Tag Archives: inland empire public transit

Omnitrans offers free mobile day pass for Earth Week 2019

Don’t normally ride transit? Be kind (and overall awesome) to the Earth and ride Omnitrans free any day the week of Earth Day – April 22-26, 2019!

Our transportation use is responsible for 26% of greenhouse gases emitted in the United States. Riding Omnitrans for just one day, instead of driving your car, cuts carbon emissions by 20 pounds. Over a year, that translates to nearly 5,000 pounds of emissions! Our fleet of 178 transit buses is powered by natural gas, resulting in less pollution, which means cleaner air for us all to breathe.

If we’ve convinced you to go green for Earth Week, here’s how to redeem your mobile 1-day pass:

  • Download the free Token Transit app by texting TOKEN to 41411 or click here from your smartphone.
  • Once your account is created, visit www.tokentransit.com/omniearthweek2019 to access the free pass beginning on April 22. One per person.
  • That’s it. That’s the trick. You’re ready to save on gas and leave your car at home. Simply flash your paperless pass to the driver when boarding Omnitrans.

But wait – there’s more! We want you to let the world know what you’re doing to honor it and help preserve it. Omnitrans will be giving away three pairs of Regal Cinemas movie tickets to randomly drawn winners. To participate:

  • Post a photo of your act of kindness to the planet on Facebook, Twitter, or Instagram, tagging @Omnitrans. This can be a selfie of you riding the bus or picking up trash at a bus stop or transit center, for example.
  • The picture must be shared during Earth Week, April 22-26, 2019. The three winners will be chosen and contacted on Monday, April 29, 2019.

For personalized trip planning assistance, use the online Trip Planner at Omnitrans.org, or give us a call at 1-800-966-6428. The free day pass is good on any of the Omnitrans bus routes, including sbX rapid transit and OmniGo community shuttles, but not on Access paratransit service.

If your transit commute requires train and bus, Metrolink is offering free rides on Monday, April 22, 2019. For those details, visit Metrolink.com.

How sbX Saturday Service Benefits Local College Student

For college students living on a tight budget, the cost of having a car can get a little steep. Luckily for Dominique E., Omnitrans and sbX rapid transit are at his service!

“I started riding Omnitrans in 2018, mostly to get to and from friends’ houses,” says Dominique. “These days, I use it mostly to get to school, work, and home. As a student at Valley College, I prefer the free ride. The bus gets you to and from your house and I can’t complain about that!”

With a nominal semester fee, Valley College students receive unlimited rides on Omnitrans through the GoSmart program, which Dominique says is a great benefit. Every day, he skates to the CSUSB platform where he rides sbX downtown to connect to Route 1 and get to campus.

“I’ve never been late to any of my classes,” he reveals. “I always plan ahead, so I typically have extra time to get to where I need to be. The biggest benefit I’ve received from riding is that transportation is not a strain on my wallet. It’s a big ease, especially as a student.”

Recently, sbX service expanded when Saturday service launched in January 2019. Having fast and frequent transportation on Saturdays has been a major advantage for Dominique, who lives near CSUSB and works at the Inland Center mall – both popular destinations along the sbX Green Line.

“sbX Saturday service has probably been the biggest leg up,” he says. “There is only a slight schedule change on weekends, but other than that, it’s a straight shot to work. It’s been huge, especially when it comes down to last-minute shift pick-ups. Before, I had to decline shifts on Saturdays, but now I can cover them and get to work quickly on sbX.”

While in school, Dominique has discovered his interest in talking with people and building relationships. He looks forward to transferring to Cal State University San Bernardino to get a bachelor’s degree in public relations and doing what he loves to do for a living – connecting with others.

In the meantime, he will continue to pursue his newfound hobby – photography – and riding the bus to class every day. “If I didn’t have the bus right now, I probably wouldn’t be able to go school,” he says. “I really appreciate Omnitrans. Without the reliable transportation, school would definitely be a bigger challenge.”

