections with Route 14 at the Fontana Transit Center.

Route 66: Runtimes adjusted to weekday and Saturday schedules.

Route 82: Saturday service frequency and runtimes adjusted to 70 minutes to improve reliability and on-time performance.

Route 86: Weekday times adjusted for more transfer opportunities at San Antonio Regional Hospital.

Route 208: Two trips added: 6:18 a.m. eastbound/7:02 a.m. westbound; and 5:00 p.m. eastbound/6:10 p.m. westbound.

Route 215: Time adjustments on all days to improve travel and connections to the San Bernardino Transit Center.

sbX: Runtime adjustments to improve transfers at the Loma Linda Veterans Hospital.

Over at the Chino Transit Center, OmniGo Route 365 and Route 81 bays have swapped places. If it’s your stop, refer to map below for new bus stop locations:

No service holidays: Buses will not be in operation on Monday, May 28th in observance of Memorial Day, as well as on Wednesday, July 4th for Independence Day.

Get involved with the 2018 National Orange Show Citrus Fair!

The Citrus Fair at the National Orange Show has been a long-time staple for families in the San Bernardino County community – and now you have the opportunity to get involved with the event!

March in the NOS Citrus Fair Parade!

Kicking off this year’s 103rd Citrus Fair is the official parade, back by popular demand after a few years off. The entire community is encouraged to march, and it’s free! The fair is searching for floats, bands, and other groups to be featured in the parade, which takes place on the fairgrounds. If interested, you may submit your application online.

Get involved as a volunteer!

Giving back to the community is fulfilling, but at the Citrus Fair it will also be fun!

  • Volunteers may sign-up to work with our military veterans at the annual Military Dinner in the afternoon of May 3, 2018. If you’d like to attend the dinner as a military veteran, please make reservations online here.
  • On May 4, 2018, volunteers can assist with Sunshine Day and work with hundreds of kids with intellectual and developmental disabilities.
  • You can work the front gate and greet guests as they arrive, as well as answer general questions about the NOS Citrus Fair.
  • Feeling crafty and creative? Then you’d be the perfect volunteer with kids arts and crafts in the Citrus Building!

To apply and for more details on volunteer opportunities, view the flyer and application available on NOSEvents.com.

The 2018 NOS Citrus Fair is sure to be another fun family event with music, food, and fun rides! Stay tuned for forthcoming information on how you can use a coupon to save $2 on your admission by riding Omnitrans.

“Green” up your commute for Earth Day 2018

Spring time is here and the days are longer, leaves are greener, and flowers are blooming. Get out and bask in the fresh air while “greening” up your commute to celebrate Earth Day 2018!

We’ve heard about recycling, adjusted our water usage, installed energy-efficient light bulbs, but another simple way to contribute to a cleaner environment is to change up how you commute. By simply leaving your car at home for just one day, you help to lessen the number of pollutants emitted into the air we breathe.

Following are three easy, helpful tips on how to put some pep in your step to make your commute a little more environmentally-friendly:

  • Ride public transit – We may be biased with this one, but it’s a fact that riding the bus or train to work is one of the most effective ways to help the environment. Omnitrans vehicles emit fewer pollutants than most automobiles, thanks to our compressed natural gas (CNG) fueled fleet of buses. By switching to the bus, a single person can reduce their annual carbon emissions by more than 4,800 pounds! Ready to ride the bus? Go paperless for Earth Day and purchase your Omnitrans day pass on your smartphone!
  • Bike or walk for a day – Riding your bike or walking to work or school for the day is a sustainable alternative mode of transportation that reduces your carbon footprint, reduces traffic congestion, and is also great for your health! Take advantage of the nice weather and enjoy that April breeze while benefiting the earth. Bonus: If you are unable to bike the whole way, Omnitrans buses are fully equipped with bike racks for a multi-modal commute!
  • Share the ride – Not only is driving alone a major cause of smog in our air, but it’s also economically costly compared to other modes of transportation. Sitting behind the wheel for hours in traffic also takes a toll on you, too. Feel good about doing your share for cleaner air by sharing the ride with a co-worker or two. If you are having trouble finding a co-worker who can carpool with you, IECommuter.org (for San Bernardino and Riverside counties only) has a solution on their website. Simply create an account, enter your information, and they can find carpool matches for you!

Save the planet, get rewarded
Log your alternative commute trips on IECommuter to see how green your commute is and how you’re contributing to Earth Day – at the same time you could have a chance to win a monthly commuter prize!

With their Monthly Rideshare Spotlight, you are in the spotlight and are rewarded for your sustainable commute. Whether you are a rideshare star or you have been ridesharing for just a few months, you could win a prize valued at up to $100. For more details on this program, please visit IECommuter.org/EarthDay.

Rate your Omnitrans experience for a chance to win!

Your feedback is crucial to our growth as an agency. Last year, your feedback on our Customer Satisfaction Survey garnered us an 87.5% overall customer satisfaction score – our highest rating in 5 years! This year, you can let us know we are doing for another chance to win one of our exciting prizes.

