Category Archives: Employee Profile

Employee of the Year 2016, Marcos Espinoza

Reliability, expertise, and a friendly demeanor are what make our 2016 Employee of the Year an invaluable asset to the Omnitrans team. Marcos Espinoza, network technician in our Information Technology department, has been a member of the Omnitrans family for less than two years, but has already significantly impacted the agency.

Last year, during a data transfer to a new server, the agency’s onboard bus video surveillance footage was deemed irretrievable due to faulty hardware. The footage is critical to ongoing investigations and claims pertaining to accidents, liability claims, law enforcement assistance, and more.

Marcos, who admits to enjoying “breaking down” electronics and putting them back together, rose to the task after failed attempts by outside vendors to retrieve this footage. He methodically tackled the issue and successfully gained access to the files, recovering all footage. Although this may have unfolded behind-the-scenes, his action saved the agency time, resources, and potential trouble.

Employee of the Year Marcos Espinoza (second from left) is congratulated by (from left) Director of Information Technology Jacob Harms, Board of Directors Chair Sam Spagnolo, and CEO/General Manager P. Scott Graham.

“Marcos has demonstrated that he can master nearly any task put in his way, and is self-directed in seeking out new projects to accomplish,” says Director of Information Technology Jacob Harms, lauding Marcos’s high work ethic and self-motivation. “The only challenge in having an employee like Marcos is keeping enough fresh challenges in front of him.”

In addition to resolving issues surrounding wireless problems in our video systems and Citrix network slowness, Marcos has earned a positive reputation among co-workers for his strong ability to resolve issues of any magnitude, treating each Help Desk request with such urgency and importance. We thank him for embodying the spirit of teamwork and his exemplary commitment to the advancement of Omnitrans.

Employee of the Quarter, October-December 2016

Director of Operations Diane Caldera, Fleet Safety and Training Instructor Christina Diaz, Omnitrans CEO/General Manager P. Scott Graham, and Board of Directors Chair Sam Spagnolo.

When asked to attend the Omnitrans Board of Directors meeting in February to be officially recognized as the Employee of the Quarter, Fleet Safety and Training Instructor Christina Diaz was appreciative and humbled, but a little apprehensive.

“I don’t like all the attention,” a modest Christina reveals. “I just want to come to work and do the best job that I can. That’s how I like to prove myself.”

Christina’s passion for the work that she does led her to this achievement. She does not seek pomp and circumstance, or praise. She would rather let her strong work ethic speak for itself – and it has.

When she’s not leading a new class of coach operators through their five-week training period, Christina is working on tasks to improve our fleet safety. She currently also sits on the Accident Tracking and Prevention Committee and is an alternate representative on the Accident Incident Review Committee.

Over the last quarter, Christina has: become the first in the Training department to complete the Leadership Action Plan program, the University of the Pacific Transit Management certification, and developed an employee proficiency form that has improved the Operations department’s CHP and DMV audits of over 400 coach operators. She has also volunteered to attend the DMV Employee Testing Program (ETP) examiner course in Sacramento later this year. Gaining this certification saves the agency money and resources by having an ETP examiner on-site to administer the tests for coach operator commercial driver licenses.  

As involved as she is within her department, Christina’s enjoyment comes from interacting with new coach operator students in the training room.

“I get to be a mentor as well as a coach,” Christina smiles. “This is what I tell students when they come through the door: ‘I don’t teach you how to drive, you already know how to drive. I am just going to add to what you already know.”

Christina’s approach to training is not to simply teach from a manual, but to pass on knowledge that she has gained through experience, and share it with future drivers to enrich their own job performance. This is what makes her look forward to another day at the office.

“I enjoy interacting with our trainees and being exposed to different types of personalities. It helps me learn to work with different individuals. The agency relies on me to execute what needs to be done, and if I can contribute to that greater goal of the agency by instructing new drivers, then I am happy,” she tells us.

Fleet Safety and Training team at the 2016 Omnitrans Bus Roadeo: (left to right) Charles Molloy, Christina Diaz, Norma Zamora, Don Frazier, Kim Perkins, and Steve Sisneros.

Before joining Omnitrans in 2013, Christina had been a driver at other transit agencies. When the time came for a change, she found an opportunity in Training that was suitable to her skills and experience. She describes this as the agency “taking a chance” on her without knowing her, for which she is grateful.

