Tag Archives: omnitrans

Rate Your Omnitrans Experience for a Chance to Win!

As your public transit provider, your feedback is crucial to our growth. Last year, your responses to the Customer Satisfaction Survey garnered us an 83% overall customer satisfaction score. This year, you can let us know how we are doing for another chance to win one of our exciting prizes (below).

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (English)
Haga clic aquí para completar la encuesta (español)

Submit your survey anytime through the end of the day on Sunday, April 14, 2019 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

New Colton Resident Benefits from Travel Training Program

The Omnitrans Special Transportation Services team recently had the pleasure of working with Robert through its Travel Training program. Robert, a new resident of Colton, was interested in visiting the 5th Street Senior Center in San Bernardino for the various social and recreational activities they offer.

Initially, Robert had a friend who was able to drive him to the senior center, but he eventually realized that he needed to find an alternate mode of transportation.

Robert reached out to Omnitrans and learned about its services, including the Travel Training program. Through his time in the program, Robert has learned about our bus system and the various connections he can make at the San Bernardino Transit Center. Such connections provide him access to other cities throughout the region.

While training, he learned about proper passenger etiquette on the bus, crossing streets safely, and the importance of asking for help from our friendly drivers. Robert also learned how to use the official Omnitrans app on his smartphone, which allows him to get real-time arrival information and trip planning assistance when riding Omnitrans.

Having successfully completed the Travel Training program, Robert has reliable transportation that he can use for all his needs, including going to the senior center and taking care of other personal errands. With his newfound knowledge and confidence, Robert is enjoying the freedom to travel independently throughout our community.

The Travel Training program is available to seniors and individuals with disabilities who would like to learn how to ride the Omnitrans bus system for the first time. For more information about the program, contact the Special Transportation Services department at (909) 379-7341 or visit Omnitrans.org.

Written by Ruby Sulca, Travel Trainer

Omnitrans installs glowing, solar-powered lights at bus stops

In response to customer feedback regarding safety at bus stops, Omnitrans has begun installing solar-powered lights at selected bus stops recommended to us by our riders.

Bus stop locations were determined from three sources – the annual ABBG customer satisfaction survey, an sbX before-and-after study survey in 2017, and subsequent focus groups with riders following the study – two of which were tied specifically to safety.

Omnitrans riders shared with staff why they felt unsafe at certain bus stops. To address such safety concerns, Omnitrans identified $100,000 in funding to purchase 100 new solar-powered lights to install atop bus stop signs.

“Feedback from our customers weighed heavily in our decision of which stops were prioritized for solar lighting,” explains Service Planning Manager Jeremiah Bryant. “We also took into account whether there was existing light at stops, such as light provided by light posts.”

The solar-powered light’s battery charges throughout the day and is programmed to automatically turn on and off at sundown and sunrise.

“These lights illuminate a bright eight-foot radius to improve our riders’ safety and security,” explains Stops and Stations Supervisor Mel Cabang. “One full charge lasts up to four days, and the system battery has a life of about five years.”

Currently being installed throughout our service area, all 100 lights will be completely installed by summer 2019.

If you have a suggestion for a bus stop that could use more lighting after dark, please provide the exact location in the comments. Your feedback is welcome and greatly appreciated!

Ride Omnitrans to popular film locations in the Inland Empire!

Hollywood is known all over the world for its grand production of movies and television series. Luckily for those of us out here in San Bernardino County, we are only about 60 miles east of Hollywood, and can hop on the train to enjoy the great scenery, the iconic Hollywood sign, or the Walk of Fame.

But, did you know that the Inland Empire also has hidden gems of its own that are featured in some of Hollywood’s most popular films? See the list below for our top picks, and how you can spot them next time you’re riding Omnitrans!

Terminator II: Judgment Day, starring the one and only Arnold Schwarzenegger, ends with a fiery scene where the T-1000 Terminator is pushed into a steel mill, which happens to be the famed Kaiser Steel plant located between Cherry Avenue and Etiwanda Avenue in Fontana! Part of the plant has since been torn down, paved over, and turned into the Auto Club Speedway, while the other portion has become California Steel. You can see this historic site by riding Route 61.

