Tag Archives: omnitrans

Omnitrans buses not operating on Christmas Day 2018 or New Year’s Day 2019

The holidays are just around the corner! As you plan your travel this month, keep in mind that Omnitrans buses will not be in service on Christmas Day, Tuesday, December 25. Bus service will resume on Wednesday, December 26. Our administrative offices and customer service center will also be closed on Tuesday, December 25 in observance of the holiday.

The following week, buses will not be in service on Tuesday, January 1, 2018, New Year’s Day. Our administrative offices and customer service center will also be closed on this day. Bus service and office hours will resume on Wednesday, January 2.

Thank you for another wonderful ride this year. Omnitrans wishes you and your loved ones a joyous holiday season and a happy new year!

For all the latest info & news, plus real-time bus arrival times via NexTrip, download the official Omnitrans mobile app for FREE on the App Storeor Google Play!

Steps to loading bikes on new bike racks

Hey Omnitrans bike riders, look what’s new on your favorite buses! That’s right, upgraded bike racks that securely hold not two, but THREE bikes all at once. With four easy steps to follow, you’ll be on your way to your next destination in no time!

Bus racks on our entire fleet will be upgraded over time, but you can check them out on 24 new buses so far. Follow these four easy steps to properly place your bike onto the rack:

EASY LOADING STEPS

Step 1: Squeeze to unlock into position

Step 2: Load front wheel

Step 3: Secure front wheel

Step 4: Reverse steps to unload bike. Raise the bike rack to stowed position after use.

Omnitrans Hires New Director of Operations Shawn Brophy

Shawn Brophy has joined Omnitrans as Director of Operations, bringing over 25 years of experience in the transit industry.  He fills a vacancy left by his predecessor, Diane Caldera, who retired in September.

Brophy’s career includes time in both the private and public sectors. He was employed by MV Transportation for the last six years, most recently filling the role of Quality Assurance Director at North County Transit District in San Diego County, California.

“We believe Shawn’s strong background, experience and work ethic will bring the leadership skills needed to address the changing demands of our transit system,” said Omnitrans CEO/General Manager P. Scott Graham.

At Omnitrans, Brophy will oversee a department of more than 480 employees including over 400 coach operators.  The agency directly operates 30 bus routes which transport over 36,000 passengers on a typical weekday.

“I was attracted to the agency and the direction it is heading in, integrating a multi-modal platform with the forthcoming Arrow rail system,” said Brophy. “Omnitrans is very technologically advanced and is investing in its future. It is a great organization and I am excited about this opportunity.”

Interested in starting a career with Omnitrans? View current job openings online at Omnitrans.org and apply.

Donate to the Spark of Love Toy Drive 2018

Help brighten the holidays for underserved youth throughout our local community by donating a toy to the 2018 Spark of Love Toy Drive on Friday, November 30, 2018!

Join Omnitrans, ABC7, and Southern California Firefighters for Stuff-A-Bus at Mathis Brothers Furniture, located at 4105 Inland Empire Blvd, Ontario, CA 91764, from 5 a.m.-6 p.m. Each year, community members and organizations stuff buses with new, unwrapped toy donations, each gift sure to put a smile on the face of a child in need in the Inland Empire.

Omnitrans staff and San Bernardino County firefighters load buses with toy donations. When the event ends, the buses transport all toys to a local warehouse, where they are distributed to kids and youth within our community. This will be Omnitrans’ 12th year  participating in the Stuff-A-Bus toy drive!

In 2017, over 10 buses were filled with toys as Spark of Love supporters donated generously and enjoyed music and food. Attendees also had the opportunity to meet their favorite ABC news reporters, take a close-up look at the ABC7 news-copter, City of Ontario firetrucks and SWAT vehicles, and even greet Santa Claus!

Click here for photos of Stuff-A-Bus 2017.

If you would like to donate to the toy drive, but are unable to attend Stuff-A-Bus, you still have the opportunity to give. Donations may be dropped off at Omnitrans headquarters in San Bernardino through Thursday, November 29th.

Because there tend to be fewer donations for teens, suggested donation items include watches, jewelry, cameras, sunglasses, earphones, cellphone cases, skateboards, basketballs, footballs, soccer balls, purses/bags, blow dryers, and flat irons.