In her three and a half years with the agency, her proudest moment is having been an integral part of the sbX launch in 2014. “I was here since its inception,” Christina says proudly. “Even though I was new here, I got to be involved in the process from the beginning, learning how to drive the 60-foot articulated buses, and passing that on to operators who had not driven them before,” Christina shares. “That was a milestone – to launch the region’s first bus rapid transit line – and I got to be a part of it. I made history with the agency!”

Christina’s mindset is that fostering mutually beneficial relationships with coach operators is crucial. “Someone once told me that if you have a know-it-all attitude, and you believe there is nothing else that anybody can teach you, you’re in trouble. There is a lot to learn, always.”

She continues, “I am always asking a lot of questions! We are all part of one agency, and the more that you’re aware and knowledgeable of other departments and facets of the agency, the better that you can do your job. Knowing more allows you to understand the broader picture of what we do for our public.”

Christina’s pride and dedication are not lost on anybody, especially her supervisor, Fleet Safety and Training Instructor Don Frazier. “Christina has been a true leader in the Training department. She has volunteered for tasks continuously and has worked many days off to make sure that tasks are covered,” says Don. “Christina has definitely proven to be not only an excellent instructor, but an overall great employee to the agency.”

Moving forward, Christina wants to continue to exceed expectations. “My goal is to continue to fulfill the needs of the agency and to meet the demands to the best of my ability. I also want to continue to grow and learn as much as I can.”

“I take such pride in this job, which is something that I haven’t always done before. I didn’t always care about my uniforms looking neat and pressed,” she laughs. “But now at Omnitrans, I go as far as taking them to the cleaners, because that’s how proud I am to be here.”

Diane Bojorquez: Employee of the Quarter

Diane Bojorquez is honored as Omnitrans Employee of the Quarter, photographer Juno Kughler Carlson

Omnitrans CEO P. Scott Graham, Marketing Director Wendy Williams, Employee of the Quarter Diane Bojorquez and Board Chair Alan Wapner

What do you do when your department undergoes a restructure that doubles your workload? If you’re Diane Bojorquez, you roll up your sleeves and rise to the challenge. On November 5th, she was honored as Employee of the Quarter creating and implementing a hugely successful fare change communication plan.

“It’s been an interesting few months,” admits Diane. “With the reorganization, we eliminated a staff position, which then added pass sales distribution responsibilities to my list of duties. At the same time, we were preparing for our first fare increase in five years, so it was critical to streamline our process and come up with a good communication plan.”

Diane Bojorquez,  photographer Juno Kughler CarlsonDiane’s first priority was to personally visit each of our more than 80 pass vendors to let them know she would be servicing their accounts directly, which would cut down on the turnaround time for order fulfillment. It also gave her the opportunity to talk with them about the upcoming fare change well in advance and to answer any questions they might have.

“I knew that spending time with each of these businesses and re-establishing relationships with them was going to be the single most important thing I could do,” explains Diane. “It’s all about building a community where our partners feel supported. I wanted to be face-to face with them so they could associate Omnitrans with a real person who wanted to take the time to get to know them and understand their needs.”

Her efforts paid off.  Vendor feedback was overwhelmingly positive. Orders are now streamlined and processed within hours rather than days, and pass outlet sales have grown 13% year to date.

Diane then turned her attention to the online store. In order to change over product prices, she knew the store would need to be temporarily closed for business for 2 days prior to the fare change. With the help of her team, she sent letters to mail order customers notifying them of the online store closure and enclosing a chart that compared current and upcoming fare prices.

Diane Bojorquez celebrates with family and friends,  photographer Juno Kughler Carlson

Employee of the Quarter revelry with Jonathan Bojorquez, Diane Bojorquez, Tembi Tovar, Melissa Castillo, Diana Duran and Lilliann Duran

By anticipating customer needs before they arose and delivering outstanding personal customer service, Diane ensured our 2014 fare change went smoothly, and that there were no complaints related to outlet or online store fare media. Online store revenues were up 35% in September versus last year.

“None of it could have happened without the support of my team,” Diane points out. “Tembi Tovar, our administrative secretary, made the rounds with me to the outlets and helped process orders. Our receptionists Susie Perez, Lucy Gonzales-Brown and Liz Calderon made sure our walk-in customers had the fare change information in their hands, processed exchanges and helped answer questions. It was definitely a group effort, and I’m really proud of what we were able to accomplish in such a short amount of time.”

Diane celebrates her 10 year anniversary with Marketing Director Wendy Williams (left) and Customer Service Manager Melissa Castillo (right)

This year Diane celebrated her 10th  anniversary with Omnitrans. She has over 37 years in the transit industry, including 27 years with LA Metro, where she began as a 19-year-old information clerk.

