Tag Archives: omnitrans passengers

Long-time rider works toward teaching dreams with help from Omnitrans

It is possible to navigate the Inland Empire without a car! Just ask Favian C., a long-time Omnitrans rider living in San Bernardino.

Every day, Favian rides his bike to the bus stop, where Omnitrans connects him wherever he needs to go, primarily to work at a local elementary school, where he is currently a teacher’s aide.

“I don’t own a car right now, so it’s convenient to ride the bus. I mostly go to work and back home. Occasionally, I ride to meet up with friends after work or on weekends, so I’m happy that sbX now runs on Saturdays. I’ve been riding since it launched in 2014, so I look forward to riding it on the weekend,” he says.

Favian has been an Omnitrans rider for six years, having lived in San Bernardino, Colton, and Redlands his entire life. The improvements and enhancements to our system since then have made riding the bus a viable transportation option for him.

“I remember the old bus stop hub near the Regal Cinema, before the San Bernardino Transit Center opened. It’s been a major help having everything in a centralized location now. Navigating and transferring is much easier, and the transit center makes a positive difference in the community.”

With the help of NexTrip real-time bus arrival information on the Omnitrans mobile app and bike racks on the buses, Favian can manage his time wisely while saving money on car expenses as he readies himself to go back to school next year. He has his sights set on California State University, San Bernardino.

“I will be going back to school at Cal State University, San Bernardino within the next year, so I know riding the bus will make a big impact in my education. I used to attend The Art Institute, so I know about the GoSmart program that allows students to ride free.”

Currently, Favian assists elementary school teachers in the classroom and works individually with 4-5 students per day. “I tutor the students who need the most help, which can be a challenge at times. Some may not want to do the extra work, so my job isn’t only to tutor, but also to motivate and inspire.”

“Since high school, I’ve wanted to become a teacher because they have the power to make a positive impact in the community. I would like to positively impact future students the same way my teachers impacted me,” he says.

“I love what I do. It does not feel like work. If you do something that you truly love, it hardly seems like work at all.”

Why do you ride Rt. 290 Freeway Express?

Passengers board Route 290 Freeway Express

Are you a Route 290 Freeway Express rider? We’d love to talk to you about your commuting experience!

One of our Omnitrans team members will be doing  a ride-along Thursday, February 4th to interview some of our regular passengers for a blog article. We look forward to hearing your stories.

The ride-along will start at 7:02 a.m. from the San Bernardino Transit Center and will make the return trip at 8:36 from the Montclair Transit Center. See you then!

Juno Carlson
juno.carlson@omnitrans.org

Juno Carlson: Employee of The Quarter

Omnitrans Employee of the Quarter Juno Kughler Carlson“Connecting our Community” is more than just a slogan to Marketing Specialist Juno Kughler Carlson, it’s her mission. 

Juno oversees all social media communications at Omnitrans and utilizes these channels to engage people in conversations about Omnitrans and about life in general. Frequently these conversations turn into profiles of customers, employees and community partners which end up on her award-winning blog. 

“I love that I can write articles about our employees and passengers,” said Juno. “Coach Operators, business commuters, families, students, vets, volunteers—they are everyday heroes with personal stories that make you look at public transit in a whole new way. I think it’s one of the reasons our blog has become so popular. It’s human and it’s relatable.”

Customer stories reveal the impact that Omnitrans has on individual lives, which is essential to demonstrating Omnitrans’ value in the community. Employee profiles shine the spotlight on the many proud transit professionals working at Omnitrans, which helps bolster teamwork and agency morale.

“I’m very proud of the fact that we’ve been able to expand our online reach through our blog and social media. The blog has grown to become the backbone of our entire online marketing strategy, and the response on our social networks has been amazing.” Juno said.

Recently Juno developed a new, low cost Omnitrans mobile device app for customers.  Now available through Google Play and coming soon to iTunes, the app provides quick links to bus schedules, real time arrivals, and our Facebook, Twitter, Flickr and YouTube sites.

Hired in January 2012, due to her vast knowledge and experience in the social media arena, Juno has delivered, with our Facebook following growing from 974 to over 3,000. Her blog won a first place award in American Public Transportation Association’s AdWheel competition in 2012.  Due to her social media success, Juno was asked to present at the ATPA Marketing Communications Workshop and the California Transit Association fall conference this year.

While Juno uses the latest technology to engage customers, she strives to maintain a personal touch. “It’s important to communicate with our online customers as a real person and not some faceless Internet entity. I can’t tell you how many times people have told me how surprised they were to get a personal response to something they posted on our Facebook page,” she explained. “These types of social conversations not only provide us with valuable feedback on our services, they also help build trust and loyalty with our riders.”

– Wendy Williams
   Wendy.Williams@omnitrans.org 

Happy Mother’s Day from Omnitrans

Happy Mother’s Day from all of us at Omnitrans. We appreciate you!