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (ENGLISH) 

Haga clic aquí para completar la encuesta (SPANISH)

Take the survey anytime starting today through the end of the day on Sunday, May 6, 2018 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Omnitrans Selects Connie Raya for Maintenance Director

(San Bernardino, CA)  Southern California transit veteran Connie Raya recently joined Omnitrans as Director of Maintenance.

Raya has over two decades of experience in public transit maintenance gained while working at the Orange County Transportation Authority (OCTA). At Omnitrans, she will oversee a department of 108 employees responsible for maintaining a fleet of 188 buses and 25 support vehicles as well as multiple agency facilities.

“I’m excited to join Omnitrans, and to be part of an organization striving to improve the lives of residents living and working in the community, helping to improve air quality and mobility, by providing clean, safe, and reliable transportation in the San Bernardino Valley,” said Raya.

Raya joined OCTA in 1993 working in the Commuter Services Department. After earning a Bachelor’s degree from the University of Redlands, Raya transitioned to maintenance as a Fleet Analyst. From there, Raya continued to gain experience and be promoted, working her way up to Maintenance Resource Manager in 2006. In this role she was responsible for managing fleet assignments for revenue and non-revenue fleets, overseeing various maintenance systems used for asset management, timekeeping, and fluid management, along with overseeing the manpower deployment for the department.

In recent years, Raya took on various special assignments including the management of the facilities group assigned to maintain five operating bases and seven transit centers. As a division Base Manager she oversaw a wide range of maintenance functions including rebuild, automotive, maintenance training, electronics, and the body shop.

In 2016, Raya completed her Master of Science in Transportation Management from the Norman Mineta Transportation Institute at San Jose State University. “Since then I have been searching for this type of opportunity to combine my experience and enthusiasm to make a significant contribution to a transit agency,” said Raya.

Founded in 1976, Omnitrans is an award-winning public transit agency providing over 11 million passenger trips per year in the San Bernardino Valley. Omnitrans is governed by a 19-member board representing 15 cities and San Bernardino County.

Monique Benefits from Mobile Fare Send-A-Pass Feature

Monique of San Bernardino has been an Omnitrans rider for about six years, but has a newfound appreciation for Omnitrans thanks to our paperless bus fare partnership with Token Transit. Being able to pay for her bus ride with her smartphone was convenient, but the ability for others to send a bus pass to her smartphone is what truly helped her in a recent time of need.

“It has been about six months now without any income, so it’s been tough trying to get to job interviews without bus fare,” shares Monique, who was in between jobs when we spoke. “I had people who wanted to help me out, so I emailed Token Transit and asked if there was a way for people who live out of state to help me pay for my bus passes.”

Much to her delight, Monique was informed of the Send-A-Pass feature available on Token Transit, which allows you to send bus passes digitally to any Omnitrans rider using only their mobile phone number. The bus passes cost the same, and there is no additional fee for gifting a bus pass to somebody else through their phone number.

“Token Transit responded to my e-mail right away and sent me a link. I posted the link on my Facebook page, along with my phone number. It was a private post visible by my friends only, and by the time Token Transit followed up with me, two people had already sent me mobile bus passes on the app.”

With this feature, pass buyers don’t need to be near the recipient to personally deliver a physical bus pass. Token Transit mobile fares allow people anywhere to send a digital pass to an Omnitrans rider’s smartphone, no matter the distance, digitally with a debit or credit card payment.

“Buyers have the option to get a single ride pass, day pass, 7-day or 31-day pass, any pass that is offered by Omnitrans. From my house to downtown San Bernardino it’s a one-seat bus ride, so even the single ride pass was a big help,” explains Monique.

“I’m with a staffing agency, and yesterday, for example, they called me in for an interview and I had to stop by the agency first, and then head to my job interview. I used NexTrip on the Omnitrans app to let me know when the bus was arriving, along with the Token Transit app. It just takes a lot of the stress off of you.”

Monique is pleased that with the power of social media, smartphone technology, and generous friends, Omnitrans mobile bus fares made life a little easier while on the job hunt. With her access to Omnitrans, she has been able to expand her potential job opportunities.

“I am very happy with the service, especially the Freeway Express routes because they broaden the area that I can search for jobs in. I also like the new connections here at the San Bernardino Transit Center, especially with the RTA CommuterLink Route 200. I like going to Downtown Disney to watch a movie now that the express bus connects here.”

Days after our chat at the San Bernardino Transit center, Monique contacted us and let us know that she had just accepted a great job offer! She looks forward to using her mobile bus passes to get to work every day. Congratulations, Monique!

Employee of the Quarter Ed Cooney

Our dispatchers play a vital role at Omnitrans – they make sure our bus system delivers service by guiding coaches and operators through obstacles from detours to mechanical problems to customer service issues – every day!

Dispatcher Ed Cooney’s strong work ethic and problem-solving skills made him stand out among his peers during the October-December 2017, making him the Omnitrans Employee of the Quarter!

Ed describes the award as a surprising honor that he did not see coming. After 25 years working with Omnitrans, he views this place as his second home, where he is simply happy to be of service to his community through our dedicated drivers.

