Tag Archives: omnitrans news

Give us your feedback for a chance to win!

Your feedback is crucial to our growth as an agency. Let us know what you think about the Omnitrans experience and you could win one of five prizes!

Click here to complete the survey  |  Haga clic aquí para completar la encuesta

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Take the survey by the end of the day on May 21, 2017 to be entered into a prize drawing for a gift pack including:

  • One $20 Target gift card
  • One full-fare 7-day bus pass

Thank you for providing your constructive feedback and participation.

Ride Omnitrans and Save $2 On National Orange Show Citrus Fair Admission!

Orange you glad the Citrus Fair is back?! We definitely can’t wait to eat all the fair food, enjoy some carnival rides, and explore the local artisan creations of San Bernardino while celebrating our hometown heroes!

The 2017 Citrus Fair: Citrus Strikes Back at the National Orange Show is back for not one, but TWO weekends this year and it’s all going down on May 4-7 and 11-14. Omnitrans has teamed up with the fair once again this year, and we are happy to announce that our $2 discount coupons are back to save the day!

To obtain the discount, simply ride any of our East Valley routes (1 – 29, 290, sbX) starting today and grab a coupon at the front of the bus (available while supplies last). The coupon guarantees a $2 discount on NOS Citrus Fair admission. Coupons are valid on any day of the two-weekend fair.

We will be joining the fun along with Buster the Bus and our vintage bus “Old Blue” every Friday-Sunday both weekends. Swing by our booth and snap a selfie/photo, post to Facebook, Twitter, or Instagram, use the tag #OMNIHERO, and you could be randomly selected to win one of five $20 Target gift cards! Follow us on Facebook, Twitter, and Instagram for the latest.

Take Route 2 (any day of the week) or sbX (on Thursdays and Fridays) directly to the National Orange Show located at 689 S E St., San Bernardino, CA 92408. You can connect to these routes at the San Bernardino Transit Center, located just a mile north of the events center. For a personalized trip, check out our Trip Planner online or call 1 (800) 966-6428 for assistance.

Guide to May 2017 Service Changes, Ride Route 208 for FREE!

It’s time to get out and have some fun in the sun! The May 2017 Bus Book is here, with all-new service enhancements to help you make this a great summer!

Kicking off on May 1, 2017, Omnitrans is proud to introduce the brand new Freeway Express Route 208, connecting Yucaipa to San Bernardino! Ride Route 208 for FREE during May 1-5 and check it out for yourself!

The weekday, peak-hour service route begins at the Yucaipa Transit Center with limited stops at:

  • 10th and Yucaipa Blvd. in Yucaipa
  • Yucaipa Blvd. and Sand Canyon Rd./14th St.
  • Redlands Mall
  • Hunts and Hospitality Lane in San Bernardino
  • San Bernardino Transit Center

Map & schedule below. Click here to view enlarged .PDF file.

New Freeway Express Route 208 – Map

New Freeway Express Route 208 – Schedule

Minor time adjustments have been made to other Omnitrans routes, as listed below. Please refer to the new May Bus Book (click here for a preview!) and Trip Planner online before traveling on May 1st.

Service changes effective May 1, 2017:

Route 2:  Time adjustments have been made for  improved transfers at the San Bernardino Transit Center.

Route 61:  A new timepoint has been added at Holt and Ramona, replacing the timepoint at Holt & Mills to improve transfers to Route 88.

Route 80:  Runtime adjustments have been made to and from the Ontario Airport.

Route 88:  A new timepoint has been added at Ramona and Holt to improve transfers to Route 61.

Route 208:  New Freeway Express Service, from Yucaipa to San Bernardino, with limited stops in Yucaipa, Redlands and San Bernardino.

Route 365: A new timepoint at Fairfield Ranch and Central has been added.  Timepoints at Los Serranos and Rincon have been eliminated.

More weekend service has been added to Routes 1 and 61 on weekends, and Route 215 on Sunday.  Additional PM trips have also been added to Route 14 on Sunday.

Minor changes:

Weekdays:  Routes  8, 61, 85, 88,  215, 290, 365.

Saturday: Routes 1, 2, 11, 19, 20, 61, 80, 81, 88, and 365.

Sunday:  Routes 1, 2, 14, 61, 80, 88, 215 and 365.

Omnitrans helps student athlete’s dream take flight

For second-year Cal State University, San Bernardino student Christiana Campbell, riding Omnitrans is part of her daily routine as she works toward achieving her dream of becoming a United States Air Force officer.

“My end goal is to go into the military just like my dad. I want to go into the Air Force as an officer after completing my degree. Enlisting with a degree under my belt, I would be able to go in as an officer, with higher rank and more pay,” shares Christina.