“Transit has been a great career for me,” says Diane. “And I like the fact it’s allowed me to change and grow along with it. Technology has changed a lot since 1975, but I was fortunate enough to receive on-the-job training that gave me the skills I needed to adapt. Omnitrans is very good about encouraging employees to develop leadership skills and come up with new ideas that can help the agency.”

Two years ago, Diane participated in a Leadership Achievement Program at Omnitrans, where she developed an audio advertising project.  The project would enable short, GPS triggered audio advertisements or public service messages on buses at carefully spaced intervals. This month, her project was approved for implementation.

Diane and family, photographer Juno Kughler Carlson

Diane Bojorquez and her children Diana and Jonathan

“I’m really excited about it,” she laughs. “It’s been such a long process, that I can hardly believe it’s finally happening! It will bring in additional revenue at absolutely no cost to the agency. It also provides a location-based service to our customers.  For example, they might learn that a nearby drugstore is offering low cost flu shots or that a restaurant is offering 2-for-1 specials for riders who show them a bus pass. It’s a simple way we can add value for our passengers.”

In her private life Diane is all about family. Her daughter Diana, son Jonathan, and granddaughter Lilliann were all on hand to cheer her on during her award presentation.  Diane proudly shows off a photo of an intensely focused Lilliann striking a catching stance in her softball uniform. “She’s the only girl on the team,” she grins. “I love that she’s so independent. She knows what she wants and goes for it! Kind of like her Grammy.”

– Juno Kughler Carlson
juno.carlson@omnitrans.org

Omnitrans Employee of the Quarter Diane Bjorquez and grandaughter Lilliann,  photographer Juno Kughler Carlson

Strong independent women run in the family: Diane Bojorquez and granddaughter Lilliann

Oscar Tostado: Building academic success through mariachi

Mariachi youth

Maintenance Manager Oscar Tostado has been with Omnitrans since October 1985.

Oscar Tostado“I started working in transit right off the bat. When I was graduating from a national tech school, the instructor pulled the top three students in the class and asked us if we would be interested in going to work for Southern California Rapid Transit District (RTD) in Los Angeles. At the time I think I was making around $6.50 an hour, and he said that as an apprentice we would start off earning $9 plus change. It was astronomical money for me at that time, so I said yes sir!” Tostado laughs. “It was my first real job.  I worked as a mechanic and moved on up the line there. Right around the time I was able to attain a supervisor position, I accepted a job with Omnitrans. It’s been a good career for me.”

Tostado is also the director of Sinfonia Mexicana Mariachi Youth Academy. The mission of this non-profit organization is to provide a course of study that will challenge and enhance the student’s ability to read music, master their instruments and enhance stage presence through the art of performing mariachi music.

Oscar Tostado and Sinfonia Mexicana Mariachi Youth Academy

A sports athlete himself, Tostado became first became interested in music and the performing arts when his son was in school.

“As a kid I was a total football jock—it was always sports, sports, sports with me,” he laughed. “My mom wanted me to play music. I did learn to play piano and a little on the saxophone, but I fought her tooth and nail every step of the way.  All I wanted to do was play football. Later, my son wanted to follow in my footsteps but he was all thumbs when it came to playing sports.  Instead, he got into music, singing and theater arts.”

Sinfonia Mexicana Mariachi Youth Academy

“When my son was in grammar school, he started playing in a mariachi group made up of about 40 kids. Now, typically, mariachi is taught by ear. In Hispanic families you are taught to pick up the guitar, put your fingers here, strum this way, strum that way, never once learning how to read music. So these instructors would teach these kids to play by ear. Only about five of them actually learned how to read music. Over time, we tracked all the children in the group and noticed a weird little statistic that I found interesting.

“We found that the kids that learned how to read music, play music, sing and dance would go on to college/universities. The ones that did not were always struggling with school and struggling to stay in the arts program. Eventually they decided not to continue their education but to make a living at some minimum wage job. There are studies that have shown that kids who play instruments and learn how to read music, perform better at school for some reason. It helps them develop abstract reasoning for math and the sciences. It’s great exercise for your brain.”

Sinfonia Mexicana Mariachi Youth Academy

As the years went by, Tostado thought he would love to do a mariachi band again and reach out to underprivileged kids. But rather than having the children learn by ear, they would be taught to read music first. He believed that if these kids could be taught to read music, they would be able to advance themselves in school.  Soon he would have the opportunity to put that theory to the test.

