Tag Archives: omnitrans customer

Omnitrans still a great solution for life-long rider

Every day, we cross paths with hundreds of people as we transport them around the San Bernardino Valley. We have the opportunity to connect with our riders in a unique and rewarding way, making us part of each other’s daily lives. Sometimes, we even get to watch our riders grow up right before our eyes!

Such is the case with Brandy, a college student who has been riding Omnitrans since she was just a youngster.

“I’ve been riding Omnitrans pretty much my entire life,” she tells us while waiting for her bus at the San Bernardino Transit Center. “When I was in the sixth grade, my mom started taking me on the bus with my twin sister. We ran errands, went out on weekends and rode to church on Sundays. From there on, I started taking the bus. It’s been part of my life since then.”

Though she’s now an adult, Brandy continues to navigate through life with the help of her old friends at Omnitrans. “I moved to Redlands, went to high school, and had a daughter. [Omnitrans] has been my method of transportation through all these stages in my life.”

Brandy is currently a college student working toward her career goal of becoming a medical assistant. She will complete her program in about three months. Even though Brandy and her fiancé share a car, she prefers to avoid car trouble by riding the Freeway Express Route 215 to Riverside every day that she has to attend class.

While Brandy plans to drive a car in the future, she will always be thankful to Omnitrans. “It provides me transportation for now while I am in school. It makes everyday tasks easier, such as going to the grocery store. Not only that, but on the weekends I am able to ride with my daughter to my fiancé’s house to swim in the pool or barbeque,” she tells us.

“I’m so used to riding the bus by now. It gets me where I need to be safely, and the drivers are very courteous. They’ve known me since middle school, so they’ve seen me grow up and become a mom,” she smiles.

Passengers like Brandy rely on Omnitrans to get to work, school, and other key destinations. We hope you enjoy her story – we’re interested in yours too! E-mail onlinemktg@omnitrans.org to share your story and we may feature you in a future rider profile.

Commuting with a Smile

When asked how often she rides Omnitrans, Katrina W. smiles. “I ride every day I go to work, so, that’s at least five days a week,” she enthuses.

The San Bernardino native commutes from the northern end of the city to her job in Redlands via Routes 7 and 8. “I like the bus drivers, and the convenience,” she tells us. “It’s a nice ride.”

She considers herself lucky to have a job in which she can make sure that her work schedule aligns with Omnitrans’ bus schedules, making transportation an uncomplicated task. On the rare occasion that she has to work late, she catches a ride home with a friend.

Katrina, who does not currently have a car, proudly uses public transit as her means of transportation because of the sense of independence it brings. “I don’t have to depend or wait for somebody else [to pick me up]. I know what time the scheduled bus is going to run by my house if I have to go to the store, doctor, whatever,” she tells us.

While some may be apprehensive about riding, Katrina doesn’t understand why some people are hesitant to use transit. “Some people are scared of riding the bus, or think they’re too good for it, but I always feel safe,” she says. “The bus is very reliable!”

We’re glad that Omnitrans helps people like Katrina by providing a safe, dependable, and enjoyable method to get around town. “No negatives about riding the bus,” says Katrina before departing from the San Bernardino Transit Center. “I enjoy it!”

Do you have a great Omnitrans or sbX story to tell? We are always looking for new riders to highlight in our blog. Let us know!