Tag Archives: omnitrans sbx

Food Fest vendors offer sbX free ride coupon

San Bernardino Third Thursdays Food Fest

Are you a foodie? Are you crazy about gourmet food trucks?  Then you won’t want to miss the San Bernardino Third Thursdays Food Fest!

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Specialty drinks from Mocha-Lotive

This popular downtown event is held next to City Hall the third Thursday of each month from 11:00-2:00.

Cupcakes from My Delight Cupcakery

Cupcakes from My Delight Cupcakery

This week, on March 19th, you can get a get a coupon for a free sbX ride with every meal purchased from participating Food Fest vendors.  Offer good while supplies last.

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Enjoy sweet and savory crepes from Crepes Bonaparte, ranked as one of the top 20 food trucks in America by QSR magazine. Or maybe you’re in the mood for a Blue Crab Burrito from Street Foods Co.? You might want to try Argentine food from Piaggio,  featuring extraordinary empanadas, superb sliders and mouthwatering Milanesa Sands. Yum!

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Don’t forget to save room for dessert! Satisfy your sweet tooth cravings with Chocolate Covered Strawberry and Lemonade cupcakes and other signature flavors from My Delight Cupcakery.

San Bernardino Third Thursdays Food Fest - My Delight Truck

Need a mid-day pick-me-up? Mocha-Lotive offers coffees, teas and smoothies to give you that extra boost of energy you need to make it through the work day.

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There are so many more culinary delights you won’t want to miss: the Mac & Cheese sandwich from The Grilled Cheese Truck, Asian style chicken from Belly Bombz, and  healthy brats or veggie dogs from Bratworks.

belly bombz

Treat yourself and a friend to an unforgettable food experience this Friday and get your coupon for a free first-class ride on the sbX rapid transit line. You deserve it!

Blue Crab Burrito from Street Foods Co.

Blue Crab Burrito from Street Foods Co.

For more info visit the SB Third Thursdays Food Fest Facebook page.

Employee of the Year: Don Frazier

On February 4th, Fleet Safety and Training Supervisor Don Frazier was named Omnitrans Employee of the Year for his dedication and invaluable contributions to success of the agency.

Don was critical to the successful launch of our sbX rapid transit service. He personally developed an in-depth, hands-on training program for our sbX coach operators to ensure they had the skills necessary to safely and efficiently run the route. He also tested vehicle features and helped identify potential problems along the corridor. Thanks to his excellent program and the hard work of his training team, our coach operators were well prepared for the April launch.

The latest Omnitrans training tool: the virtual coach simulator

His commitment to innovation has led our training program to new heights, most recently with the introduction of a virtual coach simulator. It is used as a defensive driving tool to give coach operators the opportunity to face challenging crisis scenarios not easily duplicated in their actual road training. Don constantly looks for new tools and training programs that he can implement with little cost to the agency.

However, to see where Don truly shines, you simply need to talk to the members of his team who nominated him for the Employee of the Year Award.

Don Frazier with trainers Charles Molloy, Stephen McClure, and Christina Diaz

“He is very fair and he watches out for his crew,” says Instructor Charles Molloy frankly. “He takes care of us and wants the best of everything for us. As far as tools or training materials—anything we need—he goes to bat for us.  And it’s because he’s come up through the ranks and knows what we’re facing. I’ve been here going on 21 years and have seen a lot of people in that position, and he’s the best by far. He’s worked hard to bring in innovative training tools like the new coach simulator. Since he became supervisor, this department has risen to a whole new level.”

Don on a test drive in one of the sbX articulated buses

“In my opinion, Don is very deserving of this award,” adds Instructor Christina Diaz. “He is a cool, calm, collected, flexible supervisor. He always has an open door policy. He is always open to suggestions and ideas. For me personally, I feel fortunate and grateful to work for someone like him. He’s been a great mentor to me and has taken me pretty much under his wing.  Even though he’s a supervisor, he’s had no reservations about taking time out of his busy schedule to work with me and show me Omni way. And I’m very appreciative of that.”

