Tag Archives: omnitrans service changes

Minor Service Changes Set for May 2

Omnitrans May 2016Just in time for spring and summer fun, the May Bus Book is here!

While there aren’t any major changes to report for your favorite routes, minor adjustments have been made to the following routes, so be sure to check your schedule before you travel.

One item of note:  in response to customer concerns, sbX will conclude its test program of stopping on demand, and once again will stop at every station along its route, on every trip.

To enhance travel times to and from the San Bernardino Transit Center, minor time adjustments have been made to the following routes:

Weekdays:  Routes 2, 3, 4, 7, 8, 10, 11, 14 , 15 and 290.

Saturday: Routes 2, 3, 4, 8, 10, 11, 14 and 15.

Sunday:  Routes 3, 4 and 14.

Other Changes

Route 5:  A minor runtime adjustment was made to the weekday schedule.

Route 15 :  A new AM trip from Redlands Mall has been added to the Saturday schedule.

Route 61:  The long-term detour has been lifted on south Vineyard Ave. in Ontario.  Route will resume normal routing along Archibald and Holt.  A minor schedule adjustment also was made to weekday schedule.

Route 67:  Minor schedule adjustments was made to the weekday schedule.

Route 85:  All schedules will reflect minor schedule adjustments.

Route 325:  Minor schedule adjustment was made to the weekday schedule.

You can take a look at the May Bus Book here.

And don’t forget! Mountain Transit and Victor Valley Transit bus passes now can be purchased at the San Bernardino Transit Center.

Preparing for service change week

omnitrans september 2015 serivice changes

Service Changes start Tuesday, September 8th

If your normal route is one of those affected by the service changes, plan your trip in advance and allow yourself extra time to arrive at your destination.

For more information on routes and schedules, visit www.omnitrans.org to view the September Bus Book, Guide to Service Changes and other helpful links. Bus Books are also currently available on buses and at pass outlets.

For quick access to NexTrip, Bus Book, Rider Alerts, special promotions, Omnitrans news and social media sites, download the Omnitrans App from the Apple App Store or Google Play.


NexTrip Accuracy

Because NexTrip bus arrival prediction information is based on performance history, it will take several days for it to adjust to the service changes.


Omnitrans Ambassadors

Omnitrans Ambassadors will be on hand on September 8th and 9th from 5:30-9:00 a.m. and 3:00 – 6:00 p.m. at the locations listed below to assist passengers with service change questions. Ambassadors will be wearing orange safety vests to help you identify them.

• San Bernardino Transit Center
• Chaffey Transit Center
• Ontario Transit Center
• Montclair Transit Center
• Ontario Mills
• Chino Transit Center


New Route 290 Freeway Express

• Passengers can ride the new Route 290 Freeway Express service for free Tuesday, September 8th through Friday, September 11th. No coupon needed.

• Both Freeway Express Routes 215 and 290 will have free WiFi on board for your smart devices.

• Freeway Express Routes 215 and 290 cost the same and accept the same bus passes as regular Omnitrans bus routes.

• The closest park and ride lot to the San Bernardino Transit Center is located at the sbX Civic Center Station (City Hall Building Structure).


San Bernardino Transit Center Activities

Tuesday, Sept. 8
Drawstring Bag Giveaway
10 a.m. – 2 p.m. or while supplies last

Wednesday, Sept. 9
Omnitrans Beanbag Game and Water Giveaway
11 a.m. – 1 p.m.

Thursday, Sept. 10
San Bernardino Teen Music Workshop Concert
4 – 6 p.m.

Friday, Sept. 11
Ice Cream Sandwich Giveaway
11 a.m. – 1 p.m. or while supplies last

Buses not in service on Labor Day

Oomnitrans - no bus service on labor daymnitrans offices will be closed and buses will not be running on Monday, September 7th for the Labor Day holiday. Our offices will reopen and buses will resume operation on Tuesday, September 8th.

Please keep in mind that Omnitrans service changes go into effect on September 8th. You can plan ahead with our Guide to September Service Changes which features the new bus book, detailed route information, and helpful links.

