Category Archives: sbx bus rapid transit

Ride free on sbX during launch week!!

Ride free on sbX during launch week!

Here’s your chance to make history as one of the first riders to climb  aboard sbX rapid transit, the first-ever express passenger service in Inland Southern California!

  • All rides are FREE during launch week, April 28th – May 2nd
  • Hours of operation: 6:00 a.m. – 9:00 p.m.  Monday through Friday
  • Service runs every 10 minutes during peak hours (6:00-9:00 a.m. and 3:00-6:00 p.m.), 15 minutes off peak
  • Free Wi-Fi and power outlets are available on board 
  • Station Ambassadors will help guide riders during first 10 service days
  • Accepts the same fares and passes as  Omnitrans local route service
  • Passes can be purchased at ticket vending machines at station platforms (credit and debit only)
  • 4 interior bike racks and 2 wheelchair securements on each vehicle
  • Level boarding at all stations eliminates the need for doorway ramps
  • Stops include major destinations in the cities of San Bernardino and Loma Linda

Remember you’re invited to ride FREE on sbX during between April 28th and May 2nd, so save the dates!

A look at sbx station security

Omnitrans security tests an emergency phone at an sbX station platform

Security Supervisor Mark Crosby tests an emergency phone at an sbX station platform

With the launch of sbX rapid transit service fast approaching, our security team has been working diligently behind the scenes to ensure they are well prepared.

It’s a challenge Omnitrans security supervisor Mark Crosby takes seriously.

“The stations, the park-and-rides were all designed with crime prevention in mind,” he explains.

sbX station platform at Cal State San Bernardino

sbX station platform at Cal State San Bernardino

“Extensive planning went into the stations using CPTED, Crime Prevention Though Environmental Design. It was important to have good visibility from the street for our security patrols and law enforcement. Artwork was strategically placed so that it could be easily monitored and transparent glass was used.”

Transparent art panel at the sbX VA Hospital station

A transparent art panel at the sbX VA Hospital station platform

Omnitrans also collaborated with other local groups to form a Safety and Security Council that focused on safety and security planning of the sbX stations. The Council was comprised of representatives from the following groups:

  • San Bernardino Police Department
  • San Bernardino County Sheriff’s Department, Terrorism Liaison Officer
  • San Bernardino County Sheriff’s Department, Loma Linda Station
  • San Bernardino County Fire Department, Office of Emergency Services
  • Loma Linda University Medical Center Security
  • CalTrans
  • SanBAG
  • Loma Linda Fire Department
  • California State University at San Bernardino Police Department
  • VA Hospital Police in Loma Linda
Crews test the security cameras that monitor each sbX station

Crews test the security cameras that monitor each sbX station

The Council worked together to establish appropriate security procedures and responses. For example, they wanted to ensure that customer service phones were available as well as emergency call boxes, so that law enforcement wasn’t getting call about bus arrivals.

Unlike bus stops and transit centers which are maintained by the cities, the sbX station platforms are owned and maintained by Omnitrans.

The new Omnitrans sbX Transit Security patrol car

The new Omnitrans sbX Transit Security patrol car

“This is the first time we’ve owned outside property, and we are taking pro-active measures to prevent potential problems before they happen,” says Crosby. “We monitor station activity 24/7 with patrols and cameras. We have also enhanced our team with several new officers who will be patrolling the corridor looking for things like suspicious activity, trespassing after hours, vandalism loitering, medical issues and mechanical problems.”

Transit security patrols are equipped to handle any emergency

Transit security patrols are equipped to handle any emergency

Crosby says the officers, contractors from General Security Services, are highly skilled professionals whose training includes crisis management, conflict resolution, emergency response procedures, traffic control, first aid, diversity and crowd control. They are also licensed ham radio operators equipped to handle emergency communications.General Security Services also supplies the specially equipped patrol truck the officers will use on their rounds. Designed by a former cop, the vehicle is developed with the officer in mind.

sbx transit security

It features a light bar with a high beam LED spotlight bar beneath, a front push bar, a power inverter, a PA system, a toolkit, a trauma bag, yellow security tape, a laptop, emergency barriers with flashers, and orange pylons.

At the Omnitrans San Bernardino office, sbX security officers observe station activity 24/7 from a central security hub. Not only do they watch for suspicious activity, they also monitor station conditions for potential hazards from illegally parked cars to overflowing trash cans.

“Security has been a key component throughout this process,” explains Mark. “From station development to implementing new monitoring technologies, our primary goal has been to ensure safety along the sbX corridor.”

- Juno Kughler Carlson
juno.carlson@omnitrans.org

sbX Security Officers monitor station activity 24/7 from a central security hub

sbX security officers monitor station activity 24/7 from a central security hub

Testing sbX Ticket Vending Machines

Testing of the Omnitrans sbX ticket vending machine

The Omnitrans team tests the operation of an sbX ticket vending machine.

Did you know that fares for the sbX rapid transit line will be the same as for the Omnitrans fixed routes?  It makes traveling both systems convenient and easy!

Soon passengers will be able to purchase their passes from one of our new ticket vending machines (TVMs) at any of our  sbX station platforms using a debit or credit card. 

The Omnitrans team at the sbX Civic Center Station

Today the Omnitrans team headed out to the Civic Center Station to do function and language testing on one of the  TVMs. These machines are not yet operational to the general public but will be ready in time for the sbX launch. Headers and instructional stickers will also be added to each machine to guide the user through the purchase process.

Omnitrans Customer Service Supervisor Melissa Castillo verifies the Spanish language translation

Omnitrans Customer Service Supervisor Melissa Castillo verifies the Spanish language translation on the TVM.