Toy donations may also be dropped off at any local fire station in San Bernardino County, and money gifts toward the cause also may be made online. All money raised will go toward toy or sports equipment purchases for underserved children. Click here to donate online!

Omnitrans is located at 1700 W. Fifth Street San Bernardino, CA 92411. For office hours of operation to the public please click here.

Meet the Omnitrans summer interns!

In between pool sessions this summer, these four individuals can be found interning at Omnitrans! We are proud to provide these driven students with an enriching experience that will give them job skills that only can be obtained outside the classroom, setting them up for career success.

Get to know our interns:

Cynthia C., Rail Operations Intern

Cynthia C., Riverside, CA
Rail Operations Intern
Biochemistry major at University of Redlands

So far, what do you enjoy most about working at Omnitrans?
So far, I enjoy how willing to help everyone is. I feel like everyone around me genuinely wants me to succeed, learn, and help me move forward. There is a strong community here at Omnitrans.

What are your career goals?
I plan on staying involved with business administration throughout my career.

How has your internship helped you get closer to achieving those career goals?
This internship is exposing me to the administrative office and the working world on a professional level.

Gabby S., Marketing Communications Intern

Gabby S., Beaumont, CA
Marketing Communications Intern
Communications major with a concentration in Public Relations at California State University, San Bernardino

So far, what do you enjoy most about working at Omnitrans?
I enjoy working alongside the Marketing team: Nicole, Janice, and Jose. Their willingness to teach me new things everyday has made this experience very rewarding. Working at Ominitrans has helped me learn to network and overcome obstacles in the marketing field.

What are your career goals?
My goal is to start as an Event Marketing Specialist and work my way up to a Senior Marketing Manager. I also have plans to attend graduate school and obtain my Master’s Degree in Business Marketing after a few years of work experience.

How has your internship helped you get closer to achieving those career goals?
Interning at Omnitrans has allowed me to get my foot in the door for marketing and has allowed me to network with other organizations/businesses with confidence. This internship has helped me understand communication practices intertwined with marketing and how to properly execute an idea and make it come to life. Daily, I take on new tasks and get the most out of this experience with the quality events and materials being produced here at Omnitrans.

Kathryn L., Transit Planning Intern

Kathryn L., San Bernardino, CA
Transit Planning Intern
Geographic Information Systems (GIS) major at San Bernardino Valley College

So far, what do you enjoy most about working at Omnitrans?
I appreciate working alongside the dedicated professionals in the Planning department. Each of them have taught me something unique to their position and I enjoy learning from them.

What are your career goals?
My goal is to work in planning, specifically transit or city planning.

How has your internship helped you get closer to achieving those career goals?
This internship is allowing me to learn and grow in more ways than I expected. I’m finding new and creative ways to fine-tune my GIS skills with the transit planning tasks given to me which I know will prove beneficial in the future. Thank you, Omnitrans!

Kevin B., Rail Operations Intern

Kevin B., Claremont, CA
Rail Operations Intern
Master’s in Transportation Science at UC Irvine

How has your internship helped you get closer to achieving those career goals?
I enjoy being able to work in the field in which I hope to have a career someday. It’s great to be surrounded by people who share my passion and to absorb the knowledge they share. I’m glad to be able to work on a start-up railroad to see first-hand what goes into such a large project.

What are your career goals?
This fall I’ll be attending UC Irvine for their Transportation Science Master’s program and following that I plan to complete San Jose State’s Transportation Management Master’s program. I hope to have a career within a public transportation agency where I can work to enhance and expand public transit.

How has your internship helped you get closer to achieving those career goals?
My internship is a fantastic way to get my foot in the door in the transportation industry. It’s especially exciting to be working on the Arrow project and being able to see what it takes to start a railroad from scratch. This experience is invaluable to me.

To apply for open internship positions or full/part-time jobs, visit our Careers page.

Stay cool while riding Omnitrans this summer

If you’ve spent some time in the Inland Empire, you know that the heat can be pretty unforgiving this time of year. This July is no exception, with the first heat wave of the summer about to hit, pushing temperatures into the triple digits.

