Tag Archives: omnitrans news

Rate your Omnitrans experience for a chance to win!

Your feedback is crucial to our growth as an agency. Last year, your feedback on our Customer Satisfaction Survey garnered us an 87.5% overall customer satisfaction score – our highest rating in 5 years! This year, you can let us know we are doing for another chance to win one of our exciting prizes.

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (ENGLISH) 

Haga clic aquí para completar la encuesta (SPANISH)

Take the survey anytime starting today through the end of the day on Sunday, May 6, 2018 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Omnitrans Employee of the Year 2017

Employee of the Quarter John Steffon (left) is presented with his award by CEO/General Manager P. Scott Graham (right) and Board of Directors Chair Ron Dailey (center) at February’s board meeting.

As he prepares for retirement in just a few months, East Valley Transportation Manager John Steffon is definitely going out on a high note as Omnitrans recognizes him as the Employee of the Year for 2017!

Throughout the last year, John played a crucial role in keeping Omnitrans operations flowing smoothly during a time when numerous management positions were vacant in his department. John postponed his retirement as he took on duties of the West Valley Transportation Manager, East Valley Assistant Transportation Manager, and Dispatch Supervisor in addition to his own.

During this time, the operations department was able to increase our part-time driver roster to ensure that bus service needs were met for our community and to prevent our current coach operators from working overtime on their days off. John was instrumental to these efforts and the successful onboarding of new drivers as he managed many of the day-to-day functions of the department.

“Time management was tough,” admits John. “Some of your own work has to take a backseat to what really needs to be done then and there. This was the biggest challenge – trying to keep everything up to date from attendance, to handling all ATM duties, making sure all dispatch supervisor duties were being handled, and covering at West Valley if we needed to handle any disciplinary issues.”

Although John looks forward to retiring soon, he remains fully committed to our mission of connecting our community while he is still here. “It’s coming to an end and it’ll be time to move on in a few months. Omnitrans has been very good to me, and I come here every day with a smile on my face.”

Congratulations, John! Your dedication to your employees and to our passengers is valued and appreciated.

Omnitrans and Women’s Transportation Seminar Host Classroom to Career Day

For many, the first thing that comes to mind when we think of the Girl Scouts will inevitably be “cookies!” However, Girl Scouts does so much more than that, and is laying the groundwork for young girls to develop the courage, confidence, and character to make the world a better place.

Omnitrans had the privilege to contribute to this mission, and partnered with the Girl Scouts of San Gorgonio, the Women’s Transportation Seminar of the Inland Empire (WTS-IE), San Bernardino County Transportation Authority, and Metrolink to host the Classroom to Career event for over 100 girls from throughout San Bernardino County on Tuesday, February 13, 2018 during National Engineers Week.

Omnitrans Marketing Specialist Janice Kuhn explains the importance of our transit center info kiosks to students.

“It is more important now than ever to expose younger girls to careers in STEM (Science, Technology, Education, and Math).  They are thirsty for knowledge about potential careers in transportation and other STEM fields.”  said Lisa Reece, Vice President, HDR and WTS-IE Chapter Advisor.

The day began at the downtown San Bernardino Transit Center where a few of the women of Omnitrans working in various roles ranging from finance and marketing, to route planning and scheduling, to bus maintenance, provided a tour of the facility to the students, which concluded with a Metrolink train ride from the transit center to the nearby Santa Fe Depot.

Once at the depot, the girls learned about the importance of our transportation network and its history by touring the Rail Museum. The group participated in hands-on activities that stimulated their minds to envision what the future of transportation may look like.

Students work on one of their STEM activities, designing their own roads using various materials.

Professional women from various facets of the transportation industry shared their job functions and career paths, inspiring the girls to think about a career that they may also choose to pursue in the future.

“Omnitrans is committed to being a positive and impactful part of the community,” said Omnitrans Marketing Manager Nicole Ramos. “It was great to partner with like organizations to meet the professionals of tomorrow and illustrate the opportunities transit careers offer.”

For photos of the event, click here to view album.

Omnitrans Ridership Gains in January Reverse Trend

Omnitrans posted its first system-wide ridership gain in over three years when passenger boardings in January 2018 were 1.7% higher than January 2017. Growth was led by increased use of freeway express routes, up 14.2%, and the sbX bus rapid transit line, up 4.5%.