 

A closer look at September 8th Service Changes

Video presentations by Omnitrans Service Planning Manager Jeremiah Bryant
Service Planning Manager Jeremiah Bryant, Analyst Carolann Williams, and Scheduling Analyst Victor Cuate

Service Planning Manager Jeremiah Bryant, Analyst Carolann Williams, and Scheduling Analyst Victor Cuate

This is the biggest service change Omnitrans has introduced in years, and we know our riders have lots of questions as to how this is all going to work. In the two presentations below, Omnitrans Service Plannning Manager Jeremiah Bryant will take you through each of the route changes to show you what’s new and why with easy to follow route maps and visuals.

Still have questions? We’re here to help! Drop us an email at contact@omnitrans.org or add your comment to this post.

Try Route 290 Freeway Express free!

Omni - Freeway FB HEADER 850x315

Beginning September 8th, Omnitrans will deliver on one of our customers’ most frequent requests: a freeway express on the I-10.

A new and revised version of the old Route 90, Route 290 runs peak morning and evening weekday service with 15 one-way trips. This freeway express service connects downtown San Bernardino, Arrowhead Regional Medical Center Ontario Mills and the Montclair Transit Center. Travel time is cut in half, compared to similar local bus service.

Omnitrans mascot Buster the Bus stands beside a bus promoting the agency's newest Freeway Express service.

As an added benefit to passengers, both Omnitrans freeway express routes 215 and 290 will offer free Wi-Fi on board. Commuters can now enjoy surfing the web with a smart device during their trip!

Interested in making Route 290 your regular commute? Try it for FREE Sept. 8th  through 11th and enjoy a relaxing, hassle-free ride. We think you’ll be a fan.

Not only are our freeway express services a fast and comfortable way to commute, they’re also affordable.  Both Routes 215 and 290 cost the same and accept the same bus passes as regular Omnitrans bus routes!

For more information on Route 290 and other upcoming service changes, check out our September Bus Book preview.

Route_290_0915_Page_1

Route_290_0915_Page_2

Omnitrans Proposes Changes Including New Freeway Express

Omnitrans proposed September 2015 service changes

San Bernardino Transit Center – busway

Omnitrans is proposing changes that would impact bus routes throughout the San Bernardino valley effective September 8, 2015.  Plans include streamlining service in the west valley, adding a new freeway express route on I-10, realigning routes to serve a new transit center in San Bernardino, and implementing a new customer application process for Access ADA service. To gather public comments, a series of meetings are scheduled between March 19 and 27.  (details below)

West of the I-15 freeway, Omnitrans proposes realignment of nine north-south routes to improve directness of service, reduce travel time and simplify the route network.  In response to frequent customer requests, freeway express Route 290 is proposed to offer weekday, peak-hour service on the I-10 corridor between Montclair and San Bernardino with stops at Ontario Mills and Arrowhead Regional Medical Center.

With the September opening of the San Bernardino Transit Center (SBTC), eleven bus routes need to be adjusted to streamline access to the new site located on Rialto Avenue between E and F Streets in downtown.  The facility is adjacent to an Omnitrans sbX rapid transit station. Neighboring transit agencies, Mountain Transit and Victor Valley Transit Authority, also will serve the transit center.  In 2016, when construction of a rail extension is complete, the SBTC will provide a direct connection to Metrolink commuter trains.

San Bernardino Transit Center - north view

San Bernardino Transit Center – north view

“The new transit center will serve approximately 6,000 customers per day as they make connections between routes,” said Omnitrans spokesperson Wendy Williams. “Passenger amenities include sheltered waiting areas, real-time arrival signs, public restrooms, a customer service desk, and 24/7 security.  It will be a LEED gold certified facility, meaning it incorporates the best in energy-efficient and environmentally-friendly design.”