Omnitrans trainer Kimberly Perkins

Omnitrans trainer Kimberly Perkins

“Wow. What can I say?” says Instuctor Kimberly Perkins. “I just feel he’s taken us to a whole new level with new equipment and programs we never had before. He’s very good about listening to our suggestions and going to bat for us. I feel like I can go to him for anything. You know how sometimes you can feel so stressed by your boss that you don’t even want to come to work? Don’s the opposite. He makes you want to be here. He supports you and encourages you to give it your best. He always fair and treats all of us the same.”

Stephen McClure agrees. “Don is fair and follows the rules. He’s extremely nice to work for. Whenever I’ve talked with my wife about some of the things he’s done, she says ‘Wow, you really have a good boss.’  And she’s right. I have worked in my lifetime for many people—including myself—and he’s the best.” He grins, “And when you get to be as old as I am, you’ve worked for a lot of people.”

Omnitrans CEO P. Scott Graham, Operations Director Diane Caldera, Employee of the Year Don Frazier, and Board Chair Alan Wapner

Don seems a little overwhelmed by their comments.

“That means a lot to me, and it really hits me emotionally,” he confesses. “Last year was so tough on all of us. We had several large coach operator student classes, a coach operator instructor recruitment class, several return to work and accident prevention workshops and new DMV certifications to meet. We also had to train ourselves on the new sbX articulated buses  and learn to operate the corridor so that we could in turn train the coach operators. “

Don shakes his head, thinking back. “We were literally going non-stop all the time, pulling long hours and making personal sacrifices in order to do what needed to be done. They are an awesome team, and I’m incredibly proud of everything we’ve accomplished together.”

Director of Operations, Diane Caldera is not surprised. “When you lead by example and really care about and support your staff the way Don does, they will move the earth for you. We have one of the finest training teams in the industry and there is no end to what they can achieve.”

- Juno Kughler Carlson
  Juno.Carlson@omnitrans.org 

Don’s daughter Sandi Coria, his wife Audrey and son-in-law Phil Coria attended the award presentation to show their support and celebrate his achievement

Omnitrans is now on Instagram!

We love taking photos, and Instagram is the perfect place to show them off! Follow @Omnitrans to see everything from vintage throwbacks from our archives to great candid and behind-the-scenes shots. Below are some of the photos we’ve shared recently. Click on each picture to go to the actual post.

Have you taken any great Omnitrans shots?  Share them with us using hashtag #omnitrans!

sbX bus rapid transit launch day – photo by Juno Kughler Carlson

Mmmmm Omni donuts! – photo by Janice Kuhn

1980s Omni Flex Service – from the Omnitrans photo archives

Twilight at Omnitrans bus yard – photo by Juno Kughler Carlson

Elvis impersonator on an Omnitrans bus – Omnitrans photo archives

Stuffing buses at the Spark of Love Toy Drive – photo by Janice Kuhn

Omnitrans at the end of the rainbow – photo by Caroljo Mitchem

Bus cleaning on a rainy night – photo by Juno Kughler Carlson

 

Loma Linda seniors early adopters of sbX

Retired nurse and Loma Linda resident Alexina aboard sbX BRT, photographer Juno Kughler Carlson

“I love everything about sbX!” says Alexina with a broad smile.

The retired nurse and Loma Linda resident has been a regular rider on the rapid transit line since it launched in April. She doesn’t have a car and relies on public transit to get everywhere she need to go. She prefers riding sbX because it has stops at her favorite destinations, and the Anderson Street station is just a few blocks from her home.

“I enjoy getting out, so I’ll often take sbX over to Inland Center Mall or out to lunch. It’s a nice ride, and the air conditioning is wonderful! Today is the third time I’ve ridden the entire line all the way up to Palm and Kendall and back. It’s very relaxing, and I can read or just enjoy the scenery.”

An avid romance reader and Amazon reviewer, Alexina always has her Kindle handy in her purse. “I use the electrical outlets and Wi-Fi on here all the time,” she explains. “I carry power cords for my phone and Kindle with me so I can charge them whenever I need to. It’s very convenient.”

Reginald Wiley

Reginald is a retired Air Force veteran also living in Loma Linda. Although he’s been a regular rider from the beginning, he admits that early on he had doubts about the rapid transit system.

“I was one of the naysayers at first,” he explained.  “Until I rode on it for the first time. I have to say it far exceeded every expectation I had. I like it.”