In 2006 he became involved in the Sinfonia Mexicana and was invited to join its Board of Directors. The Sinfonia regularly performed cultural music, classical and Hispanic music at the California Theater. However, most of the musicians were older people. The Board decided they would like to reach out to the youth in the community. Tostado saw a chance to implement his ideas and the Mariachi Youth Academy was born.

Sinfonia Mexicana Mariachi Youth Academy

He had two immediate hurdles to face. Because he wanted to reach out to kids whose families did not have a lot of money, it was critical to secure grants. The second challenge was finding qualified instructors. At one point he had several mariachi instructors lined up to interview, but none of them showed up once they realized they had to be able to competently read music and teach music theory.

During his time with the Sinfonia Mexicana, Tostado had gotten to know Cindy Shea, owner/founder of the Mariachi Divas. Cindy has a degree in music and her future husband, Alberto “Beto” Jiminez Maeda, was an accomplished composer. When they heard about Tostado’s plans, they were very excited and interested in becoming instructors for the project.

Sinfonia Mexicana Mariachi Youth Academy

“It was fantastic,” he said. “When we were finally able to pull it off, we had this big chunk of kids who all knew how to play music but not how to read it. Beto would get them in line by taking the standard mariachi music and rearranging it so he would know instantly if they were playing by ear or actually reading the notes. It was hard to transition them, but the kids started to develop.”

They put the word out to the community through school flyers and word of mouth. They knew the program would cost each child approximately $60 a month and were able to secure the grants and donations they needed in order to offset the expense.  At first they considered offering the lessons for free, but decided to instead charge $20 per month–$5 per lesson—to ensure the children were personally invested.

Sinfonia Mexicana Mariachi Youth Academy

“The affordability was how we got the buy in from all these underprivileged kids,” explained Tostado. “The other incentive that really got things rolling was that we were also able to buy them uniforms. Just a basic mariachi uniform can run $300-$400 apiece. We wanted to have a carrot to incite the kids to move forward so we had different uniforms for the intermediate group and the advanced performing group that were progressively more elaborate. If you learned to read music and make it to the next level, you would be put into this other group and now you get a fancy $700 uniform. It worked.”

Today the Academy currently has seventy five students that attend grade school through high schools from San Bernardino, Rialto, Fontana, Colton, Bloomington, Yucaipa, Riverside, Oak Hills, Phelan, Hesperia and Los Angeles. We have classes for beginners, intermediate, advance and performing level students. The musical expertise and stage presence these young musicians have gained through their experience at the Academy have given them the poise, skill, discipline and confidence to pursue their dreams through higher education.

Sinfonia Mexicana Mariachi Youth Academy

Performing level students performing with the Best Mariachi in the World, Mariachi Vargas de Tecalitlan, at the California Theater.

“At every level the directors, instructors and Board Members continually stress the importance of the continued education of our students,” said Tostado. “We have even established a scholarship fund and workshops to help those who are college bound. The Academy has many success great stories. Many Academy students are first generation college students. Watching these young people transform and realize their true potential is simply incredible. I am so proud of what they have accomplished.”

You can read and learn more about the Sinfonia Mexicana Mariachi Youth Academy on:

Sinfonia Mexicana Mariachi Youth Academy

James Plasencia: coach operator, musician & artist

james plasencia on bus

Highland resident James Plasencia has been a coach operator with Omnitrans for 6 years. Prior to that, he worked for a year at Foothill Transit where he received his training.

“I like driving the bus, then setting it down in the yard at the end of the day and being done. I’ve had a lot of other jobs where you took work home with you and could never really let go of it. And I like being outdoors. Prior to working for Foothill, I was working for an insurance company in a cubicle with piles of files stacked up. As soon as I’d get rid of one stack of files, they would come and drop off another. And I would have to make notes to call people the next day, so I would take work home with me.”

“As a coach operator, the pay is also a lot better. Without a college degree, it’s hard to find a job where you make that kind of money. So I am very appreciative of that. When I’m out there, I see homeless people and other people who aren’t doing as well and I feel really fortunate to have a job like this. Basically if you can follow the rules, drive the bus, don’t have any accidents and treat people politely, you’re good. I say hi to everybody whether they respond or not. And most of the time when passengers leave my bus they say thanks. Your demeanor has a lot to do with how people react to you.”

