Category Archives: Employee Profile

Omnitrans places 10th in International Bus Roadeo

On the APTA International Roadeo obstacle course

The annual APTA International Bus Roadeo took place May 3-7 this year in Indianapolis, Indiana. Sixty transit agencies from across North America participated in this prestigious competition designed to test the skills of both bus operators and mechanics. Awards are given in each area, and there is an overall grand prize for the transit system with the highest combined score for the bus operator and bus maintenance team. 

Coach Operator Ricardo Alvarez

Our maintenance team, Archie Rockwell, Phillip Sanchez and Alex Hernandez earned 6th place in the competition. Coach operator and 14-year veteran Ricardo Alvarez placed 23rd. The combined maintenance team and bus operator scores earned Omnitrans an impressive 10th place overall ranking.

“I am very proud of our team,” said Omnitrans CEO, Milo Victoria. “The competition is fierce, so for us to have placed in the top ten is a real accomplishment. What a great example of our team’s top skills and dedication to excellence!”

Front to back: Archie Rockwell, Alex Hernandez & Phil Sanchez

“The top ten winners truly are the cream of the crop in our industry,” said Omnitrans maintenance supervisor and APTA Roadeo judge Vicki Chesney. “The competition can be especially challenging because standards and vehicles tend to vary between agencies. For example, in this year’s competition we used 42-foot deisel buses supplied by the host agency, IndyGo. Here at Omnitrans, our guys are used to 40-foot CNG buses. They really have to prepare and be on top of their game for this event.”

In the Bus Operator Roadeo, judges scored competitors on the safe, smooth and efficient navigation of a challenging obstacle course which included serpentine turns, rear duals clearance, a left and a right hand reverse, diminishing clearance, customer stops and more. Drivers also had to pass written test and complete a timed pre-trip inspection by finding 8 equipment-related defects and 1 security hazard that had been planted on and in the bus within 7 minutes.

The Maintenance Competition event  included a written test, a Fraser Gauge Vehicle Inspection, an Allison Transmission/Cummins/EMP Power Train Event, an AxleTech/Bendix Air Brake System (ABS) Event, a Cummins/Voith Power Train Event, a Thermo King HVAC IntelligAIRE Event, a MCI Multiplex Module and aVapor Door Systems Exhibition Event.

 

2o13 APTA INTERNATIONAL ROADEO WINNERS

Grand Champion Award – Highest combined scores of bus operator and maintenance team

  • Winner – Southeastern Pennsylvania Transportation Authority

40-foot Bus Competition

  • 1st Place – Paul Kilmesh of Ames Transit Agency (Ames, IA)
  • 2nd Place – Daniel R. Schmidt of Ben Franklin Transit (Richland, WA)
  • 3rd Place – Zenon Rinylo of Southeastern Pennsylvania Transportation Authority (Philadelphia, PA)

Maintenance Competition

  • 1st Place – Southeastern Pennsylvania Transportation Authority
  • 2nd Place – Orange County Transportation Authority
  • 3rd Place – Los Angeles County Metropolitan Transportation Authority

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Email Juno Kughler Carlson at  juno.carlson@omnitrans.org

Q & A with a Planner

Planning project manager Anna Rahtz recently received the Omnitrans Employee of the Quarter award. Anna managed the Omnitrans Transit Design Guidelines project, which has earned the Focused Issue Planning Award from the American Planning Association – Inland Empire Section. We recently caught up with her to ask her a few questions about the guidelines, upcoming projects and her personal use of public transit.

Can you talk a little bit about what was involved with the transit design guidelines?

“The Omnitrans Transit Design Guidelines was the brainchild of our planning director, Rohan Kuruppu, and I worked on it as the project manager. It is basically a combination of our Bus Stop Design Guidelines document as well as a ‘lessons learned’ guide based on our experience with the sbX corridor in San Bernardino and Loma Linda. We always get lots of questions when the cities are trying to plan their future corridors or put in bus stops. They want to know how much space is needed, how long is the bus stop, how wide is the sidewalk, what are the ADA requirements. We also get lots of questions about the bus rapid transit (BRT) stations–how much space does it take up and how do you fit it into the street cross section?

