What do you do when your department is without a Dispatch Supervisor, Assistant Transportation Manager (ATM), and West Valley Transportation Manager? Well, if you’re John Steffon, you buckle up, postpone your retirement plans, and rise to the occasion. Earlier this month, John, East Valley Transportation Manager, was declared Employee of the Quarter for his contributions to the Operations department while taking on three other positions’ responsibilities.
“Time management was tough,” admits John. “Some of your own work has to take a backseat to what really needs to be done then and there. This was the biggest challenge – trying to keep everything up to date from attendance, to handling all ATM duties, making sure all dispatch supervisor duties were being handled, and covering at West Valley if we needed to handle any disciplinary issues.”
While juggling multiple jobs during this time in addition to his own, John had to work with his team and the agency to increase our part-time driver roster. This was critical in addressing a challenge faced by Omnitrans at the time – drivers having to work overtime on their days off to deliver service to our customers. Their efforts paid off.
“We’ve recently graduated a class of eight new coach operators, and today we have six people testing, with another class joining us in December,” reveals John. “The onboarding of new drivers is really helping to keep service on the road without forcing overtime on our existing coach operators. We are focused on building up our part-time drivers so that overtime goes down and as people retire or leave, we have people ready to fill their positions. It’s been tough, but we need to get service on the road because our passengers are the ultimate customers and they are depending on us.”
Employee of the Quarter John Steffon (second from right) is congratulated by (from the left) CEO/General Manager P. Scott Graham, Director of Operations Diane Caldera, and Board of Directors Chair Ron Dailey.
This year, John celebrates his 23rd year at Omnitrans. He has nearly 50 years of transportation experience, having spent almost 25 years at Greyhound in Los Angeles prior to Omnitrans. “Before that, I spent years in the army on boats, planes – all different modes of transportation! I served in 1967 and 1968 after being drafted upon graduating college,” says John, a Vietnam War veteran.
John began his career with Omnitrans as a field supervisor in West Valley. Sunday bus service had just started in 1994, and the agency hired two additional field supervisors, one of which was John. A year later the Transportation Manager position opened, and he was promoted in 1995.
“The most satisfying part of this job is coming to work with a positive attitude and seeing that we’re getting service on the road and helping people. The community needs us, and we need them. Being in the service industry, it’s our duty to provide that service, especially for those who really depend on us to get to work, meetings, doctor’s appointments, or other errands,” says John.
“You learn something new every day. You think you’ve seen all the situations that you possibly can; it’s mind-boggling. What I’m learning is how to keep up with all this new technology in the transit industry and, not to be too funny, but, also learning how to deal with millennials and speaking a little bit of their language,” he laughs.
Outside of work, John likes to dedicate his time to reading, golfing, and going outside on walks. He is also a major football enthusiast, and he is ecstatic that his team, the Rams, is back in Southern California. He proudly shows off his 2016 Omnitrans Fantasy Football League trophy. “The reason I need to walk is because I’m a couch potato when it comes to watching football!” he jokes.
Although John looks forward to retirement early next year, he remains fully committed to our mission of connecting our community. “It’s coming to an end and it’ll be time to move on in a few months. Omnitrans has been very good to me, and I come here every day with a smile on my face.”