Employee of the Quarter Vickie Chesney

For Maintenance Shift Supervisor Victoria Chesney (known to co-workers as Vickie) accomplishing tasks successfully is simply “all in a day’s work,” which is why she was surprised to learn that she was Omnitrans’ Employee of the Quarter.

“I did not see that one coming at all,” reveals Vickie. “I’m very grateful and humbled. I’m just here doing my job, doing what I get paid to do.”

Vickie, 19-year member of the Omnitrans family, began her career as a Utility Service Worker, then climbed the ranks to Mechanic Helper, Mechanic, and presently Shift Supervisor. Throughout her various roles, her objective has remained consistent, which is to make pull out (to have available the number of vehicles needed to execute service operations) and have all buses in the yard, with no mechanical difficulties.

“I appreciate our dispatchers, but if I don’t hear from them, that’s a good thing for us,” she jokingly says. However, Vickie’s job doesn’t start and end in the mechanic shop. She is a dedicated asset to Omnitrans who volunteers countless hours, many outside of her normal work duties, to serve on several internal and national committees to advance the agency and industry, including:

  • Omnitrans Bus Roadeo Committee, VIP Chairperson
  • American Public Transportation Association (APTA) International Bus Roadeo Committee
  • Southern California Regional Roadeo, Maintenance Chairperson

“Idle hands are the devil’s hands,” she laughs. Vickie’s leadership on these committees helps ensure each Roadeo event is a well-received success that positions Omnitrans in a favorable light to employees and peer agencies involved.

The Roadeo competition, in which bus drivers and mechanics put their skills and knowledge to the test, is near and dear to Vickie. “When I was a mechanic, I competed in the local Roadeo and we won first place, so we got to compete at the regional and the national Roadeo,” she recalls. “Once I was promoted to supervisor, there was an opportunity to serve on the committee. Our director was kind enough to let me participate and I’ve been involved since.”

A benefit of Vickie’s involvement is the network she has built within the transit industry, which adds value to Omnitrans. “One of the advantages of serving at the national level is that you get to see what other agencies are doing,” she shares.

“You see the commonalities, and because this industry is non-competitive, other agencies are more than willing to share their best practices, successes, and failures with you. It’s a collaborative environment that helps us all succeed to better serve our community at the end of the day.”

From left to right: Maintenance Manager Omar Bryant, Board of Directors Vice Chair David Avila, Maintenance Shift Supervisor Victoria Chesney, CEO/General Manager Scott Graham, and Deputy General Manager Erin Rogers.

Additionally, last quarter, Vickie was chosen to serve and represent Omnitrans as a subject matter expert for the National Institute for Automotive Service Excellence (ASE). ASE is a professional certification group for mechanics and shops within the automotive repair and service industry in the United States and in parts of Canada.

“We have a specialty group within the transit community for all aspects of bus repair,” she explains. “There are eight ASE tests total under the transit bus series, covering every facet of the bus from compressed natural gas engines, brakes, to heating ventilation and air conditioning. We come together at workshops and contribute questions to the test that all mechanics in the country must pass for certification.”

Additionally, Vickie has served as chairperson of the Omnitrans Vehicle Improvement Partnership Committee, an internal committee in which she takes coach operator feedback, from their viewpoint, and implements it on the maintenance side to enhance bus operation and safety of our drivers and passengers alike.

Last quarter, Vickie also collaborated with the Procurement department to develop a paint and body supply contract. “We’ve been working with procurement to get vendors in place to supply our paint and body shop materials,” she says. “By securing vendors under contract, instead of issuing general purchase orders on an as-needed basis, we have more fixed control on receiving supplies in a timely manner, and Omnitrans saves on the cost of materials.”

Vickie’s commitment, accomplishments, and collaborative nature have all led her to this recognition. In typically humble fashion, she states, “I would like to recognize my crew that I work with daily. These are the guys who have their hands on everything and work on the buses, so any success in our department is because of the guys on the floor.”