The TVM offers both English and Spanish help menus. A user friendly screen prompts riders to select the type of pass they wish to purchase: Full Fare, Youth, Senior or Disabled/Medicare. Next they choose either a 1-day, 7-day, or 31-day option or they can purchase a 1-way ride ticket. Using a swiper and keypad to the left of the screen, they can then pay for the pass using either a credit or debit card. It’s that simple!

What do you think of the new TVMs? Are they something you’ll want to use?

screenshot of the ticket vending machine

A screenshot of the ticket vending machine

Ceremony To Celebrate Big Win for sbX

sbX PROJECT PARTNERS CELEBRATE COMPLETION
On April 22nd, Omnitrans and project partners from San Bernardino and Loma Linda will come together  to celebrate the completion of the sbX Green Line – the Inland Empire’s first-of-its-kind bus rapid transit (BRT) service. The 15.7-mile line between northern San Bernardino and Loma Linda marks the start of a new era of intermodal public transit for the region. Launching sbX is a big W-I-N for Omnitrans!

PUBLIC INVITED TO RIDE FREE DURING LAUNCH WEEK
Don’t miss out on being one of the first to ride sbX! Mark your calendar for Start of Service April 28, 2014! Service will run from 6:00 a.m. to 8:50 p.m. and Omnitrans sbX ambassadors will be at station locations along the corridor during the first few days to help you Get on Board!

Kelly Koehler
kkoehler@westboundcommunications.com 

Construction Ends, sbX Service Launches April 28

Whether you have been following sbX construction since the groundbreaking or are new to learning about the service, we’ve got great news to report! The Omnitrans sbX Green Line Bus Rapid Transit Service launches this month, connecting riders to key destinations between northern San Bernardino and Loma Linda. To prepare for start of service on April 28, 2014, construction crews and project management have been busy finalizing items such as fine-tuning electrical components at station locations and at intersections with Traffic Signal Prioritization, keeping up with landscape maintenance, installing various safety features such as railings to prevent jaywalking, and restriping select roadway along the corridor.

For the most part, minimal construction activities are limited to daytime hours between 7 a.m. and 4 p.m.  Traffic control has been lifted along the corridor and you may notice some 60-foot sbX buses driving alongside you at times. As a reminder, buses are being tested and are on the road daily. Important to note, even though construction is winding down, public outreach representatives are still available via the project helpline at (855) SBX-NEWS (729-6397). We’re on board to answer your construction and service related questions until May 2014.

- Kelly Koehler
kkoehler@westboundcommunications.com

sbX goes back to school with safety message

Getting the Omnitrans sbX safety message out to the thousands of students attending corridor schools and their parents is a top assignment for the project’s outreach team.

Two years ago the message was staying out of the construction zones. With construction substantially complete on the new bus rapid transit corridor, Omnitrans has reached out to San Bernardino High School, Shandin Hills Middle School, Arrowview Middle School and Jones Elementary school to send a new set of targeted messages about sbX safety during operational testing of the 60-foot vehicles.

When testing began in early February, the agency sent letters to parents of students attending the four schools within walking distance of Kendall Drive and E Street in San Bernardino, advising motorists, pedestrians and those who use existing bus service to use caution by recognizing corridor changes, specifically the presence of the silver coaches (which are now running daily), staying out of dedicated lanes and being aware of new signage, striping and signals and obeying traffic laws at all times. The letters were accompanied by fliers in both English and Spanish and distributed by each of the four schools.


Public Outreach staff also had an information table at a March 8 event at Loma Linda Academy, attended by nearly 1,000 parents, faculty, staff and students, to familiarize them with the station platforms on both sides of Anderson Street near the K-12 school. Academy administrators also e-mailed an electronic version of the flier to parents, displayed posters on campus and showed a safety video produced by Omnitrans on school monitors.

Safety outreach will continue at these schools beyond the start of passenger service April 28, with the distribution of educational curricula at the Academy and at all San Bernardino City Unified School District campuses. The focus will be on how to walk right, ride right, drive right and park and ride right.

- David Rutherford
david.rutherford@omnitrans.org 

The Latest on The sbX Corridor

Work continues to progress on the Omnitrans E Street Corridor sbX Bus Rapid Transit Project (BRT) and we are one month closer to start of service in April 2014. Major construction was completed in January 2014, so throughout the months of February and March the sbX construction management team is meeting with property managers and business owners to conduct site checks and close out any remaining maintenance items along the corridor. Work to test the electrical components at stations and the traffic signals at interscetions continues, and you may notice some construction workers executing various landscape maintenance activities.

In addition, new elements are being installed to keep motorists and pedestrians safe while traveling throughout the corridor and at station locations. Safety railings are being installed on the sidewalks at center-running lane stations located on E Street and Hospitality Lane. You’ll also notice candlesticks, orange posts with reflectors, being installed to the top of yellow safety barriers located at t-intersections within the center-running lane areas. The candlesticks serve as an added visibility feature to prohibit drivers from crossing into Bus Only lanes, also marked by double yellow lines. As a reminder, motorists entering the Bus Only lanes run the risk of getting hit by a bus – and a hefty fine of $341.

As a reminder, bus testing and driver training has commenced. Please remember to:

  1. Pay attention! Buses will be on the road daily.
  2. Stay out of the dedicated Bus Only lane.
  3. Watch for signs and obey them at all times!

Still have questions about the project? No worries! Although major construction is complete, a public outreach team is available until start of service. Our toll-free helpline is operational 24/7. Give us a call at (855) SBX-NEWS (729-6397).