Tag Archives: omnitrans news

Omnitrans buses not operating on Christmas Day 2018 or New Year’s Day 2019

The holidays are just around the corner! As you plan your travel this month, keep in mind that Omnitrans buses will not be in service on Christmas Day, Tuesday, December 25. Bus service will resume on Wednesday, December 26. Our administrative offices and customer service center will also be closed on Tuesday, December 25 in observance of the holiday.

The following week, buses will not be in service on Tuesday, January 1, 2018, New Year’s Day. Our administrative offices and customer service center will also be closed on this day. Bus service and office hours will resume on Wednesday, January 2.

Thank you for another wonderful ride this year. Omnitrans wishes you and your loved ones a joyous holiday season and a happy new year!

For all the latest info & news, plus real-time bus arrival times via NexTrip, download the official Omnitrans mobile app for FREE on the App Storeor Google Play!

Donate to the Spark of Love Toy Drive 2018

Help brighten the holidays for underserved youth throughout our local community by donating a toy to the 2018 Spark of Love Toy Drive on Friday, November 30, 2018!

Join Omnitrans, ABC7, and Southern California Firefighters for Stuff-A-Bus at Mathis Brothers Furniture, located at 4105 Inland Empire Blvd, Ontario, CA 91764, from 5 a.m.-6 p.m. Each year, community members and organizations stuff buses with new, unwrapped toy donations, each gift sure to put a smile on the face of a child in need in the Inland Empire.

Omnitrans staff and San Bernardino County firefighters load buses with toy donations. When the event ends, the buses transport all toys to a local warehouse, where they are distributed to kids and youth within our community. This will be Omnitrans’ 12th year  participating in the Stuff-A-Bus toy drive!

In 2017, over 10 buses were filled with toys as Spark of Love supporters donated generously and enjoyed music and food. Attendees also had the opportunity to meet their favorite ABC news reporters, take a close-up look at the ABC7 news-copter, City of Ontario firetrucks and SWAT vehicles, and even greet Santa Claus!

Click here for photos of Stuff-A-Bus 2017.

If you would like to donate to the toy drive, but are unable to attend Stuff-A-Bus, you still have the opportunity to give. Donations may be dropped off at Omnitrans headquarters in San Bernardino through Thursday, November 29th.

Because there tend to be fewer donations for teens, suggested donation items include watches, jewelry, cameras, sunglasses, earphones, cellphone cases, skateboards, basketballs, footballs, soccer balls, purses/bags, blow dryers, and flat irons.

Toy donations may also be dropped off at any local fire station in San Bernardino County, and money gifts toward the cause also may be made online. All money raised will go toward toy or sports equipment purchases for underserved children. Click here to donate online!

Omnitrans is located at 1700 W. Fifth Street San Bernardino, CA 92411. For office hours of operation to the public please click here.

Meet the Omnitrans summer interns!

In between pool sessions this summer, these four individuals can be found interning at Omnitrans! We are proud to provide these driven students with an enriching experience that will give them job skills that only can be obtained outside the classroom, setting them up for career success.

Get to know our interns:

Cynthia C., Rail Operations Intern

Cynthia C., Riverside, CA
Rail Operations Intern
Biochemistry major at University of Redlands

So far, what do you enjoy most about working at Omnitrans?
So far, I enjoy how willing to help everyone is. I feel like everyone around me genuinely wants me to succeed, learn, and help me move forward. There is a strong community here at Omnitrans.

What are your career goals?
I plan on staying involved with business administration throughout my career.

How has your internship helped you get closer to achieving those career goals?
This internship is exposing me to the administrative office and the working world on a professional level.

Gabby S., Marketing Communications Intern

Gabby S., Beaumont, CA
Marketing Communications Intern
Communications major with a concentration in Public Relations at California State University, San Bernardino

So far, what do you enjoy most about working at Omnitrans?
I enjoy working alongside the Marketing team: Nicole, Janice, and Jose. Their willingness to teach me new things everyday has made this experience very rewarding. Working at Ominitrans has helped me learn to network and overcome obstacles in the marketing field.