As for what lies ahead, Vickie looks forward to growing with Omnitrans. At this time, she is working toward a bachelor’s degree, is a member of Omnitrans’ Leadership Development Academy Manager’s track and will be applying for promotional opportunities should they arise.

“I’m very thankful to work in an organization that fosters an environment where we can pursue different opportunities,” she says. “There’s an altruistic component to what we do as a public service. We’re fortunate to be in a position where we help people get to where they need to go, a lot of whom would otherwise not have transportation.”

Employee of the Quarter Nicole Ramos

In a career built on public service, Marketing Manager Nicole Ramos understands and prioritizes our community’s needs, which is why the Board of Directors has recognized her as Omnitrans Employee of the Quarter.

Throughout Nicole’s 18-year career with Omnitrans, our rider’s needs for information and the way that it is delivered and consumed has evolved tremendously, most recently with the advent of social media and smartphones.

Last quarter, Nicole spearheaded a project that closed a gap in our customer communications: the lack of timely rider alert notifications in case of irregular bus detouring while in service. Working with her team and inter-departmentally with Planning, I.T., and Operations, a solution to the age-old problem was reached, at last.

“The rider alerts project had been in the works in some capacity for about three years,” recalls Nicole. “There were a few things we tried, however, there was no effective flow of information that stuck. We had many meetings with Operations and I.T. but could never come up with something that was realistic for everybody that didn’t require a lot more work.”

Determined not to let this task fall by the wayside, Nicole reached out to her network of transit agencies for potential solutions. While at a roundtable discussion with other mid-sized agencies the 2018 American Public Transportation Association (APTA) Marketing & Communications Workshop, Nicole posed the question and peer agencies shared success stories of similar rider alert notification systems.

Nicole then determined that publishing alerts to a Twitter account using pre-made alert templates would be the most viable solution for all involved and absolve the agency of additional costs. During this time, the transit operations software used by our Dispatch team in Operations was updated to a new version that allowed detours logged internally to be published to a public-facing Twitter feed. The timing could not have been more perfect to explore this idea.

“The impending software update would allow dispatchers to create notifications almost automatically using the data entered to populate a template published on Twitter. All they had to do was hit a couple of extra buttons in their process. Because of its ease, we got the buy in from dispatch, which was key,” says Nicole.

“Marketing Specialist Jose Hernandez played an integral role in this project. After waiting on necessary system upgrades and fine tuning our alert templates with help from the Planning team to make this as seamless as possible, we were able to begin testing before going live. We certainly appreciate Operations department leadership and Dispatch Supervisor Christina Gaeta for adopting this and pushing the implementation forward.”

It took many months of problem-solving and work behind the scenes, but the rider alerts notification system is now up and running with a Twitter feed that lives embedded on our Alerts webpage. “Although small, this is an important step that brings us back to what we are supposed to be doing as an agency, which is better serving the customer,” says Nicole.

Nicole was one of several women working at Omnitrans to participate in this year’s Classroom to Career Day. During the first portion of the event, local middle school students learned about the transit industry and potential career paths as they toured the San Bernardino Transit Center facility.

Additionally, Nicole played a major role in last fall’s American Bus Benchmarking Group (ABBG) Annual Meeting, during which Omnitrans hosted over 60 peers from the transit industry. Aside from overseeing hotel venue logistics, event photography, and attendee communications, Nicole also leveraged her existing community partnership with the Auto Club Speedway to lower costs associated with hosting an evening social networking mixer for attendees.

“Nicole contributed in many ways to ensure a successful meeting that projected a positive image of Omnitrans to peer agencies,” says Director of Marketing Wendy Williams. “The work Nicole put in exceeded her core responsibilities and required many extra hours outside of her regular schedule.”

As a recent graduate of the Leadership Development Academy, Nicole looks forward to the future, but reflects fondly on her years at Omnitrans.

