For Maintenance Shift Supervisor Victoria Chesney (known to co-workers as Vickie) accomplishing tasks successfully is simply “all in a day’s work,” which is why she was surprised to learn that she was Omnitrans’ Employee of the Quarter.
“I did not see that one coming at all,” reveals Vickie. “I’m very grateful and humbled. I’m just here doing my job, doing what I get paid to do.”
Vickie, 19-year member of the Omnitrans family, began her career as a Utility Service Worker, then climbed the ranks to Mechanic Helper, Mechanic, and presently Shift Supervisor. Throughout her various roles, her objective has remained consistent, which is to make pull out (to have available the number of vehicles needed to execute service operations) and have all buses in the yard, with no mechanical difficulties.
“I appreciate our dispatchers, but if I don’t hear from them, that’s a good thing for us,” she jokingly says. However, Vickie’s job doesn’t start and end in the mechanic shop. She is a dedicated asset to Omnitrans who volunteers countless hours, many outside of her normal work duties, to serve on several internal and national committees to advance the agency and industry, including:
- Omnitrans Bus Roadeo Committee, VIP Chairperson
- American Public Transportation Association (APTA) International Bus Roadeo Committee
- Southern California Regional Roadeo, Maintenance Chairperson
“Idle hands are the devil’s hands,” she laughs. Vickie’s leadership on these committees helps ensure each Roadeo event is a well-received success that positions Omnitrans in a favorable light to employees and peer agencies involved.
The Roadeo competition, in which bus drivers and mechanics put their skills and knowledge to the test, is near and dear to Vickie. “When I was a mechanic, I competed in the local Roadeo and we won first place, so we got to compete at the regional and the national Roadeo,” she recalls. “Once I was promoted to supervisor, there was an opportunity to serve on the committee. Our director was kind enough to let me participate and I’ve been involved since.”
A benefit of Vickie’s involvement is the network she has built within the transit industry, which adds value to Omnitrans. “One of the advantages of serving at the national level is that you get to see what other agencies are doing,” she shares.
“You see the commonalities, and because this industry is non-competitive, other agencies are more than willing to share their best practices, successes, and failures with you. It’s a collaborative environment that helps us all succeed to better serve our community at the end of the day.”
From left to right: Maintenance Manager Omar Bryant, Board of Directors Vice Chair David Avila, Maintenance Shift Supervisor Victoria Chesney, CEO/General Manager Scott Graham, and Deputy General Manager Erin Rogers.
Additionally, last quarter, Vickie was chosen to serve and represent Omnitrans as a subject matter expert for the National Institute for Automotive Service Excellence (ASE). ASE is a professional certification group for mechanics and shops within the automotive repair and service industry in the United States and in parts of Canada.
“We have a specialty group within the transit community for all aspects of bus repair,” she explains. “There are eight ASE tests total under the transit bus series, covering every facet of the bus from compressed natural gas engines, brakes, to heating ventilation and air conditioning. We come together at workshops and contribute questions to the test that all mechanics in the country must pass for certification.”
Additionally, Vickie has served as chairperson of the Omnitrans Vehicle Improvement Partnership Committee, an internal committee in which she takes coach operator feedback, from their viewpoint, and implements it on the maintenance side to enhance bus operation and safety of our drivers and passengers alike.
Last quarter, Vickie also collaborated with the Procurement department to develop a paint and body supply contract. “We’ve been working with procurement to get vendors in place to supply our paint and body shop materials,” she says. “By securing vendors under contract, instead of issuing general purchase orders on an as-needed basis, we have more fixed control on receiving supplies in a timely manner, and Omnitrans saves on the cost of materials.”
Vickie’s commitment, accomplishments, and collaborative nature have all led her to this recognition. In typically humble fashion, she states, “I would like to recognize my crew that I work with daily. These are the guys who have their hands on everything and work on the buses, so any success in our department is because of the guys on the floor.”
As for what lies ahead, Vickie looks forward to growing with Omnitrans. At this time, she is working toward a bachelor’s degree, is a member of Omnitrans’ Leadership Development Academy Manager’s track and will be applying for promotional opportunities should they arise.
“I’m very thankful to work in an organization that fosters an environment where we can pursue different opportunities,” she says. “There’s an altruistic component to what we do as a public service. We’re fortunate to be in a position where we help people get to where they need to go, a lot of whom would otherwise not have transportation.”