In response to customer feedback regarding safety at bus stops, Omnitrans has begun installing solar-powered lights at selected bus stops recommended to us by our riders.
Bus stop locations were determined from three sources – the annual ABBG customer satisfaction survey, an sbX before-and-after study survey in 2017, and subsequent focus groups with riders following the study – two of which were tied specifically to safety.
Omnitrans riders shared with staff why they felt unsafe at certain bus stops. To address such safety concerns, Omnitrans identified $100,000 in funding to purchase 100 new solar-powered lights to install atop bus stop signs.
“Feedback from our customers weighed heavily in our decision of which stops were prioritized for solar lighting,” explains Service Planning Manager Jeremiah Bryant. “We also took into account whether there was existing light at stops, such as light provided by light posts.”
The solar-powered light’s battery charges throughout the day and is programmed to automatically turn on and off at sundown and sunrise.
“These lights illuminate a bright eight-foot radius to improve our riders’ safety and security,” explains Stops and Stations Supervisor Mel Cabang. “One full charge lasts up to four days, and the system battery has a life of about five years.”
Currently being installed throughout our service area, all 100 lights will be completely installed by summer 2019.
If you have a suggestion for a bus stop that could use more lighting after dark, please provide the exact location in the comments. Your feedback is welcome and greatly appreciated!