Tag Archives: omnitrans

Meet the Omnitrans summer interns!

In between pool sessions this summer, these four individuals can be found interning at Omnitrans! We are proud to provide these driven students with an enriching experience that will give them job skills that only can be obtained outside the classroom, setting them up for career success.

Get to know our interns:

Cynthia C., Rail Operations Intern

Cynthia C., Riverside, CA
Rail Operations Intern
Biochemistry major at University of Redlands

So far, what do you enjoy most about working at Omnitrans?
So far, I enjoy how willing to help everyone is. I feel like everyone around me genuinely wants me to succeed, learn, and help me move forward. There is a strong community here at Omnitrans.

What are your career goals?
I plan on staying involved with business administration throughout my career.

How has your internship helped you get closer to achieving those career goals?
This internship is exposing me to the administrative office and the working world on a professional level.

Gabby S., Marketing Communications Intern

Gabby S., Beaumont, CA
Marketing Communications Intern
Communications major with a concentration in Public Relations at California State University, San Bernardino

So far, what do you enjoy most about working at Omnitrans?
I enjoy working alongside the Marketing team: Nicole, Janice, and Jose. Their willingness to teach me new things everyday has made this experience very rewarding. Working at Ominitrans has helped me learn to network and overcome obstacles in the marketing field.

What are your career goals?
My goal is to start as an Event Marketing Specialist and work my way up to a Senior Marketing Manager. I also have plans to attend graduate school and obtain my Master’s Degree in Business Marketing after a few years of work experience.

How has your internship helped you get closer to achieving those career goals?
Interning at Omnitrans has allowed me to get my foot in the door for marketing and has allowed me to network with other organizations/businesses with confidence. This internship has helped me understand communication practices intertwined with marketing and how to properly execute an idea and make it come to life. Daily, I take on new tasks and get the most out of this experience with the quality events and materials being produced here at Omnitrans.

Kathryn L., Transit Planning Intern

Kathryn L., San Bernardino, CA
Transit Planning Intern
Geographic Information Systems (GIS) major at San Bernardino Valley College

So far, what do you enjoy most about working at Omnitrans?
I appreciate working alongside the dedicated professionals in the Planning department. Each of them have taught me something unique to their position and I enjoy learning from them.

What are your career goals?
My goal is to work in planning, specifically transit or city planning.

How has your internship helped you get closer to achieving those career goals?
This internship is allowing me to learn and grow in more ways than I expected. I’m finding new and creative ways to fine-tune my GIS skills with the transit planning tasks given to me which I know will prove beneficial in the future. Thank you, Omnitrans!

Kevin B., Rail Operations Intern

Kevin B., Claremont, CA
Rail Operations Intern
Master’s in Transportation Science at UC Irvine

How has your internship helped you get closer to achieving those career goals?
I enjoy being able to work in the field in which I hope to have a career someday. It’s great to be surrounded by people who share my passion and to absorb the knowledge they share. I’m glad to be able to work on a start-up railroad to see first-hand what goes into such a large project.

What are your career goals?
This fall I’ll be attending UC Irvine for their Transportation Science Master’s program and following that I plan to complete San Jose State’s Transportation Management Master’s program. I hope to have a career within a public transportation agency where I can work to enhance and expand public transit.

How has your internship helped you get closer to achieving those career goals?
My internship is a fantastic way to get my foot in the door in the transportation industry. It’s especially exciting to be working on the Arrow project and being able to see what it takes to start a railroad from scratch. This experience is invaluable to me.

To apply for open internship positions or full/part-time jobs, visit our Careers page.

Stay cool while riding Omnitrans this summer

If you’ve spent some time in the Inland Empire, you know that the heat can be pretty unforgiving this time of year. This July is no exception, with the first heat wave of the summer about to hit, pushing temperatures into the triple digits.