Currently, Christiana has just over two years left of schooling at CSUSB. In addition to the academic demands of student life, she is also a cross country and track and field collegiate athlete. A determined and ambitious young woman, she commutes to campus Monday through Friday from Moreno Valley.

“I’m a second year student, going into my third this fall. I’m majoring in kinesiology and exercise science, and on top of that, I’m an athlete. I have practice in the morning and class in the afternoon, so, I have to wake up at 4:30 in the morning to get to school on time every day,” she shares.

After taking a local route from Moreno Valley, Christiana catches Omnitrans Freeway Express Route 215 at the Downtown Riverside Metrolink station and connects to sbX at the San Bernardino Transit Center to get to CSUSB.

“I enjoy the sbX service. I’ve had good experiences, especially when I learned that I could get on sbX and only have a 15 minute bus ride compared to Route 7. The drivers are really cool, and I give them props because being a bus driver must be really hard. They get me to school safely which I’m thankful for, and I feel safe here [at the San Bernardino Transit Center].”

“I also like that I can just swipe my student ID for rides on Omnitrans, because when I get to Riverside I have to pay.”

Christiana is speaking of the Omnitrans program for CSUSB students, GoSmart, which allows her unlimited rides on our system. “Saving money has been nice! I don’t have to worry about finding and paying for parking at school,” she says.

Christiana plans to get a car in the next few months to save her some commute time as she navigates academics, athletics and explores working part-time. But that doesn’t mean that she’ll be saying goodbye to saving money and gas with Omnitrans!

Christiana was delighted to learn of the ability to park at one of the Park and Ride lots along the sbX corridor, avoid the parking permit cost at CSUSB, and continue to take advantage of her GoSmart privileges to get to school on sbX.

“It took me a while to get used to taking the bus, but a lot of students do it, and it isn’t bad,” says Christiana, who is putting in the effort and overcoming hurdles each and every day to reach her personal finish line. “Omnitrans really is helping me achieve that,” she tells us with a smile before boarding the bus back home.

Passengers like Christina rely on Omnitrans to get to work, school, and other key destinations. We hope you enjoy her story – we’re interested in yours too! E-mail onlinemktg@omnitrans.org to share your story and we may feature you in a future rider profile.

Omnitrans merchandise now on sale!

This spring, travel in style with Omnitrans transit essentials on sale now, only at the San Bernardino Transit Center! By popular demand, we’re making it easier to get around town using our system with Omnitrans swag to enhance your experience.

Items include: reusable sbX Tote Bags, Omnitrans Ear Buds, Omnitrans Refillable Water Bottles, and 40th Anniversary Commemorative Drawstring Backpacks. 

Stay hydrated on a warm day while listening to your favorite tunes with Omnitrans refillable water bottles and standard plug earbuds.

Carry your items after a shopping trip or your books to class with the sbX tote bag.

For a more casual approach, carry your items in our commemorative 40th anniversary drawstring bag, complete with a mesh water bottle pocket.

Items may be purchased at the customer service window for the prices listed below:

  • sbX Tote Bag: $4
  • Omnitrans Ear Buds: $5.00
  • Omnitrans Refillable Drinking Bottle: $3.50
  • 40th Anniversary Commemorative Drawstring Bag: $5.00

The San Bernardino Transit Center is located 599 W. Rialto Avenue, San Bernardino, CA 92401. Customer service hours are 7:00 am-6:00 pm on weekdays and 9:00 am-5:00 pm weekends.

Employee of the Year 2016, Marcos Espinoza

Reliability, expertise, and a friendly demeanor are what make our 2016 Employee of the Year an invaluable asset to the Omnitrans team. Marcos Espinoza, network technician in our Information Technology department, has been a member of the Omnitrans family for less than two years, but has already significantly impacted the agency.

Last year, during a data transfer to a new server, the agency’s onboard bus video surveillance footage was deemed irretrievable due to faulty hardware. The footage is critical to ongoing investigations and claims pertaining to accidents, liability claims, law enforcement assistance, and more.

Marcos, who admits to enjoying “breaking down” electronics and putting them back together, rose to the task after failed attempts by outside vendors to retrieve this footage. He methodically tackled the issue and successfully gained access to the files, recovering all footage. Although this may have unfolded behind-the-scenes, his action saved the agency time, resources, and potential trouble.

Employee of the Year Marcos Espinoza (second from left) is congratulated by (from left) Director of Information Technology Jacob Harms, Board of Directors Chair Sam Spagnolo, and CEO/General Manager P. Scott Graham.

“Marcos has demonstrated that he can master nearly any task put in his way, and is self-directed in seeking out new projects to accomplish,” says Director of Information Technology Jacob Harms, lauding Marcos’s high work ethic and self-motivation. “The only challenge in having an employee like Marcos is keeping enough fresh challenges in front of him.”