It’s important to take precautionary measures in this type of weather, especially while riding public transit. Below are some helpful tips to keep in mind as you ride Omnitrans this summer:

  • Stay hydrated – Walking to the bus stop, or even waiting at the bus stop, when it is blistering hot can dehydrate you. Be sure to drink plenty of water before you travel, and carry a water bottle with you. If connecting at the San Bernardino Transit Center, the lobby provides water refilling stations. Contrary to popular belief, iced teas or iced coffee beverages dehydrate you. Water is your best best!
  • Avoid prolonged sun exposure – Shade is your friend! Direct contact with the sun will not only overheat you, it can also cause painful sunburns or heat-related illnesses. Wait for the bus under the shelter if possible, and if not, create your own shade by wearing a hat, visor, or carrying an umbrella to shield you from the rays. Applying a protective coat of sunscreen to your skin will also help you avoid sun damage.
  • Dress lightly – In more than one sense of the word, dress lightly. Light colors help block the sun’s radiation, whereas darker clothing absorbs the heat. Lightweight fabrics are also the best option when it’s scorching hot over non-breathable synthetic fabrics, so opt for comfort over style.

Additionally, take advantage of NexTrip for real-time bus arrival information or plan your trip ahead of time with our Trip Planner to reduce your wait time at the bus stop. Below are local cooling centers in the inland region that welcome you to cool down.

Bloomington
Bloomington Branch Library
Served by Route 29

Chino
Chino Senior Center
Served by Routes 81, 85, 88

Chino Hills
James S. Thalman Chino Hills Branch Library
Served by Routes 88, 365

Colton
Hutton Community Center
Served by Route 1

Luque Center
Served by Route 19

Fontana
Don Day Neighborhood Center
Served by Route 82

Heritage Neighborhood Center
Served by Route 67

Jessie Turner Health and Fitness Center
Served by Route 82

Fontana Lewis Library and Technology Center
Served by Route 14, 67, 82

Grand Terrace
Grand Terrace Branch Library
Served by Route 325

Highland
Highland Sam J. Racadio Library
Served by Route 15

Highland Senior Center
Served by Routes 3, 5

Loma Linda
Loma Linda Senior Center
Served by Route 19

Mentone
Mentone Senior Center and Library
Served by Route 8

Montclair
Montclair Senior Center
Served by Route 85

Ontario
Ontario Senior Center
Served by Route 61, 86

Westwind Community Center
Served by Route 81

Ovitt Family Community Library
Served by Route 61, 86

Redlands
Joslyn Senior Center
Served by Route 19

Redlands Community Center
Served by Route 8, 15

Rialto
Carter Branch Library
Served by Route 22

San Bernardino
Ruben Campos Community Center
Served by Route 14

Rudy C. Hernandez Community Center
Served by Routes 1, 7, 15

Norman F. Feldheym Central Library
Served by Route 2

Howard M Rowe Branch Library
Served by Route 7

Paul Villasenor Branch Library
Served by Routes 3, 14

Fifth Street Senior Center
Served by Route 14

Upland
Upland Public Library
Served by Route 83, 85

Yucaipa
Yucaipa Community Center
Served by Route 310

Guide to May 2018 Service Changes

Summertime and the living’s easy…Omnitrans is excited about new service enhancements just in time for the best summer ever! All service changes are found in the new Bus Book, effective Monday, May 7 – Sunday, September 2, 2018.

Click here for a Bus Book preview.

Last year, Omnitrans introduced Freeway Express Route 208 connecting Downtown San Bernardino and Yucaipa with limited stops along the way at popular destinations and connection points. With the new service changes, Route 208 is introducing two additional trips in the morning and evening – departing eastbound at 6:18 a.m. /7:02 a.m. westbound; and 5:00 p.m. eastbound/6:10 p.m. westbound.

Additionally, the wildly popular Summer Youth Fare is back this June and July! Students 18 and younger who are off of school for the summer can get out and explore for only $1 each way with proof of age. That means that shopping trips to the mall, movie screenings, outings to the park, lunch and coffee with friends are only $1 this summer!

Below is a list of all routes affected. As always, remember to plan ahead if your route schedule is changing.

