Tag Archives: omnitrans rider

Passenger gains new lease on life through biking and riding

From racing as a teenager growing up in San Bernardino and Highland, to riding to and from class as an adult, bicycling has been a life-long hobby for eight-year Omnitrans passenger Adrian. A fun, leisure activity has since evolved into a practical mode of transportation that has made a meaningful impact in his life, and we are pleased to have been along on his ride.

“I used to bike race when I was younger,” Adrian tells us while waiting for Route 4 at the San Bernardino Transit Center (SBTC). “I stopped when I got a car and started working. At 43, I needed a career-change and I began taking courses at San Bernardino Valley College.”

“Because of the unlimited student rides with GoSmart, I started riding again regularly. When Omnitrans started allowing bikes on the bus, it made getting around so convenient. I can go anywhere that I want now without walking!”

This was not always the case. Suffering from high blood pressure, Adrian was told that living past 40 was not possible. He refused to become dependent on the drugs that regulated his heart disease, and was determined to make a change that reunited him with his passion – bikes.

“I used to weigh 260 pounds,” recounts Adrian. “I quit drinking and started to make changes toward becoming healthier. I thought, ‘Wait a minute.’ I used to love riding and racing mountain bikes. I straightened myself out and thought about what I used to do before all this mayhem,” he says.

Adrian now studies water supply technology at Valley Colleges and is interested in a career at a water plant. He is drawn to the scientific aspect of the field, the job stability, and flexibility. Riding the bus helps him complete assignments before class or squeeze in extra study time before an exam.

“Sometimes I ride the 11.5 miles from my house to Valley College, but if I need to relax, or read an article before class, I do that on the bus ride,” says Adrian. “By the time the bus arrives at the transit center, I am done and ready to ride over to class.”

Adrian takes advantage of low-cost bike maintenance at the Bike Hubitat at the SBTC. Using skills learned along the way, he now helps friends with their own bike maintenance and has become an enthusiast of the Inland Empire Biking Alliance.

“It can get very pricey to maintain bikes,” says Adrian, who enjoys giving back to the cycling community when he is not with his teenage son or working toward his educational goals. “I’ve taught myself to work on them myself. The Bicycle Hubitat here at the SBTC also helps me with bike repairs, so I don’t have to waste money on expensive tools that I’ll only use one time.”

Adopting this alternative mode of transportation definitely has contributed to the betterment of Adrian’s life. He credits biking for bringing some of his youth back into his life and keeping him active and focused. His health has improved, and he even was successfully taken off of high blood pressure medication! “I’m grateful that Omnitrans has been a part of that journey,” he says.

“Now, when drivers on the road cut me off, or yell at me to get out of the way, I always end up catching up to them at a red light and look at them through their window. The look on their faces is pretty funny, as if they are asking themselves – ‘how did he catch up to me so fast!?’” he laughs.

CSUSB student rides Omnitrans to stay active, avoid parking costs

Jose S. of Rialto has been riding Omnitrans and sbX for four years while working toward his degree in Sociology at California State University, San Bernardino. Even when he used to drive a car to class, Jose preferred to leave it at the free Park & Ride lot at Palm & Kendall, and shuttle down to class on sbX, only a five-minute bus ride to campus.

“Doing this helped me save money on a parking permit and, although for some people it may not be expensive, it also saved me time. Finding parking at such a large university can be pretty hard, even with your parking permit. My first year here, finding parking was easy, but now, when I skate by the parking lot, people will ask me if I am leaving so that they can follow me and take my parking spot,” he laughs.

Those student drivers’ hopes and dreams of snatching that parking space and making it to class on time are crushed when Jose tells them that he’s simply riding his skateboard to the sbX platform.

“Because of GoSmart, I don’t have to pay every time I board. All my money usually goes to school, or food, so it’s neat not having to pay. I’m hyped that I have my student ID card to ride Omnitrans wherever I need to go,” he explains.

“The drivers are sociable and friendly. I appreciate that if I start a conversation, they will engage with me. I also like the features such as the online trip planner and NexTrip text message capability to know how long it will be until your bus arrives. It’s almost always precise, never off by more than a minute.”