It’s important to take precautionary measures in this type of weather, especially while riding public transit. Below are some helpful tips to keep in mind as you ride Omnitrans this summer:

  • Stay hydrated – Walking to the bus stop, or even waiting at the bus stop, when it is blistering hot can dehydrate you. Be sure to drink plenty of water before you travel, and carry a water bottle with you. If connecting at the San Bernardino Transit Center, the lobby provides water refilling stations. Contrary to popular belief, iced teas or iced coffee beverages dehydrate you. Water is your best best!
  • Avoid prolonged sun exposure – Shade is your friend! Direct contact with the sun will not only overheat you, it can also cause painful sunburns or heat-related illnesses. Wait for the bus under the shelter if possible, and if not, create your own shade by wearing a hat, visor, or carrying an umbrella to shield you from the rays. Applying a protective coat of sunscreen to your skin will also help you avoid sun damage.
  • Dress lightly – In more than one sense of the word, dress lightly. Light colors help block the sun’s radiation, whereas darker clothing absorbs the heat. Lightweight fabrics are also the best option when it’s scorching hot over non-breathable synthetic fabrics, so opt for comfort over style.

Additionally, take advantage of NexTrip for real-time bus arrival information or plan your trip ahead of time with our Trip Planner to reduce your wait time at the bus stop. Below are local cooling centers in the inland region that welcome you to cool down.

Bloomington
Bloomington Branch Library
Served by Route 29

Chino
Chino Senior Center
Served by Routes 81, 85, 88

Chino Hills
James S. Thalman Chino Hills Branch Library
Served by Routes 88, 365

Colton
Hutton Community Center
Served by Route 1

Luque Center
Served by Route 19

Fontana
Don Day Neighborhood Center
Served by Route 82

Heritage Neighborhood Center
Served by Route 67

Jessie Turner Health and Fitness Center
Served by Route 82

Fontana Lewis Library and Technology Center
Served by Route 14, 67, 82

Grand Terrace
Grand Terrace Branch Library
Served by Route 325

Highland
Highland Sam J. Racadio Library
Served by Route 15

Highland Senior Center
Served by Routes 3, 5

Loma Linda
Loma Linda Senior Center
Served by Route 19

Mentone
Mentone Senior Center and Library
Served by Route 8

Montclair
Montclair Senior Center
Served by Route 85

Ontario
Ontario Senior Center
Served by Route 61, 86

Westwind Community Center
Served by Route 81

Ovitt Family Community Library
Served by Route 61, 86

Redlands
Joslyn Senior Center
Served by Route 19

Redlands Community Center
Served by Route 8, 15

Rialto
Carter Branch Library
Served by Route 22

San Bernardino
Ruben Campos Community Center
Served by Route 14

Rudy C. Hernandez Community Center
Served by Routes 1, 7, 15

Norman F. Feldheym Central Library
Served by Route 2

Howard M Rowe Branch Library
Served by Route 7

Paul Villasenor Branch Library
Served by Routes 3, 14

Fifth Street Senior Center
Served by Route 14

Upland
Upland Public Library
Served by Route 83, 85

Yucaipa
Yucaipa Community Center
Served by Route 310

Guide to May 2018 Service Changes

Summertime and the living’s easy…Omnitrans is excited about new service enhancements just in time for the best summer ever! All service changes are found in the new Bus Book, effective Monday, May 7 – Sunday, September 2, 2018.

Click here for a Bus Book preview.

Last year, Omnitrans introduced Freeway Express Route 208 connecting Downtown San Bernardino and Yucaipa with limited stops along the way at popular destinations and connection points. With the new service changes, Route 208 is introducing two additional trips in the morning and evening – departing eastbound at 6:18 a.m. /7:02 a.m. westbound; and 5:00 p.m. eastbound/6:10 p.m. westbound.

Additionally, the wildly popular Summer Youth Fare is back this June and July! Students 18 and younger who are off of school for the summer can get out and explore for only $1 each way with proof of age. That means that shopping trips to the mall, movie screenings, outings to the park, lunch and coffee with friends are only $1 this summer!

Below is a list of all routes affected. As always, remember to plan ahead if your route schedule is changing.

Route 2: Arrival and departures adjusted at San Bernardino Transit Center, Saturdays and Sundays.

Route 3: Arrival and departures adjusted at San Bernardino Transit Center, Saturdays and Sundays.

Route 14: Minor runtime adjustments, weekdays only.

