Next Bus, the provider of Omnitrans’ NexTrip bus arrival prediction technology, is in the process of filming a video case study. Recently they paid a visit to the Omnitrans home office to learn more about the agency’s experience with with their service.
With NexTrip, riders can access real-time bus information via mobile web browser, desktop computer, SMS/text, or calling 1-800-9-OMNIBUS and selecting theNexTrip option. Online, customers can view buses and stops on a route map with real-time tracking. They even can sign up for automatic alerts, such as notification when the bus is five minutes away.
Omnitrans Marketing Director Wendy Williams talked about the agency’s launch of NexTrip in January 2013 and how it quickly grew to become an indispensable information resource for passengers.
“We had tremendous positive feedback from our riders almost immediately,” said Williams. “By the second year, we had begun installing NexTrip information signs at all of our stops, which included a QR code that could be scanned with a smart device to get real time bus arrival information. Today, NexTrip is accessed more than 177,000 times a month and continues to grow.”
Omnitrans rider and V-Trans Travel Trainer Marcus Garcia was also interviewed for the Next Bus video. Garcia was part of a small test group that gave initial feedback on NexTrip and has been a strong advocate ever since.
“My Omnitrans bus travel goes much faster with NexTrip,” he explains. “Because I spend less time waiting around at the stop, I can do more of what I do in the community.”
Have you tried out Nextrip on your bus commute? Download the Omnitrans app from Google Play or the Apple Store for NextTrip information, Rider Alerts, news, special offers and more.
– Juno Kughler Carlson