Another popular destination that has had a large impact in the film industry is the famous Wigwam Motel, located in San Bernardino. The Wigwam Motel is grounded on Route 66 and bears a familiar resemblance to the Cozy Cone Motel from Disney’s Cars movie released in 2006. You can check out this popular destination on Route 14.

Nearby, also along Route 66 in Rialto, is Chris’s Burgers, formerly a Burger Chef. This local burger joint was featured in the popular series Mad Men, Episode 706 as a recreation of popular classic chain Burger Chef. The burger joint has maintained its original structure and basic design. You can visit Chris’s Burgers for lunch and travel back in time on Route 14.

You may be a little more familiar with this “field of dreams” – Jay Littleton Ball Park located in Ontario. The ball park has been featured in popular baseball films like A League of Their Own, The Babe, and popular TV show The X-Files. You can root for your favorite team during their season by riding on Route 86.

One of the oldest train stations in California was featured in the film “Changeling” starring Angelina Jolie. The crime mystery drama film directed by Clint Eastwood was partially filmed at the finest train station in the west circa 1918, the Santa Fe Depot in San Bernardino. The film was based on real life events in 1928 and perfectly fit the time setting for this film. Take Route 1 and see if you can spot the similarities to the film!

Omnitrans buses not operating on Christmas Day 2018 or New Year’s Day 2019

The holidays are just around the corner! As you plan your travel this month, keep in mind that Omnitrans buses will not be in service on Christmas Day, Tuesday, December 25. Bus service will resume on Wednesday, December 26. Our administrative offices and customer service center will also be closed on Tuesday, December 25 in observance of the holiday.

The following week, buses will not be in service on Tuesday, January 1, 2018, New Year’s Day. Our administrative offices and customer service center will also be closed on this day. Bus service and office hours will resume on Wednesday, January 2.

Thank you for another wonderful ride this year. Omnitrans wishes you and your loved ones a joyous holiday season and a happy new year!

For all the latest info & news, plus real-time bus arrival times via NexTrip, download the official Omnitrans mobile app for FREE on the App Storeor Google Play!

Steps to loading bikes on new bike racks

Hey Omnitrans bike riders, look what’s new on your favorite buses! That’s right, upgraded bike racks that securely hold not two, but THREE bikes all at once. With four easy steps to follow, you’ll be on your way to your next destination in no time!

Bus racks on our entire fleet will be upgraded over time, but you can check them out on 24 new buses so far. Follow these four easy steps to properly place your bike onto the rack:

EASY LOADING STEPS

Step 1: Squeeze to unlock into position

Step 2: Load front wheel

Step 3: Secure front wheel

Step 4: Reverse steps to unload bike. Raise the bike rack to stowed position after use.

Omnitrans Hires New Director of Operations Shawn Brophy

Shawn Brophy has joined Omnitrans as Director of Operations, bringing over 25 years of experience in the transit industry.  He fills a vacancy left by his predecessor, Diane Caldera, who retired in September.

Brophy’s career includes time in both the private and public sectors. He was employed by MV Transportation for the last six years, most recently filling the role of Quality Assurance Director at North County Transit District in San Diego County, California.

“We believe Shawn’s strong background, experience and work ethic will bring the leadership skills needed to address the changing demands of our transit system,” said Omnitrans CEO/General Manager P. Scott Graham.

At Omnitrans, Brophy will oversee a department of more than 480 employees including over 400 coach operators.  The agency directly operates 30 bus routes which transport over 36,000 passengers on a typical weekday.

“I was attracted to the agency and the direction it is heading in, integrating a multi-modal platform with the forthcoming Arrow rail system,” said Brophy. “Omnitrans is very technologically advanced and is investing in its future. It is a great organization and I am excited about this opportunity.”

Interested in starting a career with Omnitrans? View current job openings online at Omnitrans.org and apply.

Donate to the Spark of Love Toy Drive 2018

Help brighten the holidays for underserved youth throughout our local community by donating a toy to the 2018 Spark of Love Toy Drive on Friday, November 30, 2018!

Join Omnitrans, ABC7, and Southern California Firefighters for Stuff-A-Bus at Mathis Brothers Furniture, located at 4105 Inland Empire Blvd, Ontario, CA 91764, from 5 a.m.-6 p.m. Each year, community members and organizations stuff buses with new, unwrapped toy donations, each gift sure to put a smile on the face of a child in need in the Inland Empire.