Omnitrans sbX coach operator James Plasencia

“I enjoy being an sbX driver, and it’s been great to be part of the first wave of drivers doing this. It’s one of the better routes I’ve had. Everybody who comes in is impressed with the bus itself—they like the whole system. They’re interested in the middle lanes and looking at the lights and the station art. We get a lot of people who are sort of testing it out and want to ride from one end of the corridor and back again. They want to see if it fits their routine.”

His passengers would never suspect that, in his private life, James is also a talented musician and artist.

“Eddie Van Halen was my big inspiration,” he laughs. “I started playing guitar when I was 14. My dad and my uncle are both musicians. My dad would try to show me some chords, but they just weren’t edgy enough, you know? But I learned them. Then I heard Van Halen and I was like ‘That’s guitar?’ That’s that instrument? Okay now I’m interested.’”

That inspired James to take what his dad had taught him, practice and bring it to the next level. Later he attended The Musicians’ Institute in Hollywood to study music.

“I was really serious. I still am serious. I mean I don’t pick it up as much, but I’m always thinking about music and listening to bands. My dream was to be a studio musician. But it’s so hard, you know? There is just so much competition. Now I do mainly acoustic, but I get a lot of good feedback about my playing. I think I’m pretty strong at it.”

Painting by artist James Placensia

Surprisingly, it was actually art that came easiest to James. Adults first noticed his talent when he was around 7-years-old.

“In second or third grade, the teacher wanted us to draw our shoes,” James said. “So we had them up on our desks, and we were drawing them. She was really impressed with mine because it had shadows and all the little scuff marks—there was dimension to it. There was something there that was different. She even told my mom that she needed to think about putting me in art school. But my mom didn’t pursue it. So sometimes I wonder what would have happened if I had been able to go to art school. That would have been pretty cool. Imagine what you could do if you had had the right education and been exposed to all those different mediums. It’s harder as an adult because now you’re trying to play catch up. You’re trying to learn it on the fly between work and family.”

sugar skulls

“I work a lot with acrylics because I feel I have more control over what I’m doing. Because I’m self-taught, I don’t really know the techniques. I just know what works best for me. If I can see it in my head and use acrylics to paint it, I know I can get close.”

art  by JP Studios

For the longest time I never considered myself an artist. People would always use that word with me and I’d go ‘I’m not an artist. I just like to draw and paint.’ But they would say things like you know art is expressing yourself. So you are an artist. It’s been hard to get comfortable with that. To me artists are great people who do these major works. I’m not like that. But maybe to be an artist is just to create, you know? You don’t have to know all the terms and techniques. I mean I’d still like to go to school and learn more, but I’ve met creative people who haven’t had any training but I like what they do. Just like musicians. I’ve met some fantastic musicians and when I asked them were they studied, they say they learned to play by ear. I think wow, that’s amazing. They are doing things that are so advanced. It’s the same with art.”

art by JP Studios

James credits his wife for encouraging him to pursue his creative gifts.

“She’s my biggest fan. I told her the other day I should make her my manager because she is always so supportive. She gets on social media and tells everyone about me and gets them to check out my page. Or if I’m doing an art show, she’s promoting that. It helps, and I really appreciate that.”

“When I first met her I was doing the music thing. I told her right off I was going to have to be going to a lot of rehearsals and gigs. She said ‘Oh that’s fine I like music.’ I was like ‘Really? You might have to come with me and help me load stuff.’ She told me ’That’s fine.’ I thought ‘Man, I have to marry this woman!’ And she cooks too! She’s a really good cook.“

James will have some of his art on display at the 5th Annual El Monte Dia de Los Muertos event on Saturday, October 18th from 1:00 p.m. -7:00 p.m. The event takes place at El Monte Valley Mall (along Valley Mall Blvd.) from Lexington Ave to Cleminson St.

You can also view some of James’ art and photos from his studio on his Facebook page.

 – Juno Kughler Carlson
juno.carlson@omnitrans.org 

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Coach Operator shares culture, sports & life lessons

Omnitrans Coach Operator Landru Gaviria

Pasadena resident Landru Gaviria has been a coach operator at Omnitrans for the past 11 years.

Formerly with MTA in Los Angeles, he has honed both his driving and customer service skills by facing some challenging situations.

“I was used to a lot of hostile passengers,” he shrugged smiling. “But I know how to handle that. I simply treat them with respect. I imagine I am taking care of my mother, my sister, my relative. I treat everybody like family. That is the secret you know. Have a good personality and show people you care. This way everybody is happy. They respond to that.”