Also in September, more direct service to San Manuel Indian Bingo and Casino is proposed by extending Route 1 east to Victoria Avenue, in response to customer requests.  At the same time, frequency on Route 1 north of downtown San Bernardino is proposed to increase to every 15 minutes, instead of every 30 minutes today.

To utilize Access, transportation service for person with disabilities, customers first must complete an application to determine eligibility under the guidelines of the Americans with Disabilities Act (ADA).  Omnitrans proposes implementing an in-person element to the process, which is conducted by mail currently, to help customers complete their application in a timely manner.

The service proposals, including any changes made as the result of public comment, are expected to go to the Omnitrans Board of Directors for final approval on May 6, 2015.

Detailed information about all proposed changes is available online at: 2015 Omnitrans Proposed Service Changes Brochure

Omnitrans proposed service changes

Public Hearing Schedule:

HIGHLAND: Thursday, March 19

  • 9:00 am – 12:00pm, City Council Chambers, 27215 Base Line Rd.

YUCAIPA: Thursday, March 19

  • 3:00 – 6:00 pm, Yucaipa Transit Ctr., 34276 Yucaipa Blvd.

MONTCLAIR: Monday, March 23

  • 7:00 – 11:00 am, Montclair Transit Ctr., 5091 Richton Rd.

RANCHO CUCAMONGA: Monday, March 23

  • 1:00 – 4:00 pm, City Council Chambers, 10500 Civic Center Dr.

FONTANA: Tuesday, March 24

  • 7:00 – 10:00 am, Metrolink Station, 16777 Orange Way

SAN BERNARDINO: Tuesday, March 24

  • 11:00 am – 2:00 pm, San Bernardino Transfer Ctr., 4th & F St.
  • 3:00 – 7:00 pm, Omnitrans, 1700 W. Fifth St.

CHINO: Wednesday, March 25

  • 8:00 – 11:00 am, City Council Chambers, 13220 Central Ave.

FONTANA: Wednesday, March 25

  • 3:00 – 6:30 pm, Metrolink Station, 16777 Orange Way

RANCHO CUCAMONGA: Thursday, March 26

  • 9:30 am – 1:00 pm, Chaffey College Transit Ctr., 5885 Haven Ave.

ONTARIO: Thursday, March 26

  • 3:30 – 7:00 pm, City Hall Community Rooms, 303 East B Street

SAN BERNARDINO: Friday, March 27

  • 7:00 – 10:00 am, San Bernardino Transfer Ctr., 4th & F St.

 

Comments may also be submitted by phone at 909-379-7150, email: PublicComment@Omnitrans.Org  or mail to Omnitrans, 1700 West Fifth Street, San Bernardino, CA  92411.  The comment period closes April 3, 2015.

www.omnitrans.org

Feedback wanted on proposed service changes

Omnitrans proposed service changes

Omnitrans wants your opinion regarding bus service and several proposed changes designed to improve our services. Omnitrans planning staff will be available to receive your comments and discuss service proposals at upcoming meetings.

PROPOSED CHANGES:
Omnitrans seeks to improve the directness of travel and travel times, implement a new Transit Center in San Bernardino, start a peak hour freeway express pilot program on I-10, and make corresponding changes to the Access Service Area. These changes fall into five key areas:

1)  West Valley North-South Routes:
Route proposals focus routes on key north-south corridors instead of crisscrossing. Many routes are renumbered to signify change. Current routes with major changes proposed include 63, 65, 67, 68, 80, 81, 82 and 83.

2)  Downtown San Bernardino Routing for the San Bernardino Transit Center (SBTC):
The SBTC is scheduled to open September 2015. The SBTC is located at E Street and Rialto Avenue, approximately 0.7 miles from Omnitrans current downtown transfer hub. All local routes that service in downtown San Bernardino (1, 2, 3, 4, 7, 8, 10, 11, 14, 15, & 215) have proposed map changes.

3)  Introduction of Interstate 10 Freeway Express Pilot Program:
Omnitrans proposes implementing Route 290, an AM & PM peak hour service on I-10 with stops at the San Bernardino Transit Center, Arrowhead Regional Medical Center, Ontario Mills and Montclair Transit Center.