Our consultants, Parsons Gruen, and MIG, took everything they had learned from working on the sbX project and compiled it into a toolkit. Now when designers, consultants, developers, city staff or others have questions about how to make these things work, they can refer to this toolkit for answers. City staff has already made a lot of use of it because cities like Highland, Ontario, and Fontana are doing their own BRT studies now. They’ve been able to integrate it into what they’re planning instead of reinventing the wheel.

Right now the Omnitrans Transit Design Guidelines is a PDF document, but we’re working on setting it up as an online interactive tool as well.”

What do you like best about being a planning project manager?

“I actually think I enjoy the smaller projects the most because they are more tangible and can be completed in a faster time frame. Recently I worked with several cities and our planning interns Allison and Alvaro to complete a grant application for SANBAG funds to improve pedestrian access to bus stops, including replacing and constructing new sidewalks.  Improving pedestrian infrastructure is extremely important.

Anna Rahtz and Omnitrans Planning Director Rohan Kuruppu

Can you tell us a little about any major upcoming projects?

“One of the main projects we will be kicking off in the next couple of months is the route 61 corridor through Pomona, Montclair, Ontario, Rancho Cucamonga and Fontana.

The current 61 is our highest ridership corridor with more than 6,000 boardings a day. We’re looking at ways to speed it up because it currently takes about an hour and a half to go from one end of the corridor to the other. There are 92 stops in the 20 miles.

Our consultants Parsons are doing an alternatives analysis so we can determine the best way to tackle the issue. One of the biggest criteria for federal funding is cost effectiveness. So we look at what the cost would be of various measures we could use, such as transit signal priority, dedicated bus lanes, or just reducing the number of stops. The corridor could also be developed in phases–maybe by incorporating a limited stop express bus and later transitioning to bus rapid transit. We look at the cost of all these things and how it would impact both ridership and the movement of traffic along the corridor.”

Why not just put another bus in service on the corridor?

“Frequency helps a lot, but we also have to focus on decreasing the amount of time it takes for the bus to get through the corridor because, as traffic congestion worsens, our buses slow down. Alternatives like dedicated bus lanes and traffic signal priority help the buses move much more quickly.”

I know you regularly use public transit yourself. Do you feel it’s important for you to do that? Is it a personal or professional choice?

“Both. I’ve always taken transit whenever I could ever since I was in grad school.  As a student, I was dependent on the bus. I don’t really like driving a whole lot to begin with, and driving is getting more and more expensive.  So I think it’s really important to have options. I prefer riding my bicycle, taking the bus, or both, whenever possible. I find that bus riders are like a community, and the people are generally pretty courteous to each other.

As a transit planner, I do think you have to be a rider in order to understand how a rider experiences the system. I find I am constantly taking my observations as a rider and applying them to my planning projects. That’s why all of us in the planning department ride all the routes in the system regularly.

Do you use NexTrip when you’re traveling?

“Yes. It’s actually been working out for me very well. I can use it to see when the next bus is arriving at the stop so I know how long I have to wait for a transfer. Then I can decide whether it’s faster to catch the bus there or if I should bike over to an alternative stop instead. It’s a huge help to be able to access live bus information from your phone. ”

 

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Coach Operators: more than a driver

As Omnitrans CEO Milo Victoria points out, transit is not about buses. It’s about people. “Omnitrans provides a great service to the community. It’s not just about transferring people from point A to point B. We consider our passengers to be part of our family, and families take care of each other.”

This is why every Omnitrans coach operator receives extensive training, not only in customer service and the safe operation of our coaches, but in multiple emergency scenarios as well. They learn to deal with a wide variety of crisis situations from careless car drivers to terrorist attacks. The goal is to be prepared for anything.

Over the past year Omnitrans coach operators have helped with the identification and safe return of elderly people suffering from Alzheimer’s. They have acted to save lives of those suffering from heart attacks or diabetic seizures. They have offered assistance to women who appeared to be victims of abuse. They have even come to the aid of small children who were lost or abandoned.