In all, 22 of Omnitrans’ 35 bus routes carried more passengers than a year ago. Bus routes operating in the western San Bernardino Valley posted gains which averaged 6.2%.

“We are pleased that Omnitrans’ efforts to attract new riders with express service, streamlined routes, improved regional connections, and mobile fares are beginning to pay off,” said Omnitrans Board Chair and Loma Linda Council Member Ron Dailey.  “We hope the trend continues.”

In the past year, Omnitrans has added one new freeway express route, implemented 15-minute service to passenger terminals at Ontario International Airport, expanded operating hours on sbX and implemented a mobile fare payment option.  In December, the Metrolink extension to serve the downtown San Bernardino Transit Center improved regional multi-modal connectivity. The transit hub serves over 5,000 passengers a day making connections on bus routes operated by Omnitrans, Victor Valley Transit Authority, Mountain Transit, Pass Transit, and Riverside Transit Agency.

Omnitrans freeway express routes include Route 215 connecting San Bernardino and Riverside via the 215 and 91 Freeways, Route 290, operating on the 10 Freeway with stops in San Bernardino, Colton, Ontario and Montclair, and Route 208 which connects Yucaipa, Redlands and San Bernardino via the 10 Freeway.  Two additional round trips will be added to Route 208 in May.

The sbX bus rapid transit line now transports over 63,000 riders per month on average compared to under 42,000 monthly in the first year, 2014.  Due to customer demand, Omnitrans expanded sbX service hours last September to operate from 5am to 11pm on weekdays.

Omnitrans total ridership in calendar year 2017 was 11,436,432, a decrease of 5% from 2016.  January 2018 was the first positive month, as compared to the same month in the prior year, since June 2014. “It’s great to start off 2018 with positive numbers, reversing a three year trend experienced by Omnitrans and other transit agencies in our region and the nation,” explained spokesperson Wendy Williams.

Omnitrans route and schedule information is available at 1 (800) 966-6428 or www.omnitrans.org.

Meet the new Omnitrans interns!

Omnitrans is proud to introduce our three new interns! As these young professionals work toward their career goals, we are proud to be providing them with an enriching experience that will give them job skills that only can be obtained outside the classroom, and prepare them for the “real world.”

“Bringing new interns to Omnitrans makes them aware of how an organization works. They are able to obtain knowledge, skills, and abilities to bring added value to the table,” says Director of Human Resource Marjorie Ewing. “By providing this opportunity, we are giving students a paid internship, exposure, and the experience they need in seeking out their career goals.”

Get to know our interns:

Laura B., Emergency Preparedness Intern

Laura B., Colton, California
Emergency Preparedness Intern
Biology major (emphasis in Biotechnology) at Brigham Young University, Idaho

So far, what do you enjoy most about working at Omnitrans?
What I enjoy the most about working at Omnitrans is the many learning opportunities I experience as I tackle new projects. Each project has been different than the previous one which challenges me and keeps things very interesting.

What are your career goals?
My careers goals are to continue my education and obtain a master’s degree and doctorate degree in the field of nursing. I hope to achieve a Doctor of Nursing Practice degree in order to work in roles of clinical practice-oriented leadership, managerial, or executive level positions.

How has your internship helped you get closer to achieving those career goals?
The Safety and Security team has taught me the importance of communicating and writing effectively by giving me the chance to formulate procedures, presentations, and processes. I am improving upon my time management skills by setting my own pace for timely completion of my projects. Not only am I brushing up on those skill sets, but am also gaining a lot of knowledge regarding emergency preparedness which will be very useful in my career as a nurse should I be called upon to assist when or if disaster strikes.

Hector E., Human Resources Intern

Hector E., Highland, California
Human Resources Intern
Business Administration major (emphasis in Human Resource Management) at California Polytechnic State University, Pomona

So far, what do you enjoy most about working at Omnitrans?
I enjoy how welcoming and helpful everyone has been. Everyone works well together as a team. Overall, I believe that Omnitrans is an amazing company to work for.

What are your career goals?
I plan on becoming a compensation analyst and eventually move up as a compensation manager. I plan on earning my Certified Compensation Professional Certification (CCP) and attending graduate school to obtain my Master of Business Administration degree with a specialization in Human Resource Management.

How has your internship helped you get closer to achieving those career goals?
My internship is helping me have a better understanding of all the different functions in HR. I am able to utilize what I have learned in class and apply it towards my daily duties. In addition, Omnitrans has provided a solid foundation of learning that will allow me to grow in my career.