“It’s been a great experience,” she says. “I get to do what I enjoy doing, but in a way that benefits the community at large. There’s stability and flexibility. Although sometimes you put in many extra hours, you are also encouraged and allowed time to have work-life balance. A lot of people who work here have done so for a long time, and that says something about the agency.”

“I appreciate working with and being able to lead a hard-working and creative team, and hopefully positively impact them as they move through their own careers.”

Employee of the Year Omar Bryant

Effective team leaders go beneath the surface of extensive job knowledge or industry expertise and tap into their innate ability to inspire and motivate, even under unexpected circumstances. This is a special quality that Maintenance Manager Omar Bryant has, helping him earn the title of Omnitrans Employee of the Year for 2018.

“I feel humbled and honored to receive this award,” says Omar. “I just do my best to support my boss and my staff, so the recognition was a bit of a surprise. For those of us in maintenance, the goal is to make pull-out of buses to meet the community’s transit needs every day. There are people out there who rely on us, so that’s what our focus is all about. Some days it’s not so easy, but we all work together as a team to achieve that.”

As the manager overseeing our East Valley maintenance shop of six supervisors and 50 employees, including mechanics and utility service workers, Omar is directly responsible for the reliability and cleanliness of our bus fleet of over 200 buses. It is a large task that requires him to not simply be knowledgeable about every moving part of a 40-foot bus, but also to effectively lead people in a department that works around the clock.

From left to right: Deputy General Manager Erin Rogers, Board of Directors Vice Chair David Avila, Maintenance Manager Omar Bryant, CEO/General Manager Scott Graham, and Director of Maintenance Connie Raya.

In October of 2017, after a sudden tragedy left the Maintenance department without a director, Omar was asked to step in and take over in the interim. He seamlessly assisted the General Manager and Deputy General Manager to keep the department operating smoothly and working toward agency goals and objectives.

“It was a challenging time for Omar and the rest of the department. However, he showed tremendous leadership and was able to keep the team motivated,” says current Director of Maintenance Connie Raya. “He is a great natural leader with a can-do spirit, who stepped up and displayed his loyalty to his team and agency during a difficult time.”

Department operations had to carry on amid these circumstances. One of the agency’s 2018 strategic initiatives called for repower of 63 buses. By repowering our existing compressed natural gas (CNG) buses with near-zero emission engines, Omnitrans has the ability to delay the mandated purchase of electric buses to further strategize purchasing and infrastructure needs before beginning to electrify our fleet.

Omar was responsible for overseeing the repower project – from writing purchasing scopes to order the engines, swapping out transmissions, and finally, installing the new near-zero engines on buses. The transition from one fuel technology to another is not something new for Omar, who started his career with Omnitrans as a Utility Service Worker before promoting upward to his current position. Throughout the years, bus fuel has shifted from diesel, to CNG, bringing us to the present – the early stages of electric battery buses.

“Learning the new technologies has been a positive experience. Although transitioning from a new technology to another has its pains, it’s what we need to do. Our air quality is better than it used to be in the past, so despite the costs and the growing pains, it’s a good thing to do,” he says.

Omar is also one of few employees hand-chosen to participate in the inaugural Manager’s track of the Leadership Development Academy, which develops future leaders as part of Omnitrans’ succession planning efforts. Omar has spent the past year working with his peers and our leadership program consultants to sharpen his managerial skills and broaden his understanding of the organization, preparing him for future upward mobility.

This Employee of the Year recognition has been years in the making. When Omar began his career journey as a 20-year-old recently out of mechanic school, his ambitions lied in working with earth-moving equipment. Nearly 28 years later, he remains committed to Omnitrans and connecting our community.

“When I started, I thought I’d be a mechanic for the rest of my career. I never foresaw that I would be in a leadership position, but the opportunities came, and I went for them. That is what is so great about working at Omnitrans. If you are willing to put in the work, you are trained and supported to grow in your career.”