Route 2: Arrival and departures adjusted at San Bernardino Transit Center, Saturdays and Sundays.

Route 3: Arrival and departures adjusted at San Bernardino Transit Center, Saturdays and Sundays.

Route 14: Minor runtime adjustments, weekdays only.

Route 15: Minor runtime adjustments, weekdays only.

Route 20: Minor runtime adjustments, weekdays only.

Route 61: Weekday times adjusted to improve connections with Route 14 at the Fontana Transit Center.

Route 66: Runtimes adjusted to weekday and Saturday schedules.

Route 82: Saturday service frequency and runtimes adjusted to 70 minutes to improve reliability and on-time performance.

Route 86: Weekday times adjusted for more transfer opportunities at San Antonio Regional Hospital.

Route 208: Two trips added: 6:18 a.m. eastbound/7:02 a.m. westbound; and 5:00 p.m. eastbound/6:10 p.m. westbound.

Route 215: Time adjustments on all days to improve travel and connections to the San Bernardino Transit Center.

sbX: Runtime adjustments to improve transfers at the Loma Linda Veterans Hospital.

Over at the Chino Transit Center, OmniGo Route 365 and Route 81 bays have swapped places. If it’s your stop, refer to map below for new bus stop locations:

No service holidays: Buses will not be in operation on Monday, May 28th in observance of Memorial Day, as well as on Wednesday, July 4th for Independence Day.

“Green” up your commute for Earth Day 2018

Spring time is here and the days are longer, leaves are greener, and flowers are blooming. Get out and bask in the fresh air while “greening” up your commute to celebrate Earth Day 2018!

We’ve heard about recycling, adjusted our water usage, installed energy-efficient light bulbs, but another simple way to contribute to a cleaner environment is to change up how you commute. By simply leaving your car at home for just one day, you help to lessen the number of pollutants emitted into the air we breathe.

Following are three easy, helpful tips on how to put some pep in your step to make your commute a little more environmentally-friendly:

  • Ride public transit – We may be biased with this one, but it’s a fact that riding the bus or train to work is one of the most effective ways to help the environment. Omnitrans vehicles emit fewer pollutants than most automobiles, thanks to our compressed natural gas (CNG) fueled fleet of buses. By switching to the bus, a single person can reduce their annual carbon emissions by more than 4,800 pounds! Ready to ride the bus? Go paperless for Earth Day and purchase your Omnitrans day pass on your smartphone!
  • Bike or walk for a day – Riding your bike or walking to work or school for the day is a sustainable alternative mode of transportation that reduces your carbon footprint, reduces traffic congestion, and is also great for your health! Take advantage of the nice weather and enjoy that April breeze while benefiting the earth. Bonus: If you are unable to bike the whole way, Omnitrans buses are fully equipped with bike racks for a multi-modal commute!
  • Share the ride – Not only is driving alone a major cause of smog in our air, but it’s also economically costly compared to other modes of transportation. Sitting behind the wheel for hours in traffic also takes a toll on you, too. Feel good about doing your share for cleaner air by sharing the ride with a co-worker or two. If you are having trouble finding a co-worker who can carpool with you, IECommuter.org (for San Bernardino and Riverside counties only) has a solution on their website. Simply create an account, enter your information, and they can find carpool matches for you!

Save the planet, get rewarded
Log your alternative commute trips on IECommuter to see how green your commute is and how you’re contributing to Earth Day – at the same time you could have a chance to win a monthly commuter prize!

With their Monthly Rideshare Spotlight, you are in the spotlight and are rewarded for your sustainable commute. Whether you are a rideshare star or you have been ridesharing for just a few months, you could win a prize valued at up to $100. For more details on this program, please visit IECommuter.org/EarthDay.

Rate your Omnitrans experience for a chance to win!

Your feedback is crucial to our growth as an agency. Last year, your feedback on our Customer Satisfaction Survey garnered us an 87.5% overall customer satisfaction score – our highest rating in 5 years! This year, you can let us know we are doing for another chance to win one of our exciting prizes.