Yesterday, one coach operator had the opportunity to put his emergency skills into action when an officer-involved shooting took place near Hospitality in San Bernardino. See the full story in the San Bernardino Sun. He was driving his bus when he heard the sound of gunfire and his rearview mirror suddenly shattered. This 18 year fleet veteran acted quickly, calmly pulling the bus out of danger, speaking with police on the scene and notifying dispatch.

“I was scared at first,” he said frankly. “But then my training kicked in and I knew exactly what to do. My first priority was the safety of my passengers.”

“This is the whole purpose of our training program,” says Omnitrans training supervisor Don Frazier. “Because our coach operators are so well prepared, their reaction becomes almost instinctive. Ray Lopez, our director of Safety and Security, and his team Brenda Rosas and Mark Crosby do a really remarkable job with annual emergency training. The coach operators are given the skills to handle even the most unexpected situation and are confident in the immediate support and backup they will receive from dispatch and our field supervisors. Being a coach operator is not just about driving a bus. It’s about helping people and coping with the unexpected curves life throws at us every day.”

- Juno Kughler Carlson

Do you like this story and want to use it for your blog or newsletter? All our stories may be freely re-posted and shared with others!

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Email juno.carlson@omnitrans.org

Rohan Kuruppu: Planning Director & Father of sbX

 

Omnitrans Planning Director Rohan Kuruppu is something of a Renaissance man. He makes exotic wines, enjoys extreme adventure travel and is working on restoring his 100-year-old home. But his passion is public transit.

“Transit has been a big part of my life from childhood,” says Kuruppu. “I was born in Sri Lanka where 98% of the people use public transit. There, transit is 24 hours a day, 7 days a week and runs very frequently. It is something you are born into. From the time you are a child, the routes, the numbers and the network is all in your head like a second language. Nobody needs maps or bus books. This concept of informing people and marketing transit is foreign to that culture. It is the complete opposite from here, where 98% of people use cars and only 2% use transit.”

As a young student, Kuruppu originally planned to become a lawyer and came to San Bernardino to study pre-law at Cal State University. While at the university, he took a part-time job with Omnitrans in gathering and analyzing information as an on-board transit checker. Transit checkers were the precursor to automated passenger counters, and it was common practice for agencies at that time to hire students to ride the buses and physically count the number of people getting on and off.

Kuruppu had been working for Omnitrans for several months when the 1991 American Disabilities Act (ADA) was passed. “My boss approached me and said, ‘Hey, you’re a law student. Why don’t you look over these new laws and prepare a plan for Omnitrans.’“ Kuruppu laughs. “So I read the American Disabilities Act from top to bottom, reviewed all our existing policies on how we accommodated existing passengers and worked up a plan. He was so impressed that he gave me other tasks. Before long he really encouraged me to become a transit planner instead of a lawyer.”

Because Kuruppu was doing so well and was so passionate about transit, his boss sent him to an American Public Transportation Association (APTA) conference. At one of the workshops, Kuruppu had to stand and introduce himself to the other attendees. “I explained I was planning to go to law school but that my boss had asked me to become a transit planner. Everyone said, ‘Not a lawyer! We have enough lawyers.’ I said well, in that case, I will become a transit planner! Everyone clapped and jumped to their feet and cheered ‘hey—we’ve got another planner!’” Kuruppu laughs.

“So I gave up law school and began building on my graduate degree. I had my Associates’ degree in electrical engineering and strong analytical and planning skills from my experience with traffic engineering and signal design. My political science, pre-law studies and policy training gave me a good foundation on laws and regulations. They were all a natural fit into transit planning. After that I got my Masters in Public Policy and Public Administration. Now here I am. I love what I do and it was the best decision I ever made!”

Of his many accomplishments, Kuruppu is most proud of his role as father of the new sbX Bus Rapid Transit (BRT) line which Omnitrans will launch in January 2014. It is the first of its kind express service to be constructed in the Inland Empire.

The sbX BRT line  is the beginning of an intermodal public transit system in the San Bernardino Valley that will reduce vehicle congestion while providing the public an environmentally friendly alternative that is sophisticated, cost effective, and time efficient.