As Executive Board #1 with the Amalgamated Transit Union, Gaviria is also proud to serve as a Union rep.

Omnitrans West Valley Coach Operators

“It has been a great experience for me because it gives me the opportunity to help the drivers,” he said. “They are my brothers and sisters, and I speak for them with my heart. We are the front line for Omnitrans. I have a good relationship with both drivers and management and have faith that we can come together in a way that benefits everyone. I am happy here and glad that I have a job. Times are hard—not just here, but all over the world.”

Gaviria knows about hard times. He came to the States from Lima, Peru 41 years ago when he was just 19-years-old and seeking a better life. He found work and married Juanita, the love of his life and a former neighbor from Peru. Together they had three beautiful children.

Landru and Juanita Gaviria

Landru and Juanita Gaviria

Gaviria’s personal drive, his love of community and his passion for soccer continued to grow and eventually led to an unexpected opportunity as a columnist with a Peruvian newspaper.

“I was a semi-pro soccer player.” Gaviria explained. “People from Peru over here in Los Angeles know me as a soccer player. One day the editor from the Actualidad newspaper came to me and asked ‘Why don’t you write for us, since everybody knows you?’ I said okay, I’ll take the challenge. I began writing about soccer and, later, about news stories from Peru. Now I am a regular writer for the paper on both topics.”

Gaviria never forgot his roots , He decided to use his soccer connections to help other Peruvian children.  He created a non-profit organization called Los Hijos del Porvenir, which serves children ages 5-11.

Los Hijos del Porvenir - Peruvian soccer stars

“Our goal is to keep the children of Peru away from the streets by giving them a relationship with famous, old-time soccer stars. Each year we travel with these “Old Glory” soccer players to Peru to give the children a time of joy with food and entertainment. We help them with cash and, depending on their health, we provide groceries and medicine. We have minimum support from sponsors for these trips, so me and my wife Juanita finance the expenses.”

The Inka Foundation International of Cultura. Still, Gaviria felt there was more he could do for the community he loved. He became President of a second non-profit called The Inka Foundation International of Cultura. Its mission is to advance global awareness of Andean cultural traditions and knowledge. As part of their work, the foundation assists high school students from low income families who are Peruvian descendants living in the United States. The organization provides small grants to help with textbooks or tuition so they can continue their educational studies.

“For me, as a native Hispanic from Peru, it’s been very important to help the youth in their sports and studies and for my own children to have this example in life. I am so proud of my children,” said Gaviria emotionally. ”My daughter, Michelle Martinez, is a Councilwoman for Altadena and Vice-Chair of the California Republican National Assembly. My son Landru Gaviria studied Economics at UCLA and has his Masters in Business Administration. He has given me three beautiful grandsons and is a dedicated father and husband. My daughter Sholeh Arabia is a Doctor in Psychology and specializes in treating children and young adults with autism. They are all living good lives and helping others, and they say that they have learned this from us. This touches my heart and is my proudest achievement. God gave me this gift, and I am blessed. ”

– Juno Kughler Carlson
juno.carlson@omnitrans.org 

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Coach operator Cecil Stevens: “People matter”

Omnitrans coach operator Cecil StevensIf you ask Omnitrans coach operator Cecil Stevens what matters most to him in his work, he will immediately have an answer for you.

“Customer service is one of the most important parts of the job,” he explains. “A lot of times when you go someplace, people will treat you like you don’t matter or like they’re too busy to help you out. I don’t like that. People matter.”

Formerly one of our Route 8 coach operators, Cecil is now an sbX driver and coach operator instructor. He emphasizes the importance of keeping a good attitude on the job and taking care of your body. He works out 4-5 times a week in the Omnitrans gym.

“It’s easy to get out of shape when you’re driving,” he says. “You’re sitting constantly. It’s important to get out and walk and exercise every day. It helps out a lot. If I don’t do it, I feel the difference right away.”

Working out is not just about fitness for Cecil. He believes it’s also a great way to clear your head and prepare for a day on the road.

“I try to make sure all my passengers have a good bus ride. I always tell them good morning, good night or have a great day. If they seem upset, I ask if they’re alright. I also pay special attention to first time riders and try to find out where they are going so I can help them out. Then, when I see them on the bus again later, I always ask them how their trip went last time,” he chuckles. “They’re always surprised that I remember them. I want everyone to have a good experience.”

– Juno Kughler Carlson
juno.carlson@omnitrans.org

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