As Omnitrans CEO Milo Victoria points out, transit is not about buses. It’s about people. “Omnitrans provides a great service to the community. It’s not just about transferring people from point A to point B. We consider our passengers to be part of our family, and families take care of each other.”
This is why every Omnitrans coach operator receives extensive training, not only in customer service and the safe operation of our coaches, but in multiple emergency scenarios as well. They learn to deal with a wide variety of crisis situations from careless car drivers to terrorist attacks. The goal is to be prepared for anything.
Over the past year Omnitrans coach operators have helped with the identification and safe return of elderly people suffering from Alzheimer’s. They have acted to save lives of those suffering from heart attacks or diabetic seizures. They have offered assistance to women who appeared to be victims of abuse. They have even come to the aid of small children who were lost or abandoned.
Yesterday, one coach operator had the opportunity to put his emergency skills into action when an officer-involved shooting took place near Hospitality in San Bernardino. See the full story in the San Bernardino Sun. He was driving his bus when he heard the sound of gunfire and his rearview mirror suddenly shattered. This 18 year fleet veteran acted quickly, calmly pulling the bus out of danger, speaking with police on the scene and notifying dispatch.
“I was scared at first,” he said frankly. “But then my training kicked in and I knew exactly what to do. My first priority was the safety of my passengers.”
“This is the whole purpose of our training program,” says Omnitrans training supervisor Don Frazier. “Because our coach operators are so well prepared, their reaction becomes almost instinctive. Ray Lopez, our director of Safety and Security, and his team Brenda Rosas and Mark Crosby do a really remarkable job with annual emergency training. The coach operators are given the skills to handle even the most unexpected situation and are confident in the immediate support and backup they will receive from dispatch and our field supervisors. Being a coach operator is not just about driving a bus. It’s about helping people and coping with the unexpected curves life throws at us every day.”
- Juno Kughler Carlson
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