This express service will serve a 15.7-mile corridor that spans between northern San Bernardino and Loma Linda. It will include 16 art-inspired stations at key university, government, business, entertainment and medical centers as well as four park-and-ride facilities.

Juno Kughler Carlson
juno.carlson@omnitrans.org

Rohan was recently featured in this People in Transit video
from Mass Transit Magazine.

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Omnitrans Million Mile Safe Drivers Honored

New members of the Omnitrans Million Mile Club celebrate their achievement

This month, the Omnitrans Million Mile Club welcomed nine new 1 million mile drivers and three 2 million mile drivers into its ranks. These dedicated coach operators have achieved the prestigious 1 million mile mark by driving for 12 years, totaling 25,000 driving hours, all without a preventable accident. It’s the equivalent of driving to the moon and back–twice!

1 Million Mile safe driver award winners Andrew Urena, LuChere Beckum, Charline Center, Michael Spears, Bennett Reid, and David McGalliard. (also Anontio Castillo and Dennis Bowlin not pictured)

The coach operators were honored in a special awards ceremony at the Omnitrans Board of directors meeting on April 4th. Each received a certificate of recognition and a check for $5oo.

Long-time coach operators Karen Carnall and Marco Chacon (also Enrique Perez, not pictured) have reached the incredible 2 million mile safe driving mark.

Our gratitude and congratulations go out to these exceptional coach operators who set the agency standard for safety and excellence:

One Million Mile Drivers

  • LuChere Beckum
  • Dennis Bowlin
  • Antonio Castillo
  • Charline Center
  • Arthur Gonzalez
  • David McGalliard
  • Bennett Reid
  • Michael Spears
  •  Andrew Urena

Two Million  Mile Drivers     

  • Karen Carnall
  • Marco Chacon
  • Enrique Perez

 Click on any of the photos to enlarge. Do you recognize any of your favorite drivers?

 

Behind the scenes at the Omnitrans call center

Are you looking for information on bus schedules? Do you need help planning a trip? The info clerks at our call center are always ready to help.  Melissa, our newest  clerk, talks about some of the ways she assists passengers and what she likes best about her new job.

You can reach the call center help line seven days a week from 7:00 a.m. – 6:00 p.m. Monday through Friday and from 8:00 a.m. – 5 p.m. on Saturday and Sunday.  The toll free number is 1-800-9OMNIBUS or 1-800-966-6428.

Do you like this story and want to use it for your blog or newsletter? All our stories may be freely re-posted and shared with others!

Do you have a great Omnitrans story to share? Let us know!
Email Juno Kughler Carlson at  juno.carlson@omnitrans.org

Good Samaritans Save Teen Fundraiser

Receptionist Liz displaying the lost box of fundraising candy

What could have been a financial loss for one teen turned into a fundraising success thanks to the help of a few Good Samaritans here at Omnitrans.

Recently one of our coach operators discovered a cardboard box filled with fundraising candy on his vehicle and turned it into our Lost and Found. The side of the box was stamped Jurupa Hills High School Football, so our receptionist Susie called the school to let them know the candy had been recovered.

Receptionist Susie is always ready to lend a helping hand

The football coach remembered one of the kids asking what happens if you lose your candy, and how upset he had looked when he was told he would be financially responsible for it. He would definitely be relieved! Because school had just shut down for spring break, the high school coach made arrangements to personally pick up the box as soon as they were back in session. 

When Susie heard about the boy, she felt badly for him and decided to help him by buying some of the candy herself. Soon other Omnitrans employees heard the story and they too bought some of the sweets to show their support.

Before long, entire box was sold and the money was put aside for the high school football team. When the coach heard what had happened, he was so thrilled he offered to drop off more.  Susie laughed and explained we don’t do that, but added  that everyone was happy to have contributed to a good cause.

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Take the Facebook poll! Can you guess which of these unusual lost items was NOT recovered from an Omnitrans bus?

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Do you like this story and want to use it for your blog or newsletter? All our stories may be freely re-posted and shared with others!

Do you have a great Omnitrans story to share? Let us know!
Email Juno Kughler Carlson at  juno.carlson@omnitrans.org