Route 15: Minor runtime adjustments, weekdays only.

Route 20: Minor runtime adjustments, weekdays only.

Route 61: Weekday times adjusted to improve connections with Route 14 at the Fontana Transit Center.

Route 66: Runtimes adjusted to weekday and Saturday schedules.

Route 82: Saturday service frequency and runtimes adjusted to 70 minutes to improve reliability and on-time performance.

Route 86: Weekday times adjusted for more transfer opportunities at San Antonio Regional Hospital.

Route 208: Two trips added: 6:18 a.m. eastbound/7:02 a.m. westbound; and 5:00 p.m. eastbound/6:10 p.m. westbound.

Route 215: Time adjustments on all days to improve travel and connections to the San Bernardino Transit Center.

sbX: Runtime adjustments to improve transfers at the Loma Linda Veterans Hospital.

Over at the Chino Transit Center, OmniGo Route 365 and Route 81 bays have swapped places. If it’s your stop, refer to map below for new bus stop locations:

No service holidays: Buses will not be in operation on Monday, May 28th in observance of Memorial Day, as well as on Wednesday, July 4th for Independence Day.

“Green” up your commute for Earth Day 2018

Spring time is here and the days are longer, leaves are greener, and flowers are blooming. Get out and bask in the fresh air while “greening” up your commute to celebrate Earth Day 2018!

We’ve heard about recycling, adjusted our water usage, installed energy-efficient light bulbs, but another simple way to contribute to a cleaner environment is to change up how you commute. By simply leaving your car at home for just one day, you help to lessen the number of pollutants emitted into the air we breathe.

Following are three easy, helpful tips on how to put some pep in your step to make your commute a little more environmentally-friendly:

  • Ride public transit – We may be biased with this one, but it’s a fact that riding the bus or train to work is one of the most effective ways to help the environment. Omnitrans vehicles emit fewer pollutants than most automobiles, thanks to our compressed natural gas (CNG) fueled fleet of buses. By switching to the bus, a single person can reduce their annual carbon emissions by more than 4,800 pounds! Ready to ride the bus? Go paperless for Earth Day and purchase your Omnitrans day pass on your smartphone!
  • Bike or walk for a day – Riding your bike or walking to work or school for the day is a sustainable alternative mode of transportation that reduces your carbon footprint, reduces traffic congestion, and is also great for your health! Take advantage of the nice weather and enjoy that April breeze while benefiting the earth. Bonus: If you are unable to bike the whole way, Omnitrans buses are fully equipped with bike racks for a multi-modal commute!
  • Share the ride – Not only is driving alone a major cause of smog in our air, but it’s also economically costly compared to other modes of transportation. Sitting behind the wheel for hours in traffic also takes a toll on you, too. Feel good about doing your share for cleaner air by sharing the ride with a co-worker or two. If you are having trouble finding a co-worker who can carpool with you, IECommuter.org (for San Bernardino and Riverside counties only) has a solution on their website. Simply create an account, enter your information, and they can find carpool matches for you!

Save the planet, get rewarded
Log your alternative commute trips on IECommuter to see how green your commute is and how you’re contributing to Earth Day – at the same time you could have a chance to win a monthly commuter prize!

With their Monthly Rideshare Spotlight, you are in the spotlight and are rewarded for your sustainable commute. Whether you are a rideshare star or you have been ridesharing for just a few months, you could win a prize valued at up to $100. For more details on this program, please visit IECommuter.org/EarthDay.

Rate your Omnitrans experience for a chance to win!

Your feedback is crucial to our growth as an agency. Last year, your feedback on our Customer Satisfaction Survey garnered us an 87.5% overall customer satisfaction score – our highest rating in 5 years! This year, you can let us know we are doing for another chance to win one of our exciting prizes.

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (ENGLISH) 

Haga clic aquí para completar la encuesta (SPANISH)

Take the survey anytime starting today through the end of the day on Sunday, May 6, 2018 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Employee of the Quarter Ed Cooney

Our dispatchers play a vital role at Omnitrans – they make sure our bus system delivers service by guiding coaches and operators through obstacles from detours to mechanical problems to customer service issues – every day!