Jose got in touch with us via Instagram a few weeks back, where he reached out regarding our student internship opportunities. On his page, he showcases action-packed videos of he and his friends skating and skillfully performing tricks at skate parks.

“This is what I love to do. It’s my passion. Almost 10 years ago, my mom bought me a toy skateboard from Wal-Mart and when we visited my mom’s friend in Fresno, her kids with years of experience got me into skateboarding. I took a spare board that was in their garage since mine was slow compared to theirs, and that’s how I got into it,” he shared with us.

Riding Omnitrans isn’t just for school or work – Route 22 also gets Jose to the skate park where he can live out his passion and stay active. Even his friends have joined in on the fun and convenience of riding Omnitrans to the park. Jose says they were surprised by how different riding the bus was from what they thought.

“Route 22 takes me from my house right to the front of Ferguson Skate Park, which is so convenient. Route 14 takes me to the other skate park in Fontana. I would’ve never thought there would be so many bus stops to my destinations besides school,” he says.

Skating to and from the bus stop not only combines his favorite hobby with transportation, but it helps Jose relieve the stress of college life, especially during final exams. “It’s my form of meditation. Even a simple short ride from class to the bus stop can clear my mind,” he explains.

“I just enjoy riding my skateboard to the bus. This probably sounds weird, but I love the feeling of pressing the yellow strip to request a stop because we’re approaching my destination!” he jokes.

Rate your Omnitrans experience for a chance to win!

Your feedback is crucial to our growth as an agency. Last year, your feedback on our Customer Satisfaction Survey garnered us an 87.5% overall customer satisfaction score – our highest rating in 5 years! This year, you can let us know we are doing for another chance to win one of our exciting prizes.

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (ENGLISH) 

Haga clic aquí para completar la encuesta (SPANISH)

Take the survey anytime starting today through the end of the day on Sunday, May 6, 2018 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Monique Benefits from Mobile Fare Send-A-Pass Feature

Monique of San Bernardino has been an Omnitrans rider for about six years, but has a newfound appreciation for Omnitrans thanks to our paperless bus fare partnership with Token Transit. Being able to pay for her bus ride with her smartphone was convenient, but the ability for others to send a bus pass to her smartphone is what truly helped her in a recent time of need.

“It has been about six months now without any income, so it’s been tough trying to get to job interviews without bus fare,” shares Monique, who was in between jobs when we spoke. “I had people who wanted to help me out, so I emailed Token Transit and asked if there was a way for people who live out of state to help me pay for my bus passes.”

Much to her delight, Monique was informed of the Send-A-Pass feature available on Token Transit, which allows you to send bus passes digitally to any Omnitrans rider using only their mobile phone number. The bus passes cost the same, and there is no additional fee for gifting a bus pass to somebody else through their phone number.

“Token Transit responded to my e-mail right away and sent me a link. I posted the link on my Facebook page, along with my phone number. It was a private post visible by my friends only, and by the time Token Transit followed up with me, two people had already sent me mobile bus passes on the app.”

With this feature, pass buyers don’t need to be near the recipient to personally deliver a physical bus pass. Token Transit mobile fares allow people anywhere to send a digital pass to an Omnitrans rider’s smartphone, no matter the distance, digitally with a debit or credit card payment.

“Buyers have the option to get a single ride pass, day pass, 7-day or 31-day pass, any pass that is offered by Omnitrans. From my house to downtown San Bernardino it’s a one-seat bus ride, so even the single ride pass was a big help,” explains Monique.

“I’m with a staffing agency, and yesterday, for example, they called me in for an interview and I had to stop by the agency first, and then head to my job interview. I used NexTrip on the Omnitrans app to let me know when the bus was arriving, along with the Token Transit app. It just takes a lot of the stress off of you.”

Monique is pleased that with the power of social media, smartphone technology, and generous friends, Omnitrans mobile bus fares made life a little easier while on the job hunt. With her access to Omnitrans, she has been able to expand her potential job opportunities.

“I am very happy with the service, especially the Freeway Express routes because they broaden the area that I can search for jobs in. I also like the new connections here at the San Bernardino Transit Center, especially with the RTA CommuterLink Route 200. I like going to Downtown Disney to watch a movie now that the express bus connects here.”