Myles G., Rail Operations Intern

Myles G., Hesperia, California
Rail Operations Intern
Master of Science in Transportation Management at San Jose State University

So far, what do you enjoy most about working at Omnitrans?
I enjoy working with Director of Rail Operations Trischelle and Compliance Officer Loretta as they mentor and take me under their wing to not only show me the procedures and operations of rail, but also how to build a great railroad from the ground up which is what we are doing in preparation for the Arrow launch.

What are your career goals?
My career goals are to further myself in the rail industry, whether it be in the public transit sector or working with freight rail. This is an excellent starting point to broaden my knowledge and get familiar with all elements of the transportation industry, specifically in rail.

How has your internship helped you get closer to achieving those career goals?
My internship has helped me get closer to my career goals first and foremost by getting my foot in the industry and giving me opportunities to network heavily with other transportation and railroad professionals.

For current internship opportunities at Omnitrans, and other jobs available, please visit Omnitrans.org!

RTA CommuterLink Route 200 Now Connecting at the San Bernardino Transit Center

Daydreaming of a churro, a soft-serve ice cream cone on the Disney California Adventure pier, or a ride on Splash Mountain but traffic plus parking fees are turning you off? We have great news. Starting today, you can ride the bus from the San Bernardino Transit Center (SBTC) as far as “the happiest place on earth” thanks to our transit neighbors, Riverside Transit Agency (RTA)!

The new CommuterLink Route 200 connects the SBTC, Riverside, and the Disneyland Resort in Anaheim with express service approximately every 60 minutes on weekdays from 3:40 a.m.-11:15 p.m. On weekends, the route operates every 60-120 minutes from 6 a.m.-10:45 p.m. And best of all, bus fare for the service is only $3 each way!

Stops along the way to popular destinations include: San Bernardino Transit Center, downtown Riverside, Riverside-Downtown Metrolink Station, Galleria at Tyler, La Sierra Metrolink Station, Village at Orange, Katella/State College (near Angel Stadium and Honda Center), Anaheim Convention Center and Disneyland.

Click to enlarge.

 

San Bernardino area residents can ride several local routes into the San Bernardino Transit Center, including sbX rapid transit, and connect to RTA’s CommuterLink Route 200. To view all Omnitrans routes connecting at the SBTC, click here.

CommuterLink regular day passes are sold at the SBTC for $7 and are good on all RTA bses. Senior/disabled day passes are sold on board th ebus for $5. For more information on RTA and the CommuterLink Route 200, please visit RiversideTransit.com.

Guide to January 2018 Service Changes

New year, new service enhancements! Effective January 2, 2018, several Omnitrans bus routes will undergo run-time adjustments for improved efficiency and transfer connections. These changes, along with new transit partnerships, will make transportation more convenient for the San Bernardino Valley.

As of this week, Metrolink now serves the San Bernardino Transit Center, providing more transportation options and allowing quicker access for Omnitrans riders heading to Los Angeles and Orange County via passenger rail. Omnitrans riders are now able to connect to Metrolink at the SBTC, and hop on the San Bernardino Line to Downtown Los Angeles, or the Inland Empire-Orange County Line and head as far south as Oceanside.

Additionally, a new Riverside Transit Agency (RTA) route will begin to serve the San Bernardino Transit Center on January 14, 2018. The route, Commuter Link Express Route 200, connects passengers from Downtown San Bernardino to Riverside and Anaheim with limited stops along the way. Popular destinations on this route include: the Riverside Galleria, Disneyland Resort, Anaheim Convention Center, and the Anaheim Regional Transportation Intermodal Center.

JANUARY SERVICE CHANGES
Routes: sbX Green Line, 5, 10, 67, 80, 81, 83, 85, 88, 208 and 215

Route 10: Run-time adjustments, all days.
Routes sbX, 5, 67, 80, 208 and 215: Run-time adjustments, weekdays.
Routes 81, 83, 85 and 88: Run-time adjustments, weekdays, with improved transfer times at the Chino Transit Center.

San Bernardino Transit Center bus bay assignments:

  • Freeway Express Routes 208, 215 and 290 have been moved to the south side of the transit center, near the Metrolink train platform.
  • Pass Transit is now on the east side of the transit center.
  • Route 15 Westbound is on the north side of the sun dial, next to Routes 4, 14 and 1 Northbound.

Click to enlarge.