What are your career goals?
My goal is to start as an Event Marketing Specialist and work my way up to a Senior Marketing Manager. I also have plans to attend graduate school and obtain my Master’s Degree in Business Marketing after a few years of work experience.

How has your internship helped you get closer to achieving those career goals?
Interning at Omnitrans has allowed me to get my foot in the door for marketing and has allowed me to network with other organizations/businesses with confidence. This internship has helped me understand communication practices intertwined with marketing and how to properly execute an idea and make it come to life. Daily, I take on new tasks and get the most out of this experience with the quality events and materials being produced here at Omnitrans.

Kathryn L., Transit Planning Intern

Kathryn L., San Bernardino, CA
Transit Planning Intern
Geographic Information Systems (GIS) major at San Bernardino Valley College

So far, what do you enjoy most about working at Omnitrans?
I appreciate working alongside the dedicated professionals in the Planning department. Each of them have taught me something unique to their position and I enjoy learning from them.

What are your career goals?
My goal is to work in planning, specifically transit or city planning.

How has your internship helped you get closer to achieving those career goals?
This internship is allowing me to learn and grow in more ways than I expected. I’m finding new and creative ways to fine-tune my GIS skills with the transit planning tasks given to me which I know will prove beneficial in the future. Thank you, Omnitrans!

Kevin B., Rail Operations Intern

Kevin B., Claremont, CA
Rail Operations Intern
Master’s in Transportation Science at UC Irvine

How has your internship helped you get closer to achieving those career goals?
I enjoy being able to work in the field in which I hope to have a career someday. It’s great to be surrounded by people who share my passion and to absorb the knowledge they share. I’m glad to be able to work on a start-up railroad to see first-hand what goes into such a large project.

What are your career goals?
This fall I’ll be attending UC Irvine for their Transportation Science Master’s program and following that I plan to complete San Jose State’s Transportation Management Master’s program. I hope to have a career within a public transportation agency where I can work to enhance and expand public transit.

How has your internship helped you get closer to achieving those career goals?
My internship is a fantastic way to get my foot in the door in the transportation industry. It’s especially exciting to be working on the Arrow project and being able to see what it takes to start a railroad from scratch. This experience is invaluable to me.

To apply for open internship positions or full/part-time jobs, visit our Careers page.

Stay cool while riding Omnitrans this summer

If you’ve spent some time in the Inland Empire, you know that the heat can be pretty unforgiving this time of year. This July is no exception, with the first heat wave of the summer about to hit, pushing temperatures into the triple digits.

It’s important to take precautionary measures in this type of weather, especially while riding public transit. Below are some helpful tips to keep in mind as you ride Omnitrans this summer:

  • Stay hydrated – Walking to the bus stop, or even waiting at the bus stop, when it is blistering hot can dehydrate you. Be sure to drink plenty of water before you travel, and carry a water bottle with you. If connecting at the San Bernardino Transit Center, the lobby provides water refilling stations. Contrary to popular belief, iced teas or iced coffee beverages dehydrate you. Water is your best best!
  • Avoid prolonged sun exposure – Shade is your friend! Direct contact with the sun will not only overheat you, it can also cause painful sunburns or heat-related illnesses. Wait for the bus under the shelter if possible, and if not, create your own shade by wearing a hat, visor, or carrying an umbrella to shield you from the rays. Applying a protective coat of sunscreen to your skin will also help you avoid sun damage.
  • Dress lightly – In more than one sense of the word, dress lightly. Light colors help block the sun’s radiation, whereas darker clothing absorbs the heat. Lightweight fabrics are also the best option when it’s scorching hot over non-breathable synthetic fabrics, so opt for comfort over style.

Additionally, take advantage of NexTrip for real-time bus arrival information or plan your trip ahead of time with our Trip Planner to reduce your wait time at the bus stop. Below are local cooling centers in the inland region that welcome you to cool down.