In addition to resolving issues surrounding wireless problems in our video systems and Citrix network slowness, Marcos has earned a positive reputation among co-workers for his strong ability to resolve issues of any magnitude, treating each Help Desk request with such urgency and importance. We thank him for embodying the spirit of teamwork and his exemplary commitment to the advancement of Omnitrans.

Employee of the Quarter, October-December 2016

Director of Operations Diane Caldera, Fleet Safety and Training Instructor Christina Diaz, Omnitrans CEO/General Manager P. Scott Graham, and Board of Directors Chair Sam Spagnolo.

When asked to attend the Omnitrans Board of Directors meeting in February to be officially recognized as the Employee of the Quarter, Fleet Safety and Training Instructor Christina Diaz was appreciative and humbled, but a little apprehensive.

“I don’t like all the attention,” a modest Christina reveals. “I just want to come to work and do the best job that I can. That’s how I like to prove myself.”

Christina’s passion for the work that she does led her to this achievement. She does not seek pomp and circumstance, or praise. She would rather let her strong work ethic speak for itself – and it has.

When she’s not leading a new class of coach operators through their five-week training period, Christina is working on tasks to improve our fleet safety. She currently also sits on the Accident Tracking and Prevention Committee and is an alternate representative on the Accident Incident Review Committee.

Over the last quarter, Christina has: become the first in the Training department to complete the Leadership Action Plan program, the University of the Pacific Transit Management certification, and developed an employee proficiency form that has improved the Operations department’s CHP and DMV audits of over 400 coach operators. She has also volunteered to attend the DMV Employee Testing Program (ETP) examiner course in Sacramento later this year. Gaining this certification saves the agency money and resources by having an ETP examiner on-site to administer the tests for coach operator commercial driver licenses.  

As involved as she is within her department, Christina’s enjoyment comes from interacting with new coach operator students in the training room.

“I get to be a mentor as well as a coach,” Christina smiles. “This is what I tell students when they come through the door: ‘I don’t teach you how to drive, you already know how to drive. I am just going to add to what you already know.”

Christina’s approach to training is not to simply teach from a manual, but to pass on knowledge that she has gained through experience, and share it with future drivers to enrich their own job performance. This is what makes her look forward to another day at the office.

“I enjoy interacting with our trainees and being exposed to different types of personalities. It helps me learn to work with different individuals. The agency relies on me to execute what needs to be done, and if I can contribute to that greater goal of the agency by instructing new drivers, then I am happy,” she tells us.

Fleet Safety and Training team at the 2016 Omnitrans Bus Roadeo: (left to right) Charles Molloy, Christina Diaz, Norma Zamora, Don Frazier, Kim Perkins, and Steve Sisneros.

Before joining Omnitrans in 2013, Christina had been a driver at other transit agencies. When the time came for a change, she found an opportunity in Training that was suitable to her skills and experience. She describes this as the agency “taking a chance” on her without knowing her, for which she is grateful.

In her three and a half years with the agency, her proudest moment is having been an integral part of the sbX launch in 2014. “I was here since its inception,” Christina says proudly. “Even though I was new here, I got to be involved in the process from the beginning, learning how to drive the 60-foot articulated buses, and passing that on to operators who had not driven them before,” Christina shares. “That was a milestone – to launch the region’s first bus rapid transit line – and I got to be a part of it. I made history with the agency!”

Christina’s mindset is that fostering mutually beneficial relationships with coach operators is crucial. “Someone once told me that if you have a know-it-all attitude, and you believe there is nothing else that anybody can teach you, you’re in trouble. There is a lot to learn, always.”

She continues, “I am always asking a lot of questions! We are all part of one agency, and the more that you’re aware and knowledgeable of other departments and facets of the agency, the better that you can do your job. Knowing more allows you to understand the broader picture of what we do for our public.”

Christina’s pride and dedication are not lost on anybody, especially her supervisor, Fleet Safety and Training Instructor Don Frazier. “Christina has been a true leader in the Training department. She has volunteered for tasks continuously and has worked many days off to make sure that tasks are covered,” says Don. “Christina has definitely proven to be not only an excellent instructor, but an overall great employee to the agency.”

Moving forward, Christina wants to continue to exceed expectations. “My goal is to continue to fulfill the needs of the agency and to meet the demands to the best of my ability. I also want to continue to grow and learn as much as I can.”

“I take such pride in this job, which is something that I haven’t always done before. I didn’t always care about my uniforms looking neat and pressed,” she laughs. “But now at Omnitrans, I go as far as taking them to the cleaners, because that’s how proud I am to be here.”