Days after our chat at the San Bernardino Transit center, Monique contacted us and let us know that she had just accepted a great job offer! She looks forward to using her mobile bus passes to get to work every day. Congratulations, Monique!

Long-time rider benefits from the SBTC’s newly augmented regional connectivity


Cynthia, 62, of San Bernardino is a long-time rider who has dedicated herself to caring for seniors living with disabilities. She relies on Omnitrans to get to her clients every day – a choice that she feels good about each time her bus zooms by cars stalled in traffic on the freeways.

“I have my driver’s license, but I choose not to drive. I ride the Freeway Express and just watching all the people stuck in traffic – that’s enough for me to not want to drive a car! Riding the bus is much more convenient,” she shares with us while waiting for Route 215 to depart at the San Bernardino Transit Center (SBTC).

“I know a lot of drivers from my years of riding Omnitrans, and the majority have been very nice. They treat us, the passengers, with respect. I’ve never been on a bus where a driver was recklessly driving,” she shares of her experience with Omnitrans drivers. “They know what to say, what not to say, and I appreciate that. You have to admire their patience in working with the public.”

Omnitrans’ express routes and the regional connectivity at the SBTC make mobility easy for Cynthia. Commuting to work is a simple ride on her local route to the SBTC, where she connects to Freeway Express (Route 215 for Riverside or Route 290 for Ontario, her two primary work destinations). Cynthia is also benefitting from the recent Metrolink extension to Downtown San Bernardino, now stopping at the transit center.

“I love the [San Bernardino] Transit Center, and to have the Metrolink trains coming here now – I am loving it! I’m feeling so spoiled!” she gushes. “Now I only catch one bus to the transit center and I can go see my mommy in Los Angeles. It was a really good idea to connect the trains to the transit center. It makes it easier, not just for me, but for other bus riders that I used to see down at the 3rd Street depot. They now can connect from the bus to the Metrolink here at the transit center. It has made travel so much easier for us.”

Cynthia is also a student. On Tuesdays, she attends class at a local adult school in San Bernardino. Riding our traditional fixed route system after work would make her late to class, which is why sbX rapid transit is a great solution for her.

“sbX takes me right to class after work. I got to get to work and school on time, so I love all the fast stuff!” she says about Omnitrans’ express services and sbX.

Although Cynthia has been part of the Omnitrans community for the past 10 years, she wants to purchase a car this year. That won’t keep her from riding, though. Cynthia will only drive to our Park and Ride lot at the SBTC and still take advantage of the benefits of riding public transit.

“I will still ride the bus to go shopping, to the grocery store, to the movies. I’ll take Omni everywhere I need to go.” The Route 215 driver approaches the bus, ready to depart, and an energetic Cynthia takes out her bus pass. “Oh, we got to go now!”

 

 

 

Celebrate Martin Luther King Jr. Day with Omnitrans

Dr. Martin Luther King Jr. once said, “Everybody can be great, because anybody can serve. You don’t have to have a college degree to serve. You don’t have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.”

To honor his legacy and contributions to the human rights movement in the United States, Martin Luther King Jr. Day, observed the third Monday of January each year, has been embraced as a national day of service. To commemorate the occasion, you can partake in free celebratory activities here in the San Bernardino Valley, and explore local MLK Jr. art, all accessible on Omnitrans!

The Youth Action Project Presents: YAP Talks + Day of Service
Saturday, January 13, 2018, 10 a.m. – 2 p.m., at the San Bernardino Family YMCA, 808 E 21st St., San Bernardino, CA 92404. Serviced by Omnitrans Routes 1, 3, and 4.
YAP talks will feature speeches by Pastor LaQuetta Simmons, professor and community leader Dr. Will Greer, and Monica Stockhausen, professor and founder of #NerdyGirlsRock. Come together and take an action-based approach to educate the community and youth on the philosophies and teachings of Dr. Martin Luther King Jr. Following the presentations, attendees will help assemble 500 “necessity bags” for the San Bernardino County homeless community, and prepare 500 peanut butter and jelly sandwiches to feed them as well. A basketball tournament will feature SBCUSD police and local high school students. For more information, visit www.YouthActionProject.org.