Bloomington
Bloomington Branch Library
Served by Route 29

Chino
Chino Senior Center
Served by Routes 81, 85, 88

Chino Hills
James S. Thalman Chino Hills Branch Library
Served by Routes 88, 365

Colton
Hutton Community Center
Served by Route 1

Luque Center
Served by Route 19

Fontana
Don Day Neighborhood Center
Served by Route 82

Heritage Neighborhood Center
Served by Route 67

Jessie Turner Health and Fitness Center
Served by Route 82

Fontana Lewis Library and Technology Center
Served by Route 14, 67, 82

Grand Terrace
Grand Terrace Branch Library
Served by Route 325

Highland
Highland Sam J. Racadio Library
Served by Route 15

Highland Senior Center
Served by Routes 3, 5

Loma Linda
Loma Linda Senior Center
Served by Route 19

Mentone
Mentone Senior Center and Library
Served by Route 8

Montclair
Montclair Senior Center
Served by Route 85

Ontario
Ontario Senior Center
Served by Route 61, 86

Westwind Community Center
Served by Route 81

Ovitt Family Community Library
Served by Route 61, 86

Redlands
Joslyn Senior Center
Served by Route 19

Redlands Community Center
Served by Route 8, 15

Rialto
Carter Branch Library
Served by Route 22

San Bernardino
Ruben Campos Community Center
Served by Route 14

Rudy C. Hernandez Community Center
Served by Routes 1, 7, 15

Norman F. Feldheym Central Library
Served by Route 2

Howard M Rowe Branch Library
Served by Route 7

Paul Villasenor Branch Library
Served by Routes 3, 14

Fifth Street Senior Center
Served by Route 14

Upland
Upland Public Library
Served by Route 83, 85

Yucaipa
Yucaipa Community Center
Served by Route 310

Discounted $1 Summer Youth Fare Returns in June and July!

Getting around town will be a little cheaper for San Bernardino Valley youth this summer, thanks to a discounted fare on Omnitrans buses! Riders 18 and under will pay just $1 per trip June 1 through July 31, compared to the regular single-ride cash rate of $1.75.

Riders have a choice of paying cash on board or paying by phone using the Token Transit mobile app. To download the free app, customers can text TOKEN to 41411.

“Using the mobile app eliminates the need to carry cash or have exact change,” said Omnitrans spokesperson Wendy Williams.  “Riders can purchase by phone in advance, then save their passes in the app wallet until they are ready to board.”

The summer discount is good on all Omnitrans bus routes including 26 local routes, three freeway express routes, five OmniGo community shuttle routes and the sbX bus rapid transit line in San Bernardino and Loma Linda.

Students who appear to be close to age 19 should be prepared to show bus drivers proof of age or a high school ID card to prove they are eligible for the discount.

To help make your summer the best one yet, we’ve compiled a list of favorite summertime destinations! Click here to view our Summer Youth Fare guide to summertime fun.

Personalized routing assistance is available by phone at 1-800-9-OMNIBUS (800-966-6428) or online using our Trip Planner. Enjoy!

Rate your Omnitrans experience for a chance to win!

Your feedback is crucial to our growth as an agency. Last year, your feedback on our Customer Satisfaction Survey garnered us an 87.5% overall customer satisfaction score – our highest rating in 5 years! This year, you can let us know we are doing for another chance to win one of our exciting prizes.

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (ENGLISH) 

Haga clic aquí para completar la encuesta (SPANISH)

Take the survey anytime starting today through the end of the day on Sunday, May 6, 2018 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Omnitrans Employee of the Year 2017

Employee of the Quarter John Steffon (left) is presented with his award by CEO/General Manager P. Scott Graham (right) and Board of Directors Chair Ron Dailey (center) at February’s board meeting.

As he prepares for retirement in just a few months, East Valley Transportation Manager John Steffon is definitely going out on a high note as Omnitrans recognizes him as the Employee of the Year for 2017!

Throughout the last year, John played a crucial role in keeping Omnitrans operations flowing smoothly during a time when numerous management positions were vacant in his department. John postponed his retirement as he took on duties of the West Valley Transportation Manager, East Valley Assistant Transportation Manager, and Dispatch Supervisor in addition to his own.

During this time, the operations department was able to increase our part-time driver roster to ensure that bus service needs were met for our community and to prevent our current coach operators from working overtime on their days off. John was instrumental to these efforts and the successful onboarding of new drivers as he managed many of the day-to-day functions of the department.