Omnitrans is proud to commend Omar on an exceptional job well done and earning the Employee of the Year award. We appreciate his extraordinary commitment to the agency and to ensuring that our community has clean, reliable, and safe transportation to connect them from point A to point B.

Stay cool while riding Omnitrans this summer

If you’ve spent some time in the Inland Empire, you know that the heat can be pretty unforgiving this time of year. This July is no exception, with the first heat wave of the summer about to hit, pushing temperatures into the triple digits.

It’s important to take precautionary measures in this type of weather, especially while riding public transit. Below are some helpful tips to keep in mind as you ride Omnitrans this summer:

  • Stay hydrated – Walking to the bus stop, or even waiting at the bus stop, when it is blistering hot can dehydrate you. Be sure to drink plenty of water before you travel, and carry a water bottle with you. If connecting at the San Bernardino Transit Center, the lobby provides water refilling stations. Contrary to popular belief, iced teas or iced coffee beverages dehydrate you. Water is your best best!
  • Avoid prolonged sun exposure – Shade is your friend! Direct contact with the sun will not only overheat you, it can also cause painful sunburns or heat-related illnesses. Wait for the bus under the shelter if possible, and if not, create your own shade by wearing a hat, visor, or carrying an umbrella to shield you from the rays. Applying a protective coat of sunscreen to your skin will also help you avoid sun damage.
  • Dress lightly – In more than one sense of the word, dress lightly. Light colors help block the sun’s radiation, whereas darker clothing absorbs the heat. Lightweight fabrics are also the best option when it’s scorching hot over non-breathable synthetic fabrics, so opt for comfort over style.

Additionally, take advantage of NexTrip for real-time bus arrival information or plan your trip ahead of time with our Trip Planner to reduce your wait time at the bus stop. Below are local cooling centers in the inland region that welcome you to cool down.

Bloomington
Bloomington Branch Library
Served by Route 29

Chino
Chino Senior Center
Served by Routes 81, 85, 88

Chino Hills
James S. Thalman Chino Hills Branch Library
Served by Routes 88, 365

Colton
Hutton Community Center
Served by Route 1

Luque Center
Served by Route 19

Fontana
Don Day Neighborhood Center
Served by Route 82

Heritage Neighborhood Center
Served by Route 67

Jessie Turner Health and Fitness Center
Served by Route 82

Fontana Lewis Library and Technology Center
Served by Route 14, 67, 82

Grand Terrace
Grand Terrace Branch Library
Served by Route 325

Highland
Highland Sam J. Racadio Library
Served by Route 15

Highland Senior Center
Served by Routes 3, 5

Loma Linda
Loma Linda Senior Center
Served by Route 19

Mentone
Mentone Senior Center and Library
Served by Route 8

Montclair
Montclair Senior Center
Served by Route 85

Ontario
Ontario Senior Center
Served by Route 61, 86

Westwind Community Center
Served by Route 81

Ovitt Family Community Library
Served by Route 61, 86

Redlands
Joslyn Senior Center
Served by Route 19

Redlands Community Center
Served by Route 8, 15

Rialto
Carter Branch Library
Served by Route 22

San Bernardino
Ruben Campos Community Center
Served by Route 14

Rudy C. Hernandez Community Center
Served by Routes 1, 7, 15

Norman F. Feldheym Central Library
Served by Route 2

Howard M Rowe Branch Library
Served by Route 7

Paul Villasenor Branch Library
Served by Routes 3, 14

Fifth Street Senior Center
Served by Route 14

Upland
Upland Public Library
Served by Route 83, 85

Yucaipa
Yucaipa Community Center
Served by Route 310

San Bernardino Transit Center unites sbX BRT and Metrolink extension

Metrolink Extension and New Transit Center will enhance the connections between Inland Empire transportation systems 

The Metrolink passenger rail extension and the Omnitrans sbX rapid transit service provide new public transit options to Inland Empire residents.