4)  ADA Access Area Revisions for Proposed Routing:
The Access service area is defined by a ¾-mile area around Omnitrans fixed route service. With the fixed route changes under consideration, there are some minor adjustments that would slightly extend the Access service area.

5)  In-Person Component added to ADA Access Service Eligibility Determination:
Currently, Access applicants submit the American’s with Disabilities Act (ADA) application and doctor’s verification in writing through the mail. Approximately 30% of applications are not completed within the application timelines. Omnitrans proposes adding an in-person session to the ADA Access application process to enhance the accuracy of the process and ensure that applicants are being matched to the appropriate service.

INFORMATION LINK:

PUBLIC MEETINGS:

Thursday, March 19, 2015

HIGHLAND
9:00 A.M. to 12:00 P.M.
City Council Chambers, 27215 Base Line Highland

YUCAIPA
3:00 P.M. to 6:00 P.M.
Yucaipa Transit Center, 34276 Yucaipa Boulevard

Monday, March 23, 2015

MONTCLAIR
7:00 A.M. to 11:00 A.M.
Montclair Transit Center, 5091 Richton Road

RANCHO CUCAMONGA
1:00 P.M. to 4:00 P.M.
City Council Chambers, 10500 Civic Center Drive

Tuesday, March 24, 2015

FONTANA
7:00 A.M. to 10:00 A.M.
Fontana Metrolink Station, 16777 Orange Way

SAN BERNARDINO
11:00 A.M. to 2:00 P.M.
4th Street Transfer Center (Carousel Mall Side)

SAN BERNARDINO
3:00 P.M. to 7:00 P.M.
Omnitrans, Large Lobby Conference Room, 1700 W. Fifth Street

Wednesday, March 25, 2015

CHINO
8:00 A.M. to 11:00 A.M.
City Council Chambers, 13220 Central Avenue

FONTANA
3:00 P.M. to 6:30 P.M.
Fontana Metrolink Station, 16777 Orange Way

Thursday, March 26, 2015

RANCHO CUCAMONGA
9:30 A.M. to 1:00 P.M.
Chaffey College Transit Center (Off College Drive)

ONTARIO
3:30 P.M. to 7:00 P.M.
City Hall Community Rooms 1 and 2, 303 East B Street

Friday, March 27, 2015

SAN BERNARDINO
7:00 A.M. to 10:00 A.M.
4th Street Transfer Center (Carousel Mall Side)

At these meetings, all interested parties or agencies will be afforded the opportunity to be heard.  The public is welcome at these meetings any time within the specified dates and times to discuss with Omnitrans staff the proposed changes.

Any person or agency may mail comments until Thursday, April 3, 2015 by 5:00 P.M. to the Omnitrans main office located at 1700 West Fifth Street, San Bernardino, California 92411 to the attention of the Planning Department.  Comments may also be received by telephone by calling (909) 379-7150 or via email at PublicComment@Omnitrans.Org

Guide to September service changes

Omnitrans September 2014 bus book

Click here for a preview of the new bus book

Why are fares increasing?

This is Omnitrans’ first fare increase in five years. Just as with any other company, service or even home, the cost of our operations increases over time. Since Omnitrans is required by FTA to receive at least 20% of our operating costs from customer fares, our fares must balance with our costs.

View the new fare table.

Are fares increasing because of sbX?
No. The new fare structure was long-planned, and approved prior to the start of sbX service. 

Why is OmniLink service being eliminated?
Unfortunately, ridership on OmniLink was low, and the cost to operate the on-demand service was high. The good news is that 80% of Omnitrans customers who used OmniLink service are covered by OmniGo Hometown Shuttle service in their communities.

Scroll below to view info on specific routes and destinations.
____________________________________________________

September service changes by route:

ROUTES 3 & 4

  • What’s Different:  Routes 3 & 4 service frequency is improved to 15 min. after 8 a.m.
  • Why:  To add convenience and reliability on a popular route.