Reginald also finds it convenient to have an sbX station just two blocks from his home.  “It makes it very easy for me to get to the VA hospital, and it’s about 15 minutes faster than the regular bus. I also like being able to charge my cell phone while I’m riding. It works well for me, and I enjoy it.”

OmniTrans = Independence

A guest article written by Connie Jones, blogger for So I’m Legally Blind
Connie on her Omnitrans sbX bus ride

On my sbX bus ride

To me, the title of this post says it all! Without public transit, I wouldn’t have been able to go to school, work, the store, appointments etc. I’ve been legally blind since birth, and have never been able to drive.  So, like every independent visually-impaired girl, I hopped on the bus. Via the Omni, I was able to attend San Bernardino Valley College, and continue on to UC Riverside to complete my degree.  I’d catch the Omni at 6:30 AM and catch a couple of transfers to get to UC Riverside.  It took some serious time, but I did it!  With the help of Omnitrans, I was able to accomplish my goal of an education, meet some very interesting people and I learned that I can get to places on my own.  That meant the world to me!

Pointing at the customer service call box at the sbX station

Pointing at the customer service call box at the sbX station

Yes, Yes, I know, the bus can’t possibly be like driving a car, but for me, it allowed me to be independent. I’ve always imagined, ultimately, that’s what driving a car must feel like…the ability to get from one point to another.  I always remember how inexpensive it was for a day pass, and because I also had the disability identification card, it cost even less. I always ask if there’s a disability discount and Omni has always had that option.  Granted it did take time to get places, even using the Omnibus, but now they have the very nice sbX bus that bus is faster, has fewer stops, and is just plain awesome!

sbX ticket vending machines are also labeled in Braille

sbX ticket vending machines are also labeled in Braille

I work at the local university and they have a great rideshare program that has allowed me to catch a ride to work with one of my dearest friends. I’m a counselor who works with physically and visually-impaired students and I’m always talking to them about public transit options.  Luckily, I get to provide information about the Omnitrans Access Service for people with disabilities and now the sbX bus. Lack of transportation and providing information for individuals with visual impairments is one of the reasons why I started my blog, So, I’m Legally Blind.

Looking at the fare box with a day ticket

Looking at the fare box with a day ticket

Through my blog, I recently met Juno Carlson, a wonderful lady who does the Omni blog and we spent the morning on the sbX bus.  I loved it!  It has easy wheelchair access and tie downs for the wheelchairs. It also has several outlets where you can charge your phone, tablet and laptop. Very convenient! The machine where you pay is easy to read with large letters, has voice capability and is in Braille.  I really liked the large letters on the overhead board that provides transit info, etc.  Now, if I wanted to move, I could just catch the sbX and get to work faster.  Granted, the stops are fewer, but the sbX has stops in my area.  Every Omni bus driver I met couldn’t have been nicer.

Looking at the outlet that’s on the sbX for laptops, phones, tablets etc

I’m so grateful that Omnitrans was available to me when I was going to school and work. Now if I need to use the bus in the future….sbX awaits!

With the sbX coach operator

]With the sbX coach operator

 

 

Friends Ride Free Fridays on sbX

Friends Ride Free Fridays on sbX

Every Friday in October and November, paying sbX passengers can bring a friend along for free! Why? Because riding is always more fun with two!

It’s the perfect opportunity to grab a quick lunch along Hospitality Lane with a co-worker, take in a matinee with your child at the Regal Cinema , or do a little shopping with your best friend at Inland Center Mall.  Best of all, you don’t have to worry about traffic or parking.  You and your friend can simply relax and have a great conversation while enjoying the luxury interior of our sbX coach.

Pedro is a student and part time DJ, and his friend Lexy works at a local restaurant. They regularly travel together on sbX and say that it’s a very different experience from the normal Omnitrans coaches.

“You get a different type of rider on sbX,” says Pedro. “There’s a lot of professionals and students. It’s also fast. We save hours in travel time each day between all our trips.”

friends ride free fridays on sbx

Lexy nods, “True. It’s convenient because it stops close to most of the places we go to. And I like the outlets and free Wi-Fi.” She laughs. “I’m always looking for a place to charge my phone!”

So how does “Friends Ride Free Fridays” work?  It’s simple.