Dispatcher Ed Cooney’s strong work ethic and problem-solving skills made him stand out among his peers during the October-December 2017, making him the Omnitrans Employee of the Quarter!

Ed describes the award as a surprising honor that he did not see coming. After 25 years working with Omnitrans, he views this place as his second home, where he is simply happy to be of service to his community through our dedicated drivers.

“I like the people and we’re family here, although sometimes dysfunctional, like any other family,” he laughs. “That’s one of the major motivators. I’ve been put in a position where I can help people, and that makes all the difference.”

After almost six years driving for Metro in Los Angeles, Ed’s adventurous side took over and he decided to go to Brazil where he worked for a year. After moving back home to the States and settling in Montclair, he spotted an Omnitrans bus and chatted with the driver about his job. He was persuaded, and decided to give Omnitrans a try. He switched directions and headed east, this time, on I-10 to apply for a job as a coach operator.

“This entire lot was all dirt,” reminisces Ed as we overlook the East Valley bus yard in San Bernardino. “There was a single bungalow that housed human resources, finance, the CEO. Everyone was in that one trailer. I remember the mechanics had dug a trench, and they would drive the bus over the trench to work on bus maintenance.”

Ed Cooney and a new dispatcher in training go over the Trapeze Ops software used for record-keeping.

As Omnitrans progressed, so did Ed’s career. After five years of driving our buses, he was promoted to a dispatching role in which he has served ever since. Last year, when his supervisor retired, Ed selflessly rose above and beyond his required work duties to take on tasks of the vacant supervisor role. While doing research, Ed discovered software configuration errors, and took the initiative to tackle them himself.

With only four days of informal training, Ed took on the task of solving this problem, working 12-hour days and weekends alongside his peers, I.T., and the software vendor. As a result of Ed’s initiative and manual improvements to the process, the agency was prevented from overspending $10,000.

“I still go in everyday and double check for errors,” he explains. “In this job, I’m not obligated to do this. I could’ve asked management to hire someone that could fix this, but I felt a responsibility to the operators so that things were operating as they should.”

This month, the Omnitrans Board of Directors recognized Ed as our Employee of the Quarter for his diligence in ensuring that the necessary improvements were made and tested prior to live implementation of the software.

“Ed is a recognized leader in the dispatch office and is greatly respected by his peers for his loyalty, ability, and willingness to help others in times of need,” says Director of Operations Diane Caldera. “His recognition as Employee of the Quarter is greatly deserved.”

Employee of the Quarter Ed Cooney (center) is congratulated by (from the left) Board of Directors Chair Ron Dailey and CEO/General Manager P. Scott Graham.

“When I found out, I thought to myself, ‘Is there another Ed Cooney who works here?’ he recounts. “I think because I grew up in an environment where we didn’t get praise or appreciation, so when you do, it makes you feel a little awkward at first. But I appreciate Diane Caldera for nominating me and individually recognizing every dispatcher’s work. The morale has really been raised since she’s taken over.”

Travel and family time also are huge parts of Ed’s life. He recently visited Hawaii, and often flies to Brazil, which is where his wife hails from. He is a proud father to his two daughters, graduates of University of California, Los Angeles and University of California, Santa Barbara.

“I don’t have an R.V. because of tuition bills,” he jokes. “But I was so happy to win this award after 25 years of working here. I knew my loyalty to Omnitrans, which could be best described as canine in nature, would someday lead to this recognition!”

2018 Million Mile Coach Operators recognized for safe driving record

Imagine driving the circumference of planet Earth. Now imagine doing that 40 times without being involved in an accident. That’s what these Coach Operators have achieved to be inducted into the exclusive Million Mile Club at Omnitrans!

Eight coach operators are recognized this year for their achievement in safely driving 25,000 hours without a preventable accident, a feat that is accomplished over the course of 12 years. Three drivers have completed 50,000 driving hours over 25 years without a preventable accident, making them 2 Million Mile Club members.

Our 2018 Million Mile Club drivers (from left to right): Naomi Bryant, Sidney Rosario, Maria Granado, Fernando Ahumada, Ana Castellon, Lori Ruiz, Harry Castillo. Not pictured: Royce Leech.