Route 5 – (view map AND SCHEDULE)

  • What’s Different:  Route 5 service frequency is improved to 30 min. The route also has been realigned to travel on Waterman Ave., between Gilbert and Barton Rd. The route no longer serves 4th St. or Goodwill.
  • Why:  To improve travel time, and provide coverage of a portion of Waterman Ave. previously served by Route 9.

Route 7 – (VIEW MAP)

  • What’s Different:  The end of the line has been moved to 5th and “F” Sts.
  • Why:  To respond to customer safety concerns at the previous end of line location (G St.).

Route 8 –  (VIEW MAP & SCHEDULE)

  • What’s Different:  Route 8 now is two routes – Short 8 and Long 8. Short 8 travels from downtown SB to the Redlands Mall; Long 8 travels from downtown SB to Crafton Hills College. Note:  the route no longer travels to the Yucaipa TC.
  • Why:  To improve frequency to downtown SB, and serve Mentone. Service eliminated along Yucaipa Blvd. now is served by Route 19.

Route 9

  • What’s Different:  Route 9 has been eliminated.
  • Why:  To improve service in SB and Yucaipa with increased frequency on Routes 5 and 19. Travel between SB and Yucaipa also will be faster, transferring from sbX to Route 19.

Route 14 – (VIEW MAP)

  • What’s Different:  The Route 14 Almeria tripper has moved from Almeria to Live Oak.
  • Why:  To accommodate the new location of the ISS workshop served by the tripper.

Route 19 – (VIEW MAP AND SCHEDULE)

  • What’s Different:  Route 19 service is extended to the Yucaipa TC. The route also has been realigned between the VA Hospital and the Yucaipa TC, along the path of the old Route 9.
  • Why:  To improve frequency on Barton Rd. and improve connection to sbX. Duplication of Route 8 service also is eliminated.

Route 20

  • What’s Different:  Frequency on Route 20 is reduced to 60 min. every day. The route will travel on Juniper and Merrill to and from the Fontana TC; service on Sierra is eliminated.
  • Why:  Due to low ridership.

Route 22 – (VIEW MAP AND SCHEDULE)

  • What’s Different:  Route 22 will travel on Valley Blvd. to and from the Arrowhead Regional Medical Center; the San Bernardino Ave. and Wild Rose “loop” has been eliminated.
  • Why:  To simplify travel. Service eliminated on San Bernardino Ave. now is covered by Route 19.

Route 61 – (VIEW MAP)

  • What’s Different:  Route 61 schedule has been adjusted to eliminate the need for transfer at Ontario Mills Mall.
  • Why:  For customer convenience, and to avoid missed connections.

Route 215

  • What’s Different:  Route 215 service frequency has been improved to 30 min. for the majority of Saturday and Sunday.
  • Why:  To add convenience on a popular route.

Route 365 – (VIEW MAP AND SCHEDULE)

  • What’s Different:  A tripper has been added to Route 365 between Butterfield Ranch and Chino Hills High School.
  • Why:  To provide convenient service to students.

OmniLink

  • What’s Different:  OmniLink service has been eliminated.
  • Why:  Due to a combination of high operating cost and low ridership. Please note that 80% of OmniLink customers are covered by OmniGo service.

Access – (VIEW MAP)

  • What’s Different:  Access zone boundaries have changed.
  • Why:  Based on fixed route changes, boundaries changed to comply with ADA regulations.

___________________________________________________

Common destination questions

How do I make connections to downtown SB without Route 5?(Route 5 no longer serves the 4th St. TC). If you’re going downtown, try a quick transfer from Route 5 to Routes 1, 3, 4, or 8. If you’re close to Cal State or Hospitality Ln., try taking sbX downtown – service is faster and more frequent! Route 5 also now provides direct service on Waterman to important locations such as Inland Regional Center, Lighthouse for the Blind, Hospitality Ln., and several trade schools.

How do I get bus service to/from Barton Ave.?
(Route 9 has been eliminated). Route 19 now serves Barton Ave. from Redlands to Colton every 30 min.