“Time management was tough,” admits John. “Some of your own work has to take a backseat to what really needs to be done then and there. This was the biggest challenge – trying to keep everything up to date from attendance, to handling all ATM duties, making sure all dispatch supervisor duties were being handled, and covering at West Valley if we needed to handle any disciplinary issues.”

Although John looks forward to retiring soon, he remains fully committed to our mission of connecting our community while he is still here. “It’s coming to an end and it’ll be time to move on in a few months. Omnitrans has been very good to me, and I come here every day with a smile on my face.”

Congratulations, John! Your dedication to your employees and to our passengers is valued and appreciated.

Omnitrans and Women’s Transportation Seminar Host Classroom to Career Day

For many, the first thing that comes to mind when we think of the Girl Scouts will inevitably be “cookies!” However, Girl Scouts does so much more than that, and is laying the groundwork for young girls to develop the courage, confidence, and character to make the world a better place.

Omnitrans had the privilege to contribute to this mission, and partnered with the Girl Scouts of San Gorgonio, the Women’s Transportation Seminar of the Inland Empire (WTS-IE), San Bernardino County Transportation Authority, and Metrolink to host the Classroom to Career event for over 100 girls from throughout San Bernardino County on Tuesday, February 13, 2018 during National Engineers Week.

Omnitrans Marketing Specialist Janice Kuhn explains the importance of our transit center info kiosks to students.

“It is more important now than ever to expose younger girls to careers in STEM (Science, Technology, Education, and Math).  They are thirsty for knowledge about potential careers in transportation and other STEM fields.”  said Lisa Reece, Vice President, HDR and WTS-IE Chapter Advisor.

The day began at the downtown San Bernardino Transit Center where a few of the women of Omnitrans working in various roles ranging from finance and marketing, to route planning and scheduling, to bus maintenance, provided a tour of the facility to the students, which concluded with a Metrolink train ride from the transit center to the nearby Santa Fe Depot.

Once at the depot, the girls learned about the importance of our transportation network and its history by touring the Rail Museum. The group participated in hands-on activities that stimulated their minds to envision what the future of transportation may look like.

Students work on one of their STEM activities, designing their own roads using various materials.

Professional women from various facets of the transportation industry shared their job functions and career paths, inspiring the girls to think about a career that they may also choose to pursue in the future.

“Omnitrans is committed to being a positive and impactful part of the community,” said Omnitrans Marketing Manager Nicole Ramos. “It was great to partner with like organizations to meet the professionals of tomorrow and illustrate the opportunities transit careers offer.”

For photos of the event, click here to view album.

Omnitrans Ridership Gains in January Reverse Trend

Omnitrans posted its first system-wide ridership gain in over three years when passenger boardings in January 2018 were 1.7% higher than January 2017. Growth was led by increased use of freeway express routes, up 14.2%, and the sbX bus rapid transit line, up 4.5%.

In all, 22 of Omnitrans’ 35 bus routes carried more passengers than a year ago. Bus routes operating in the western San Bernardino Valley posted gains which averaged 6.2%.

“We are pleased that Omnitrans’ efforts to attract new riders with express service, streamlined routes, improved regional connections, and mobile fares are beginning to pay off,” said Omnitrans Board Chair and Loma Linda Council Member Ron Dailey.  “We hope the trend continues.”

In the past year, Omnitrans has added one new freeway express route, implemented 15-minute service to passenger terminals at Ontario International Airport, expanded operating hours on sbX and implemented a mobile fare payment option.  In December, the Metrolink extension to serve the downtown San Bernardino Transit Center improved regional multi-modal connectivity. The transit hub serves over 5,000 passengers a day making connections on bus routes operated by Omnitrans, Victor Valley Transit Authority, Mountain Transit, Pass Transit, and Riverside Transit Agency.

Omnitrans freeway express routes include Route 215 connecting San Bernardino and Riverside via the 215 and 91 Freeways, Route 290, operating on the 10 Freeway with stops in San Bernardino, Colton, Ontario and Montclair, and Route 208 which connects Yucaipa, Redlands and San Bernardino via the 10 Freeway.  Two additional round trips will be added to Route 208 in May.