Omnitrans staff and San Bernardino County firefighters load buses with toy donations. When the event ends, the buses transport all toys to a local warehouse, where they are distributed to kids and youth within our community. This will be Omnitrans’ 12th year  participating in the Stuff-A-Bus toy drive!

In 2017, over 10 buses were filled with toys as Spark of Love supporters donated generously and enjoyed music and food. Attendees also had the opportunity to meet their favorite ABC news reporters, take a close-up look at the ABC7 news-copter, City of Ontario firetrucks and SWAT vehicles, and even greet Santa Claus!

Click here for photos of Stuff-A-Bus 2017.

If you would like to donate to the toy drive, but are unable to attend Stuff-A-Bus, you still have the opportunity to give. Donations may be dropped off at Omnitrans headquarters in San Bernardino through Thursday, November 29th.

Because there tend to be fewer donations for teens, suggested donation items include watches, jewelry, cameras, sunglasses, earphones, cellphone cases, skateboards, basketballs, footballs, soccer balls, purses/bags, blow dryers, and flat irons.

Toy donations may also be dropped off at any local fire station in San Bernardino County, and money gifts toward the cause also may be made online. All money raised will go toward toy or sports equipment purchases for underserved children. Click here to donate online!

Omnitrans is located at 1700 W. Fifth Street San Bernardino, CA 92411. For office hours of operation to the public please click here.

Meet the Omnitrans summer interns!

In between pool sessions this summer, these four individuals can be found interning at Omnitrans! We are proud to provide these driven students with an enriching experience that will give them job skills that only can be obtained outside the classroom, setting them up for career success.

Get to know our interns:

Cynthia C., Rail Operations Intern

Cynthia C., Riverside, CA
Rail Operations Intern
Biochemistry major at University of Redlands

So far, what do you enjoy most about working at Omnitrans?
So far, I enjoy how willing to help everyone is. I feel like everyone around me genuinely wants me to succeed, learn, and help me move forward. There is a strong community here at Omnitrans.

What are your career goals?
I plan on staying involved with business administration throughout my career.

How has your internship helped you get closer to achieving those career goals?
This internship is exposing me to the administrative office and the working world on a professional level.

Gabby S., Marketing Communications Intern

Gabby S., Beaumont, CA
Marketing Communications Intern
Communications major with a concentration in Public Relations at California State University, San Bernardino

So far, what do you enjoy most about working at Omnitrans?
I enjoy working alongside the Marketing team: Nicole, Janice, and Jose. Their willingness to teach me new things everyday has made this experience very rewarding. Working at Ominitrans has helped me learn to network and overcome obstacles in the marketing field.

What are your career goals?
My goal is to start as an Event Marketing Specialist and work my way up to a Senior Marketing Manager. I also have plans to attend graduate school and obtain my Master’s Degree in Business Marketing after a few years of work experience.

How has your internship helped you get closer to achieving those career goals?
Interning at Omnitrans has allowed me to get my foot in the door for marketing and has allowed me to network with other organizations/businesses with confidence. This internship has helped me understand communication practices intertwined with marketing and how to properly execute an idea and make it come to life. Daily, I take on new tasks and get the most out of this experience with the quality events and materials being produced here at Omnitrans.

Kathryn L., Transit Planning Intern

Kathryn L., San Bernardino, CA
Transit Planning Intern
Geographic Information Systems (GIS) major at San Bernardino Valley College

So far, what do you enjoy most about working at Omnitrans?
I appreciate working alongside the dedicated professionals in the Planning department. Each of them have taught me something unique to their position and I enjoy learning from them.

What are your career goals?
My goal is to work in planning, specifically transit or city planning.

How has your internship helped you get closer to achieving those career goals?
This internship is allowing me to learn and grow in more ways than I expected. I’m finding new and creative ways to fine-tune my GIS skills with the transit planning tasks given to me which I know will prove beneficial in the future. Thank you, Omnitrans!

