Don was critical to the successful launch of our sbX rapid transit service. He personally developed an in-depth, hands-on training program for our sbX coach operators to ensure they had the skills necessary to safely and efficiently run the route. He also tested vehicle features and helped identify potential problems along the corridor. Thanks to his excellent program and the hard work of his training team, our coach operators were well prepared for the April launch.
His commitment to innovation has led our training program to new heights, most recently with the introduction of a virtual coach simulator. It is used as a defensive driving tool to give coach operators the opportunity to face challenging crisis scenarios not easily duplicated in their actual road training. Don constantly looks for new tools and training programs that he can implement with little cost to the agency.
However, to see where Don truly shines, you simply need to talk to the members of his team who nominated him for the Employee of the Year Award.
“He is very fair and he watches out for his crew,” says Instructor Charles Molloy frankly. “He takes care of us and wants the best of everything for us. As far as tools or training materials—anything we need—he goes to bat for us. And it’s because he’s come up through the ranks and knows what we’re facing. I’ve been here going on 21 years and have seen a lot of people in that position, and he’s the best by far. He’s worked hard to bring in innovative training tools like the new coach simulator. Since he became supervisor, this department has risen to a whole new level.”
“In my opinion, Don is very deserving of this award,” adds Instructor Christina Diaz. “He is a cool, calm, collected, flexible supervisor. He always has an open door policy. He is always open to suggestions and ideas. For me personally, I feel fortunate and grateful to work for someone like him. He’s been a great mentor to me and has taken me pretty much under his wing. Even though he’s a supervisor, he’s had no reservations about taking time out of his busy schedule to work with me and show me Omni way. And I’m very appreciative of that.”
“Wow. What can I say?” says Instuctor Kimberly Perkins. “I just feel he’s taken us to a whole new level with new equipment and programs we never had before. He’s very good about listening to our suggestions and going to bat for us. I feel like I can go to him for anything. You know how sometimes you can feel so stressed by your boss that you don’t even want to come to work? Don’s the opposite. He makes you want to be here. He supports you and encourages you to give it your best. He always fair and treats all of us the same.”
Stephen McClure agrees. “Don is fair and follows the rules. He’s extremely nice to work for. Whenever I’ve talked with my wife about some of the things he’s done, she says ‘Wow, you really have a good boss.’ And she’s right. I have worked in my lifetime for many people—including myself—and he’s the best.” He grins, “And when you get to be as old as I am, you’ve worked for a lot of people.”
Don seems a little overwhelmed by their comments.
“That means a lot to me, and it really hits me emotionally,” he confesses. “Last year was so tough on all of us. We had several large coach operator student classes, a coach operator instructor recruitment class, several return to work and accident prevention workshops and new DMV certifications to meet. We also had to train ourselves on the new sbX articulated buses and learn to operate the corridor so that we could in turn train the coach operators. “
Don shakes his head, thinking back. “We were literally going non-stop all the time, pulling long hours and making personal sacrifices in order to do what needed to be done. They are an awesome team, and I’m incredibly proud of everything we’ve accomplished together.”
Director of Operations, Diane Caldera is not surprised. “When you lead by example and really care about and support your staff the way Don does, they will move the earth for you. We have one of the finest training teams in the industry and there is no end to what they can achieve.”
– Juno Kughler Carlson