  • The free rider must be accompanied by an sbX passenger with a valid pass or proof of payment.
  • Both riders must board and exit together.
  • The offer is exclusively for our sbX Green Line service, and not good on Omnitrans, OmniGo or Access buses
  • Friends Ride Free Fridays runs through October and November 2014

So grab a friend next Friday and treat yourselves to a first class trip aboard sbX. You both deserve it! For more information visit our sbX page at http://www.omnitrans.org/services/sbx/ 

Omnitrans Employee of the Quarter: sbX dispatcher Robert Avant

Omnitrans sbX dispatcher Robert Avant

Omnitrans Employee of the Quarter Robert Avant is a man of many talents: artist, writer, musician, coach operator, coach operator instructor and relief dispatcher. But with our BRT launch last April, he claimed a new title for himself as the “Maestro” of sbX.

One look at the sbX dispatch monitor, and it’s easy to understand the musical reference. A symphony of 60-foot coaches moves in sequence along the route, carefully guided by the dispatcher to ensure proper rhythm and flow. If the vehicles start to bunch in one area or a gap begins to separate them, the dispatcher must coordinate their movements to bring them back into balance.

Omnitrans Employee of the Quarter Robert Avant

Robert Avant with Director of Operations Diane Caldera

“sbX is based on frequency rather than on time points, and there are many factors that come into play to affect the system,” points out Robert. “Traffic patterns and passenger load can change the timing of a vehicle. A coach operator who is transporting two wheelchair passengers, for example, will need extra time for loading and unloading. Traffic backed up at an intersection or unexpected detours can also cause delays. Every day is something different, but that keeps it interesting.”

Robert’s skills were put to the test during the initial launch of the sbX BRT service, when the system faced several unexpected challenges. The Traffic Signal Prioritization (TSP) system did not work as expected, delaying many articulated coaches along the corridor. In addition, not all Global Positioning Systems (GPS) were functioning correctly. This caused coaches not to appear, or appear inaccurately, on the dispatcher’s corridor map monitor.

Omnitrans sbX dispatcher Robert Avant

This made Robert’s job as sbX dispatcher incredibly difficult. He maintained clear communication with coach operators, field supervisors, management and other departments to keep them apprised of the issues. He worked as best he could with dispatch’s GPS tracking system and radio to locate and track each coach along the corridor. When he identified a delay or coach bunching, he quickly coordinated with Operators to put them back on time to meet the riding public’s expectations.

Robert also helped create a monitoring system within a detailed sbX Dispatch Daily roster form to track and maintain service reliability and to ensure that shift exchanges and meal breaks occurred as expected. Once the system was up and running, Robert quickly and effectively cross-trained other dispatchers on these sbX dispatching procedures, broadening the department’s flexibility and reliability in coverage and increasing efficiency when dealing with unplanned absences, illnesses or emergencies.

Omnitrans Employee of the Quarter Robert Avant

A few members of our wonderful dispatch team: Ed Cooney, Mark Bueche, Robert Avant and Ronnie Davis

“Before this system was put into place, we were trying to track information on seven different forms,” explains Robert. “There was no centralized resource for information. Now everything is recorded in one place so we can quickly see what needs to happen and what availability is at any given time.”

“Robert played an important role in jump starting the sbX system when it went live in April,” says Omnitrans Director of Operations Diane Caldera. “His contributions and problem-solving abilities helped ensure that the sbX service we provide is the sbX service that was advertised. We are so proud to honor him as Employee of the Quarter.”

Omnitrans Employee of the Quarter Robert Avant

Although he loves the variety and demands of dispatch, Robert also enjoys the personal connections he makes as a coach operator instructor. “I like helping people build their confidence and develop their skills. I try to create an atmosphere of trust where they feel comfortable learning. My policy is what happens on the bus during training stays on the bus. I’m not going to yell at anyone or later tell a supervisor that they asked a stupid question. There are no stupid questions.”

Creativity and spirituality are a huge part of Robert’s life. In his private time, he sketches portraits and paints still-life scenes. He’s also working on a self-help book, “Becoming The Best You.”

“I believe any challenge can be overcome,” says Robert. “It just takes dedication, discipline and the desire to succeed.”

Omnitrans sbX dispatcher Robert Avant

Do you like this story and want to share it on your blog or newsletter?  All of our articles may be freely shared with others.

Have a great Omnitrans story to share? Email Juno Carlson at juno.carlson@omnitrans.org