How do I get bus service on Yucaipa Blvd.?
(Route 8 has moved, and Route 9 has been eliminated). Route 19 provides service every 30 min. on the Blvd., and you now can travel all the way to Fontana without a transfer! If you’re going to downtown SB, try taking Route 19 and transferring to sbX. Your trip will be faster than it was on Route 8 or 9!

How do I get bus service from Colton Ave.?
(Direct service on Colton was eliminated due to low ridership). The entire distance of Colton Ave. is within walking distance of Route 8 or Route 15, from Orange, Lugonia, Redlands or State Sts.

How do I get bus service from Mt. View Ave.?
(Route 19 has been realigned). Although direct service no longer is available on Mt. View Ave., you can take a short walk to either Redlands Ave. or Barton Rd. and catch either Route 8 or 19, which both now come by every 30 min.

How can I get to/from Fontana High School with the new Route 20 schedule?
(Route 20 frequency has been reduced to 60 min.). You still can take Route 20 to school; the service frequency has been reduced, but the schedule has been adjusted so that students still can make it to class before 0 or 1st period, and there will be a bus coming by not too long after school is out.

How can I get service to/from Goodwill Industries, the CID Center for Individual Development, or the Andersen School?
(Route 5 has been realigned). While Route 5 no longer stops in front of these locations, you still can catch Route 5 on Waterman Ave. via a short walk. At Palm and 3rd, you also can catch the newly-improved Route 8, with service every 30 min. to downtown SB.

How can I get to/from the Meadowbrook Park Tower and Apts. at 2nd and Sierra Way?
(Route 5 has been realigned; Route 9 has been eliminated). You still can catch Route 5 about a block from your location; Route 8, with increased 30 min. frequency, also is available at 3rd and Sierra Way. You also can catch sbX service at E and Rialto Ave. Additionally, when the new San Bernardino Transit Center opens at E and Rialto Ave. in about a year, downtown routes will meet there and service will be back on Rialto Ave.

How can I get to/from the Rock Church in San Bernardino?
(Route 9 has been eliminated). Omnitrans has improved service to the Rock Church, with improved service frequency every day! Route 5 will serve the church every 30 min. during the week – twice as frequent as Route 9 – so coming from Redlands or Yucaipa you can take Route 19 and transfer to Route 5 at Barton Rd. and Waterman Ave.

How can I get to/from the San Bernardino County Assistance office in Colton?
(Route 22 has been realigned). A short walk from the Assistance office will get you to Route 19, which you can catch on San Bernardino.

 How can I get to/from Walmart in Redlands?
(Route 19 has been realigned). Walmart now is served by Route 8, every 30 min.

Prepare for the new fares. Buy now, save later!

Buy Omnitrans bus passes before fare change, photographer Juno Kughler Carlson

Omnitrans fares

On September 2nd, Omnitrans fares will increase for the first time in five years. But you can save money now by purchasing extra passes in advance!

Because there will be no change to the actual look of our bus passes, any passes you currently hold will continue to be honored after September 2nd.  It’s a great opportunity to stock up at the lower price!

Once the fare change goes into effect, the price of a one-way bus trip will increase from $1.50 to $1.75 while the 1-day pass rate will rise from $4 to $5.  A 31-day pass will go from $47 to $55.  See the fare table for full rates and details. 

 omnitrans new fares

Spring Bus Book and Service Changes

 Omnitrans Spring Bus Book and Service Changes

The Omnitrans Spring Bus Book and service changes are now available online. Look for print editions to be distributed to the buses during the latter part of this month.

NEW SERVICE CHANGES TO TAKE EFFECT APRIL 28TH: 

  • The Kendall and Palm stop in San Bernardino will be served by Route 2.
  • CSUSB will be the end of the northern route for Route 7.
  • New sbX bus rapid transit service from the VA in Loma Linda to CSUSB begins! See pg. 18 for sbX route map and service span.

You can view a PDF of the  Omnitrans system map here.