30th Dr. Martin Luther King Jr. Celebration by The Ephesians New Testament Church and the City of Fontana
Saturday, January 13, 2018, 4 p.m., at 8833 Palmetto Ave., Fontana, CA 92335. Serviced by Omnitrans Route 20.
This year’s featured guest will be prolific philosopher, author, Princeton and Harvard scholar, and activist Dr. Cornel West. Joining him as a special guest will be seven-time Grammy nominee and winner, Ms. Vanessa Bell Armstrong. The celebration is free to the public. For more information, visit: www.EphesiansChurch.com.

Visit local Martin Luther King Jr. statues in Fontana, San Bernardino, and Riverside
Fontana – Inside the Lewis Library and Technology Center and Library, located at 8437 Sierra Ave, Fontana, CA 92335. Accessible on Omnitrans Routes 14, 67, and 82.
San Bernardino – between E Street and D Street, next to san Bernardino City Hall located at 290 N. D St, San Bernardino, CA 92401. Accessible on Omnitrans Routes 2 and 10, and sbX rapid transit.
Riverside – On the pedestrian walkway on 9th Street & Main Street. Accessible on Omnitrans Route 215.

To plan your trip, you may utilize our free and easy-to-use online Trip Planner, or give us a call at 1-800-966-6428.

Instagram Giveaway: Ride Omnitrans, Win a Pair of Metrolink Tickets!

You may already be aware of the exciting news that Metrolink is extending service to downtown San Bernardino on December 18th. The San Bernardino and Inland Empire-Orange County Lines will serve the San Bernardino Transit Center (SBTC), expanding travel options for all.

To celebrate the train’s arrival at the SBTC, and to encourage multi-modal transit use between Metrolink, Omnitrans local routes, and sbX we are giving away 15 pairs of Metrolink tickets to a few lucky riders who enter our Instagram photo challenge!

Here’s what you need to do to enter for a chance to win:

  1. Follow @Omnitrans on Instagram.
  2. Take a photo of your favorite view from your daily bus ride, bus stop, transit center, etc.
  3. Tag your photo using the hashtag #Omniview.
  4. Post your photo on Instagram (make sure your profile is public).

To qualify, photos must be posted to Instagram anytime from December 11 through December 17.  Photos posted and tagged correctly (as outlined above) on Instagram will be entered into a random drawing, and 15 winners will be selected to win a pair of Metrolink tickets on Monday, December 18th.

You may only submit one photo per person and you need to complete all four steps to be entered in the drawing. Omnitrans employees are not eligible to participate.

The winners will be contacted via Instagram message, and you’ll have 48 hours to respond with your contact information.

Good luck to all, and happy Instagramming!

Mobile fares enhance the Omnitrans experience for commuter

Isaiah of San Bernardino, California has been riding Omnitrans less than a year, but in his short time doing so, has already discovered the plentiful benefits that public transportation provides to riders.

It was a chance encounter, when Isaiah was experiencing car trouble one day. Needing a ride to get to work in Ontario, Isaiah knew that the bus was available as an option, so he visited Omnitrans.org for the latest schedule and has since been making his weekly commute on Omnitrans!

“I’ve only been riding for a few months, but riding the bus is cool! It’s affordable and provides reliable transportation to work during the week. The drivers are very nice and patient with everybody. It’s been really good to me,” he shares with us while waiting for the bus at Ontario Mills one afternoon.

Monday through Friday, Isaiah hops on Freeway Express Route 290 at the San Bernardino Transit Center and gets off at Ontario Mills where he transfers to Route 61 for a short connection to his job site. “Traffic can be pretty stressful at this time of the day, but Freeway Express 290 is great because it can go in the carpool lane and it has limited stops which makes commuting less troublesome.”

Isaiah loads his activated bus pass on his smartphone to show the driver upon boarding Omnitrans.

