Tag Archives: omnitrans nextrip

Reading, riding & reaching out to others

“Omnitrans is the center of my universe,” says Liz Neal. The 46-year-old San Bernardino retiree has a history of seizures which prevents her from driving. But she doesn’t let that hold her back from enjoying the things she loves. She relies on Routes 2, 5 and 15 to get her where she needs to go.

An active member of her church, Ecclesia Christian Fellowship, Liz’s days are filled with Praise Dance practice, choir rehearsals, Bible study, community service and spiritual counseling.  She hopes to one day return to Bible College to obtain a ministry degree. Liz is also an avid reader, preferring true crime, biographies and computer books, and is a frequent visitor at the local library. She always has a book on her, and finds the 45 minute commute between home and church to be a great time to relax and read.

“I like that the buses are neat and clean–and air conditioned. Always great on those hot days!  I know I can get where I need to go on time, and the bus drivers are all very nice. Whenever I’ve had questions or needed directions, they’ve always been very helpful and informative.”

Because she rides every day, Liz purchases 31-Day disability bus passes in order to save more money. And she’s a huge fan of the new NexTrip bus arrival prediction technology.

“It’s been heaven. Whoever came up with that–I just want to hug them!” she laughs. “I trust it and love it and can’t imagine life without it now. Before I used to have to phone the call center every day or check the bus book to get information to plan my trip.  Now I have the NexTrip app downloaded to my smartphone, and it’s always right on the money. If it says the bus is arriving now, I can look up and actually see it coming down the street!”

Liz says NexTrip also gives her the opportunity to talk to people and help them. “It never fails. Whenever I’m at a bus stop, someone always comes along to ask how long I’ve been waiting and do I know when the next bus is coming.  I just pull out my phone and show them. It’s so much easier than looking at the map at the bus stop or at the bus book. It’s that important.”

–Juno Kughler Carlson

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Early Adopter, Now A NexTrip Advocate

When NexTrip was launched at the end of January, Catherine was one of the first ones to take advantage of the new technology. She was an instant fan.

“I know when the bus is actually coming without needing to memorize a schedule. No longer do I wonder if I’ll miss my bus if I use the restroom.  I can set alerts on my phone for the bus near my home and stay in my air conditioning until the last minute instead of baking in the summer heat.”

Since then, she’s passed the experience on to many of her fellow riders. “Every chance I get, I help others learn about NexTrip, often breaking the ice by telling them exactly how many minutes until their bus arrives. Once, to test its accuracy, I set an alert for 1 minute. The bus arrived about a minute after the alert came to my phone. In a nutshell, I never worry about when the bus will show up as long as I have my cell. I KNOW! Thanks for implementing NexTrip.”

Although she has had a driver’s license since she was 18, Catherine has never owned or had regular access to a car, and taxicabs just aren’t cost-effective for her budget. “If Omnitrans was not an effective tool for transportation for all my non-emergency needs, I would have moved somewhere with better public transit years ago,” she says frankly.

As a regular rider, Catherine hopes to eventually see Omnitrans offer extended weekend coverage. As a Colton resident, it would allow her the freedom to enjoy more events and attend late evening services at her church of choice in Redlands. In the meantime, she is enjoying her new found flexibility with our NexTrip real-time bus prediction system.

–Juno Kughler Carlson

Try NexTrip for yourself.
Get real time arrival information via text message, online or by phone!

Do you like this story and want to use it for your blog or newsletter? All our stories may be freely reposted and shared with others!

Do you have a great Omnitrans story to share? Let us know!
Email juno.carlson@omnitrans.org