“I like the people and we’re family here, although sometimes dysfunctional, like any other family,” he laughs. “That’s one of the major motivators. I’ve been put in a position where I can help people, and that makes all the difference.”

After almost six years driving for Metro in Los Angeles, Ed’s adventurous side took over and he decided to go to Brazil where he worked for a year. After moving back home to the States and settling in Montclair, he spotted an Omnitrans bus and chatted with the driver about his job. He was persuaded, and decided to give Omnitrans a try. He switched directions and headed east, this time, on I-10 to apply for a job as a coach operator.

“This entire lot was all dirt,” reminisces Ed as we overlook the East Valley bus yard in San Bernardino. “There was a single bungalow that housed human resources, finance, the CEO. Everyone was in that one trailer. I remember the mechanics had dug a trench, and they would drive the bus over the trench to work on bus maintenance.”

Ed Cooney and a new dispatcher in training go over the Trapeze Ops software used for record-keeping.

As Omnitrans progressed, so did Ed’s career. After five years of driving our buses, he was promoted to a dispatching role in which he has served ever since. Last year, when his supervisor retired, Ed selflessly rose above and beyond his required work duties to take on tasks of the vacant supervisor role. While doing research, Ed discovered software configuration errors, and took the initiative to tackle them himself.

With only four days of informal training, Ed took on the task of solving this problem, working 12-hour days and weekends alongside his peers, I.T., and the software vendor. As a result of Ed’s initiative and manual improvements to the process, the agency was prevented from overspending $10,000.

“I still go in everyday and double check for errors,” he explains. “In this job, I’m not obligated to do this. I could’ve asked management to hire someone that could fix this, but I felt a responsibility to the operators so that things were operating as they should.”

This month, the Omnitrans Board of Directors recognized Ed as our Employee of the Quarter for his diligence in ensuring that the necessary improvements were made and tested prior to live implementation of the software.

“Ed is a recognized leader in the dispatch office and is greatly respected by his peers for his loyalty, ability, and willingness to help others in times of need,” says Director of Operations Diane Caldera. “His recognition as Employee of the Quarter is greatly deserved.”

Employee of the Quarter Ed Cooney (center) is congratulated by (from the left) Board of Directors Chair Ron Dailey and CEO/General Manager P. Scott Graham.

“When I found out, I thought to myself, ‘Is there another Ed Cooney who works here?’ he recounts. “I think because I grew up in an environment where we didn’t get praise or appreciation, so when you do, it makes you feel a little awkward at first. But I appreciate Diane Caldera for nominating me and individually recognizing every dispatcher’s work. The morale has really been raised since she’s taken over.”

Travel and family time also are huge parts of Ed’s life. He recently visited Hawaii, and often flies to Brazil, which is where his wife hails from. He is a proud father to his two daughters, graduates of University of California, Los Angeles and University of California, Santa Barbara.

“I don’t have an R.V. because of tuition bills,” he jokes. “But I was so happy to win this award after 25 years of working here. I knew my loyalty to Omnitrans, which could be best described as canine in nature, would someday lead to this recognition!”

2018 Million Mile Coach Operators recognized for safe driving record

Imagine driving the circumference of planet Earth. Now imagine doing that 40 times without being involved in an accident. That’s what these Coach Operators have achieved to be inducted into the exclusive Million Mile Club at Omnitrans!

Eight coach operators are recognized this year for their achievement in safely driving 25,000 hours without a preventable accident, a feat that is accomplished over the course of 12 years. Three drivers have completed 50,000 driving hours over 25 years without a preventable accident, making them 2 Million Mile Club members.

Our 2018 Million Mile Club drivers (from left to right): Naomi Bryant, Sidney Rosario, Maria Granado, Fernando Ahumada, Ana Castellon, Lori Ruiz, Harry Castillo. Not pictured: Royce Leech.

Each driver was presented with a special plaque, jacket, hat, belt buckle, certificate of recognition, a silver name plate, a day off with pay, and $500. Our 2 Million Mile drivers also received a bonus five-day cruise to Mexico including paid time off!

Our 2 Million Mile Club drivers (from left to right): Terrence Gipson, David Torres. Not pictured: Rance Hodges.

Our congratulations go to these drivers for setting the standard of excellence. We are grateful for their commitment to safety as they connect our community.

1 Million Mile Coach Operators

  • Fernando Ahumada
  • Naomi Bryant
  • Ana Castellon
  • Harry Castillo
  • Maria Granado
  • Royce Leech
  • Sidney Rosario
  • Lori Ruiz

2 Million Mile Coach Operators

  • Terrance Gipson
  • Rance Hodge
  • David Torres

To view more photos of our 2018 Million Mile Club inductees, click here.

Ride Omnitrans to the Ontario Reign Games!

Riding the bus to Ontario Reign games at the Citizens Business Bank Arena is easy! Let Buster and the Reign’s Kingston show you:

Click here for the Reign’s game schedule, and plan your trip on Omnitrans on our website.