Each driver was presented with a special plaque, jacket, hat, belt buckle, certificate of recognition, a silver name plate, a day off with pay, and $500. Our 2 Million Mile drivers also received a bonus five-day cruise to Mexico including paid time off!

Our 2 Million Mile Club drivers (from left to right): Terrence Gipson, David Torres. Not pictured: Rance Hodges.

Our congratulations go to these drivers for setting the standard of excellence. We are grateful for their commitment to safety as they connect our community.

1 Million Mile Coach Operators

  • Fernando Ahumada
  • Naomi Bryant
  • Ana Castellon
  • Harry Castillo
  • Maria Granado
  • Royce Leech
  • Sidney Rosario
  • Lori Ruiz

2 Million Mile Coach Operators

  • Terrance Gipson
  • Rance Hodge
  • David Torres

To view more photos of our 2018 Million Mile Club inductees, click here.

Bus detours scheduled in Chino for Saturday, February 3

Due to the Russ Miller Memorial 5K Run and Community Walk in Chino on Saturday, February 3, 2018, five different Omnitrans routes will temporarily detour from the beginning of the day until approximately 10:30 a.m.

Remember to plan ahead if your regular bus stop is affected!

Route 81 (route map)

  • Southbound, continue straight past Central
  • Left on Third
  • Left on Chino
  • Left into the Chino Transit Center
  • Reverse for Northbound

Route 83 (route map)

  • Southbound from Central/Edison
  • Left on Edison
  • Right on Monte Vista
  • Right on Chino
  • Left into Chino Transit Center
  • Reverse for Northbound

Route 84 (route map)

  • Southbound from Mountain/Riverside
  • Right on Riverside
  • Left on Third
  • Left on Chino
  • Left into Chino Transit Center
  • Reverse for Northbound

Route 85 (route map)

  • Southbound from Central/Riverside
  • Right on Riverside
  • Left on Third
  • Left on Chino
  • Left into Chino Transit Center
  • Reverse for Northbound

Route 88 (route map)

  • Southbound from Riverside
  • Right on Third
  • Left on Chino
  • Left into Chino Transit Center
  • Reverse for Northbound

Meet the new Omnitrans interns!

Omnitrans is proud to introduce our three new interns! As these young professionals work toward their career goals, we are proud to be providing them with an enriching experience that will give them job skills that only can be obtained outside the classroom, and prepare them for the “real world.”

“Bringing new interns to Omnitrans makes them aware of how an organization works. They are able to obtain knowledge, skills, and abilities to bring added value to the table,” says Director of Human Resource Marjorie Ewing. “By providing this opportunity, we are giving students a paid internship, exposure, and the experience they need in seeking out their career goals.”

Get to know our interns:

Laura B., Emergency Preparedness Intern

Laura B., Colton, California
Emergency Preparedness Intern
Biology major (emphasis in Biotechnology) at Brigham Young University, Idaho

So far, what do you enjoy most about working at Omnitrans?
What I enjoy the most about working at Omnitrans is the many learning opportunities I experience as I tackle new projects. Each project has been different than the previous one which challenges me and keeps things very interesting.

What are your career goals?
My careers goals are to continue my education and obtain a master’s degree and doctorate degree in the field of nursing. I hope to achieve a Doctor of Nursing Practice degree in order to work in roles of clinical practice-oriented leadership, managerial, or executive level positions.

How has your internship helped you get closer to achieving those career goals?
The Safety and Security team has taught me the importance of communicating and writing effectively by giving me the chance to formulate procedures, presentations, and processes. I am improving upon my time management skills by setting my own pace for timely completion of my projects. Not only am I brushing up on those skill sets, but am also gaining a lot of knowledge regarding emergency preparedness which will be very useful in my career as a nurse should I be called upon to assist when or if disaster strikes.

Hector E., Human Resources Intern

Hector E., Highland, California
Human Resources Intern
Business Administration major (emphasis in Human Resource Management) at California Polytechnic State University, Pomona

So far, what do you enjoy most about working at Omnitrans?
I enjoy how welcoming and helpful everyone has been. Everyone works well together as a team. Overall, I believe that Omnitrans is an amazing company to work for.