Click the following link to complete our survey & be entered to win:

Click here to complete the survey (ENGLISH) 

Haga clic aquí para completar la encuesta (SPANISH)

Take the survey anytime starting today through the end of the day on Sunday, May 6, 2018 to be entered into a prize drawing for one of five gift packs, which include:

  • One $10 Subway gift card; and
  • One full-fare 7-day bus pass

Thank you for your participation and providing your constructive feedback. Your honesty helps us to better serve you!

Omnitrans and several other mid-sized agencies in North America form the American Bus Benchmarking Group (ABBG), established in 2011 to measure performance and share best practices. The information gathered from your surveys this spring will help provide a comprehensive overview of the bus rider experience nationwide.

Employee of the Quarter Ed Cooney

Our dispatchers play a vital role at Omnitrans – they make sure our bus system delivers service by guiding coaches and operators through obstacles from detours to mechanical problems to customer service issues – every day!

Dispatcher Ed Cooney’s strong work ethic and problem-solving skills made him stand out among his peers during the October-December 2017, making him the Omnitrans Employee of the Quarter!

Ed describes the award as a surprising honor that he did not see coming. After 25 years working with Omnitrans, he views this place as his second home, where he is simply happy to be of service to his community through our dedicated drivers.

“I like the people and we’re family here, although sometimes dysfunctional, like any other family,” he laughs. “That’s one of the major motivators. I’ve been put in a position where I can help people, and that makes all the difference.”

After almost six years driving for Metro in Los Angeles, Ed’s adventurous side took over and he decided to go to Brazil where he worked for a year. After moving back home to the States and settling in Montclair, he spotted an Omnitrans bus and chatted with the driver about his job. He was persuaded, and decided to give Omnitrans a try. He switched directions and headed east, this time, on I-10 to apply for a job as a coach operator.

“This entire lot was all dirt,” reminisces Ed as we overlook the East Valley bus yard in San Bernardino. “There was a single bungalow that housed human resources, finance, the CEO. Everyone was in that one trailer. I remember the mechanics had dug a trench, and they would drive the bus over the trench to work on bus maintenance.”

Ed Cooney and a new dispatcher in training go over the Trapeze Ops software used for record-keeping.

As Omnitrans progressed, so did Ed’s career. After five years of driving our buses, he was promoted to a dispatching role in which he has served ever since. Last year, when his supervisor retired, Ed selflessly rose above and beyond his required work duties to take on tasks of the vacant supervisor role. While doing research, Ed discovered software configuration errors, and took the initiative to tackle them himself.

With only four days of informal training, Ed took on the task of solving this problem, working 12-hour days and weekends alongside his peers, I.T., and the software vendor. As a result of Ed’s initiative and manual improvements to the process, the agency was prevented from overspending $10,000.

“I still go in everyday and double check for errors,” he explains. “In this job, I’m not obligated to do this. I could’ve asked management to hire someone that could fix this, but I felt a responsibility to the operators so that things were operating as they should.”

This month, the Omnitrans Board of Directors recognized Ed as our Employee of the Quarter for his diligence in ensuring that the necessary improvements were made and tested prior to live implementation of the software.

“Ed is a recognized leader in the dispatch office and is greatly respected by his peers for his loyalty, ability, and willingness to help others in times of need,” says Director of Operations Diane Caldera. “His recognition as Employee of the Quarter is greatly deserved.”

Employee of the Quarter Ed Cooney (center) is congratulated by (from the left) Board of Directors Chair Ron Dailey and CEO/General Manager P. Scott Graham.

“When I found out, I thought to myself, ‘Is there another Ed Cooney who works here?’ he recounts. “I think because I grew up in an environment where we didn’t get praise or appreciation, so when you do, it makes you feel a little awkward at first. But I appreciate Diane Caldera for nominating me and individually recognizing every dispatcher’s work. The morale has really been raised since she’s taken over.”

Travel and family time also are huge parts of Ed’s life. He recently visited Hawaii, and often flies to Brazil, which is where his wife hails from. He is a proud father to his two daughters, graduates of University of California, Los Angeles and University of California, Santa Barbara.

“I don’t have an R.V. because of tuition bills,” he jokes. “But I was so happy to win this award after 25 years of working here. I knew my loyalty to Omnitrans, which could be best described as canine in nature, would someday lead to this recognition!”