The sbX bus rapid transit line now transports over 63,000 riders per month on average compared to under 42,000 monthly in the first year, 2014.  Due to customer demand, Omnitrans expanded sbX service hours last September to operate from 5am to 11pm on weekdays.

Omnitrans total ridership in calendar year 2017 was 11,436,432, a decrease of 5% from 2016.  January 2018 was the first positive month, as compared to the same month in the prior year, since June 2014. “It’s great to start off 2018 with positive numbers, reversing a three year trend experienced by Omnitrans and other transit agencies in our region and the nation,” explained spokesperson Wendy Williams.

Omnitrans route and schedule information is available at 1 (800) 966-6428 or www.omnitrans.org.

Meet the new Omnitrans interns!

Omnitrans is proud to introduce our three new interns! As these young professionals work toward their career goals, we are proud to be providing them with an enriching experience that will give them job skills that only can be obtained outside the classroom, and prepare them for the “real world.”

“Bringing new interns to Omnitrans makes them aware of how an organization works. They are able to obtain knowledge, skills, and abilities to bring added value to the table,” says Director of Human Resource Marjorie Ewing. “By providing this opportunity, we are giving students a paid internship, exposure, and the experience they need in seeking out their career goals.”

Get to know our interns:

Laura B., Emergency Preparedness Intern

Laura B., Colton, California
Emergency Preparedness Intern
Biology major (emphasis in Biotechnology) at Brigham Young University, Idaho

So far, what do you enjoy most about working at Omnitrans?
What I enjoy the most about working at Omnitrans is the many learning opportunities I experience as I tackle new projects. Each project has been different than the previous one which challenges me and keeps things very interesting.

What are your career goals?
My careers goals are to continue my education and obtain a master’s degree and doctorate degree in the field of nursing. I hope to achieve a Doctor of Nursing Practice degree in order to work in roles of clinical practice-oriented leadership, managerial, or executive level positions.

How has your internship helped you get closer to achieving those career goals?
The Safety and Security team has taught me the importance of communicating and writing effectively by giving me the chance to formulate procedures, presentations, and processes. I am improving upon my time management skills by setting my own pace for timely completion of my projects. Not only am I brushing up on those skill sets, but am also gaining a lot of knowledge regarding emergency preparedness which will be very useful in my career as a nurse should I be called upon to assist when or if disaster strikes.

Hector E., Human Resources Intern

Hector E., Highland, California
Human Resources Intern
Business Administration major (emphasis in Human Resource Management) at California Polytechnic State University, Pomona

So far, what do you enjoy most about working at Omnitrans?
I enjoy how welcoming and helpful everyone has been. Everyone works well together as a team. Overall, I believe that Omnitrans is an amazing company to work for.

What are your career goals?
I plan on becoming a compensation analyst and eventually move up as a compensation manager. I plan on earning my Certified Compensation Professional Certification (CCP) and attending graduate school to obtain my Master of Business Administration degree with a specialization in Human Resource Management.

How has your internship helped you get closer to achieving those career goals?
My internship is helping me have a better understanding of all the different functions in HR. I am able to utilize what I have learned in class and apply it towards my daily duties. In addition, Omnitrans has provided a solid foundation of learning that will allow me to grow in my career.

Myles G., Rail Operations Intern

Myles G., Hesperia, California
Rail Operations Intern
Master of Science in Transportation Management at San Jose State University

So far, what do you enjoy most about working at Omnitrans?
I enjoy working with Director of Rail Operations Trischelle and Compliance Officer Loretta as they mentor and take me under their wing to not only show me the procedures and operations of rail, but also how to build a great railroad from the ground up which is what we are doing in preparation for the Arrow launch.

What are your career goals?
My career goals are to further myself in the rail industry, whether it be in the public transit sector or working with freight rail. This is an excellent starting point to broaden my knowledge and get familiar with all elements of the transportation industry, specifically in rail.

How has your internship helped you get closer to achieving those career goals?
My internship has helped me get closer to my career goals first and foremost by getting my foot in the industry and giving me opportunities to network heavily with other transportation and railroad professionals.

For current internship opportunities at Omnitrans, and other jobs available, please visit Omnitrans.org!