The Omnitrans passenger service that Isaiah has enjoyed most recently has been our introduction of mobile fares via the Token Transit app. “I get a 7-day pass every week on Token Transit. It’s neat to be able pay with your phone and not have to worry about always having exact cash. I always had to have $18 cash to pay the driver for a pass, but having the mobile fare option has made riding so much easier because I can easily buy the pass with my debit card. And, you don’t need to worry about losing your bus pass, either, because it’s always in your phone.”

Isaiah would like to get a new car soon, but that doesn’t mean his journey with Omnitrans will have to come to an end. “Honestly, when I get a new car, I will continue to take the bus and leave my car at home during the week and only drive on the weekends. It’s more convenient because you don’t have to sit through traffic or spend more money on gas,” he reveals of his future transportation plans.

He also plans to enroll in classes at Valley College in San Bernardino, where he will be entitled to unlimited rides with our GoSmart program for students!

“I’d never ridden the bus before; I just looked up the bus schedules online one day when I needed a ride because my car broke down. I’d never had a reason to ride, but now I would recommend it to others, honestly. It’s affordable, reliable, and saves money,” says Isaiah as he boards Freeway Express 290 to head back home at the end of his work day. See you on the bus tomorrow, Isaiah!

Veterans Ride Free on Veterans Day

To thank and honor our veterans, Omnitrans is offering free rides to the men and women who have served in the United States Armed Forces on Saturday, November 11, 2017. It is our way of saluting those who have contributed to protecting our nation’s freedom.

Veteran single ride fares will be free on the new Token Transit mobile fare app. Text “TOKEN” to 41411 to download the app. Or simply board with a Veteran ID card,  indicating your retired military status. The offer is good on any Omnitrans vehicle including sbX, Freeway Express, OmniGo community shuttles, and our local fixed-route buses.

Accepted forms of ID include those issued by US Departments of Defense or Veterans Affairs, San Bernardino County Veterans Affairs, and the California Department of Motor Vehicles.

Veterans enjoy discounts throughout the year with our discounted Veterans Fare and bus passes. Required methods of proof of eligibility for such fare discount include:

  • County of San Bernardino Military Veterans ID card
  • US Department of Veteran Affairs ID card
  • Department of Defense retired ID card, or
  • a transit agency Veterans ID card

If you are a veteran and would like to apply for the San Bernardino County Military Veterans ID card, please click here to apply online.

Detours scheduled due to Rendezvous Back to Route 66

Due to the 5th Annual Rendezvous Back to Route 66 event in Downtown San Bernardino on Saturday, October 7, 2017, several Omnitrans routes will be detouring between 8 a.m. and 11:00 p.m. Please plan ahead as your bus stop locations may be affected!

Route 1
Northbound from the San Bernardino Transit Center:
Continue on Rialto
Left on Mt. View
Right on 2nd St.

Southbound from Sierra Way:
Right on 2nd St.
Left on Mt. View
Right on Rialto

Route 2
Northbound from the San Bernardino Transit Center:
Continue on F St.
Left on 2nd St.
Right on G/H St.
Right on 5th St.
Left on E St.

Southbound from E St.:
Right on 5th St.
Left on H/G St.
Left on Rialto

Route 3
Eastbound from the San Bernardino Transit Center:
Right on Rialto
Left on Sierra Way
Left on 5th St.
Right on Arrowhead
Left on E St.

Route 4
Westbound from Arrowhead:
Left on 5th St.
Right on Sierra Way
Right on Rialto

Route 10
Northbound from the San Bernardino Transit Center:
Left on Sierra Way
Left on 5th St.

Route 11
Northbound from the San Bernardino Transit Center:
Right on Rialto
Left on Sierra Way
Left on 5th St.
Right on D St.

Southbound from D St.:
Left on 5th St.
Right on Sierra Way
Right on Rialto

Route 14
Eastbound from 5th St.:
Right on Sierra Way
Right on Rialto

Westbound from the San Bernardino Transit Center:
Right on Rialto
Left on Sierra Way
Left on 5th St.

Route 15
Eastbound from the San Bernardino Transit Center:
Right on Rialto
Left on Sierra Way
Right on 3rd St.

Westbound from 3rd St.:
Left on Sierra Way
Right on Rialto