Kevin B., Rail Operations Intern

Kevin B., Claremont, CA
Rail Operations Intern
Master’s in Transportation Science at UC Irvine

How has your internship helped you get closer to achieving those career goals?
I enjoy being able to work in the field in which I hope to have a career someday. It’s great to be surrounded by people who share my passion and to absorb the knowledge they share. I’m glad to be able to work on a start-up railroad to see first-hand what goes into such a large project.

What are your career goals?
This fall I’ll be attending UC Irvine for their Transportation Science Master’s program and following that I plan to complete San Jose State’s Transportation Management Master’s program. I hope to have a career within a public transportation agency where I can work to enhance and expand public transit.

How has your internship helped you get closer to achieving those career goals?
My internship is a fantastic way to get my foot in the door in the transportation industry. It’s especially exciting to be working on the Arrow project and being able to see what it takes to start a railroad from scratch. This experience is invaluable to me.

To apply for open internship positions or full/part-time jobs, visit our Careers page.

Stay cool while riding Omnitrans this summer

If you’ve spent some time in the Inland Empire, you know that the heat can be pretty unforgiving this time of year. This July is no exception, with the first heat wave of the summer about to hit, pushing temperatures into the triple digits.

It’s important to take precautionary measures in this type of weather, especially while riding public transit. Below are some helpful tips to keep in mind as you ride Omnitrans this summer:

  • Stay hydrated – Walking to the bus stop, or even waiting at the bus stop, when it is blistering hot can dehydrate you. Be sure to drink plenty of water before you travel, and carry a water bottle with you. If connecting at the San Bernardino Transit Center, the lobby provides water refilling stations. Contrary to popular belief, iced teas or iced coffee beverages dehydrate you. Water is your best best!
  • Avoid prolonged sun exposure – Shade is your friend! Direct contact with the sun will not only overheat you, it can also cause painful sunburns or heat-related illnesses. Wait for the bus under the shelter if possible, and if not, create your own shade by wearing a hat, visor, or carrying an umbrella to shield you from the rays. Applying a protective coat of sunscreen to your skin will also help you avoid sun damage.
  • Dress lightly – In more than one sense of the word, dress lightly. Light colors help block the sun’s radiation, whereas darker clothing absorbs the heat. Lightweight fabrics are also the best option when it’s scorching hot over non-breathable synthetic fabrics, so opt for comfort over style.

Additionally, take advantage of NexTrip for real-time bus arrival information or plan your trip ahead of time with our Trip Planner to reduce your wait time at the bus stop. Below are local cooling centers in the inland region that welcome you to cool down.

Bloomington
Bloomington Branch Library
Served by Route 29

Chino
Chino Senior Center
Served by Routes 81, 85, 88

Chino Hills
James S. Thalman Chino Hills Branch Library
Served by Routes 88, 365

Colton
Hutton Community Center
Served by Route 1

Luque Center
Served by Route 19

Fontana
Don Day Neighborhood Center
Served by Route 82

Heritage Neighborhood Center
Served by Route 67

Jessie Turner Health and Fitness Center
Served by Route 82

Fontana Lewis Library and Technology Center
Served by Route 14, 67, 82

Grand Terrace
Grand Terrace Branch Library
Served by Route 325

Highland
Highland Sam J. Racadio Library
Served by Route 15

Highland Senior Center
Served by Routes 3, 5

Loma Linda
Loma Linda Senior Center
Served by Route 19

Mentone
Mentone Senior Center and Library
Served by Route 8

Montclair
Montclair Senior Center
Served by Route 85

Ontario
Ontario Senior Center
Served by Route 61, 86

Westwind Community Center
Served by Route 81

Ovitt Family Community Library
Served by Route 61, 86

Redlands
Joslyn Senior Center
Served by Route 19

Redlands Community Center
Served by Route 8, 15

Rialto
Carter Branch Library
Served by Route 22

San Bernardino
Ruben Campos Community Center
Served by Route 14

Rudy C. Hernandez Community Center
Served by Routes 1, 7, 15

Norman F. Feldheym Central Library
Served by Route 2

Howard M Rowe Branch Library
Served by Route 7

Paul Villasenor Branch Library
Served by Routes 3, 14

Fifth Street Senior Center
Served by Route 14

Upland
Upland Public Library
Served by Route 83, 85

Yucaipa
Yucaipa Community Center
Served by Route 310