SAN BERNARDINO, CA  – Changing the way people travel throughout the Inland Empire is the goal of two projects that started construction on Tuesday, February 25, following a groundbreaking ceremony in downtown San Bernardino.

The first project is the Downtown San Bernardino Passenger Rail Project (DTSBPRP), which will extend the Metrolink line from the historic Santa Fe Depot one mile east, where it will join with the second project,  the future San Bernardino Transit Center, to be constructed at Rialto Avenue and “E” Street in the city.

These two projects represent a partnership between the Federal Transit Administration, San Bernardino Associated Governments (SANBAG), Omnitrans, Metrolink, and the City of San Bernardino.   Speakers at the groundbreaking included Leslie Rogers, Regional Administrator for the Federal Transit Administration, California Transportation Commissioner Joe Tavaglione, SANBAG President Bill Jahn, County Supervisor James Ramos, Omnitrans Chairman Alan Wapner, and Patrick Morris, who is both Metrolink Chairman and City of San Bernardino Mayor.

View more photos from the groundbreaking ceremony on Flickr.

Mayor Patrick Morris welcomed the crowd by stating,  “This marks the culmination of many years of work to bring these transformative projects to construction.  These two projects are examples of how creating intermodal connections between commuter rail, bus rapid transit, and local and regional bus service can provide enhanced benefits to current transit uses and make these travel modes more attractive to future riders in the region.”

Officials at the groundbreaking of the San Bernardino Transit Center

Officials pose with a punch card at the groundbreaking of the San Bernardino Downtown Passenger Rail Project and the San Bernardino Transit Center

Some major changes will occur at the historic Santa Fe Depot, currently the end of the line for the Metrolink commuter train service.  “Modifications at the Depot will create a beautiful grand entrance on the south side of the Depot and a new rail boarding area on the north side of the building,” explained Mayor Morris.  “A tall pedestrian bridge over the tracks will provide safe access for passengers boarding the trains going in either direction. The DTSBPRP will feature the addition of double tracks from the Santa Fe Depot  to the new Transit Center, along with roadway improvements.”

The Transit Center will be a multi-modal transportation hub where  13 local Omnitrans bus routes, the new sbX Bus Rapid Transit service, Victor Valley Transit Authority (buses from the high desert), Mountain Area Rapid Transit Authority (MARTA) bus service, and Metrolink trains will all meet when the projects are completed.  The public can transfer from one mode of transportation to another at this hub and go in various directions.  Commuter rail service will eventually be extended nine miles further to the east via the future Redlands Passenger Rail Project. That project is still going through environmental studies.

“This is a great project, which will offer greater convenience and connectivity for the community,” stated Omnitrans Chairman of the Board Alan Wapner.  The Transit Center project represents more than a decade of visioning partnership between Omnitrans and SANBAG.

Members of the San Bernardino Chamber of Commerce

Members of the San Bernardino Chamber of Commerce are all smiles at the groundbreaking event.

The Transit Center will include a 7,500 sq. ft. building, 22 bus bays, customer service and pass sales office, security, restrooms, seating,  and shelter.  These amenities have not been available to transit customers in the past at one location.

“Combined costs for the two projects total $128 million, with funds derived from federal  sources ($37 million), state sources ($26.9 million), and local sources ($64.7 million),” stated SANBAG President Bill Jahn.  “Of the local funds, $27 million came from Measure I, the ½ cent sales tax approved by San Bernardino County voters for transportation improvements.”

The Transit Center is expected to be completed in Early 2015, while the Metrolink extension and Santa Fe Depot modifications should be completed by Summer 2016.

To follow the progress on these projects, please refer to the websites of SANBAG or Omnitrans:  www.sanbag.ca.gov   or   www.omnitrans.org.

Jane Dreher, Public Information Officer
San Bernardino Associated Governments (SANBAG)
jdreher@sanbag.ca.gov 

Leslie Rogers of the FTA

Leslie Rogers of the Federal Transit Administration show his support for the groundbreaking ceremony of the future San Bernardino Transit Center.