What are your career goals?
I plan on becoming a compensation analyst and eventually move up as a compensation manager. I plan on earning my Certified Compensation Professional Certification (CCP) and attending graduate school to obtain my Master of Business Administration degree with a specialization in Human Resource Management.

How has your internship helped you get closer to achieving those career goals?
My internship is helping me have a better understanding of all the different functions in HR. I am able to utilize what I have learned in class and apply it towards my daily duties. In addition, Omnitrans has provided a solid foundation of learning that will allow me to grow in my career.

Myles G., Rail Operations Intern

Myles G., Hesperia, California
Rail Operations Intern
Master of Science in Transportation Management at San Jose State University

So far, what do you enjoy most about working at Omnitrans?
I enjoy working with Director of Rail Operations Trischelle and Compliance Officer Loretta as they mentor and take me under their wing to not only show me the procedures and operations of rail, but also how to build a great railroad from the ground up which is what we are doing in preparation for the Arrow launch.

What are your career goals?
My career goals are to further myself in the rail industry, whether it be in the public transit sector or working with freight rail. This is an excellent starting point to broaden my knowledge and get familiar with all elements of the transportation industry, specifically in rail.

How has your internship helped you get closer to achieving those career goals?
My internship has helped me get closer to my career goals first and foremost by getting my foot in the industry and giving me opportunities to network heavily with other transportation and railroad professionals.

For current internship opportunities at Omnitrans, and other jobs available, please visit Omnitrans.org!

Long-time rider benefits from the SBTC’s newly augmented regional connectivity


Cynthia, 62, of San Bernardino is a long-time rider who has dedicated herself to caring for seniors living with disabilities. She relies on Omnitrans to get to her clients every day – a choice that she feels good about each time her bus zooms by cars stalled in traffic on the freeways.

“I have my driver’s license, but I choose not to drive. I ride the Freeway Express and just watching all the people stuck in traffic – that’s enough for me to not want to drive a car! Riding the bus is much more convenient,” she shares with us while waiting for Route 215 to depart at the San Bernardino Transit Center (SBTC).

“I know a lot of drivers from my years of riding Omnitrans, and the majority have been very nice. They treat us, the passengers, with respect. I’ve never been on a bus where a driver was recklessly driving,” she shares of her experience with Omnitrans drivers. “They know what to say, what not to say, and I appreciate that. You have to admire their patience in working with the public.”

Omnitrans’ express routes and the regional connectivity at the SBTC make mobility easy for Cynthia. Commuting to work is a simple ride on her local route to the SBTC, where she connects to Freeway Express (Route 215 for Riverside or Route 290 for Ontario, her two primary work destinations). Cynthia is also benefitting from the recent Metrolink extension to Downtown San Bernardino, now stopping at the transit center.

“I love the [San Bernardino] Transit Center, and to have the Metrolink trains coming here now – I am loving it! I’m feeling so spoiled!” she gushes. “Now I only catch one bus to the transit center and I can go see my mommy in Los Angeles. It was a really good idea to connect the trains to the transit center. It makes it easier, not just for me, but for other bus riders that I used to see down at the 3rd Street depot. They now can connect from the bus to the Metrolink here at the transit center. It has made travel so much easier for us.”

Cynthia is also a student. On Tuesdays, she attends class at a local adult school in San Bernardino. Riding our traditional fixed route system after work would make her late to class, which is why sbX rapid transit is a great solution for her.

“sbX takes me right to class after work. I got to get to work and school on time, so I love all the fast stuff!” she says about Omnitrans’ express services and sbX.

Although Cynthia has been part of the Omnitrans community for the past 10 years, she wants to purchase a car this year. That won’t keep her from riding, though. Cynthia will only drive to our Park and Ride lot at the SBTC and still take advantage of the benefits of riding public transit.

“I will still ride the bus to go shopping, to the grocery store, to the movies. I’ll take Omni everywhere I need to go.” The Route 215 driver approaches the bus, ready to depart, and an energetic Cynthia takes out her bus pass. “Oh, we got to go now!”