Tag Archives: travel training

New Colton Resident Benefits from Travel Training Program

The Omnitrans Special Transportation Services team recently had the pleasure of working with Robert through its Travel Training program. Robert, a new resident of Colton, was interested in visiting the 5th Street Senior Center in San Bernardino for the various social and recreational activities they offer.

Initially, Robert had a friend who was able to drive him to the senior center, but he eventually realized that he needed to find an alternate mode of transportation.

Robert reached out to Omnitrans and learned about its services, including the Travel Training program. Through his time in the program, Robert has learned about our bus system and the various connections he can make at the San Bernardino Transit Center. Such connections provide him access to other cities throughout the region.

While training, he learned about proper passenger etiquette on the bus, crossing streets safely, and the importance of asking for help from our friendly drivers. Robert also learned how to use the official Omnitrans app on his smartphone, which allows him to get real-time arrival information and trip planning assistance when riding Omnitrans.

Having successfully completed the Travel Training program, Robert has reliable transportation that he can use for all his needs, including going to the senior center and taking care of other personal errands. With his newfound knowledge and confidence, Robert is enjoying the freedom to travel independently throughout our community.

The Travel Training program is available to seniors and individuals with disabilities who would like to learn how to ride the Omnitrans bus system for the first time. For more information about the program, contact the Special Transportation Services department at (909) 379-7341 or visit Omnitrans.org.

Written by Ruby Sulca, Travel Trainer

A Travel Training Story: Glory & Richard

Siblings Glory and Richard had recently moved from Ontario to Highland when they began VTrans’ travel training program. Richard is a veteran who has several medical needs and his sister Glory is his caretaker and advocate. She accompanies him wherever he needs to go, helps him stay on top of all his medications and makes sure he eats a healthy diet.

Glory learned about our program after calling her local community center and asking for assistance with transportation to go to doctor appointments and grocery shopping. Though they had experience in Ontario with public transportation, they did not yet know their way around the city of Highland. Their extremely limited finances also did not allow them to afford more expensive services such as Access. Though Richard can only walk short distances due to his age and disabilities, they live near an Omnitrans bus route and do not need to walk long distances to run their errands.

During their travel training, they learned how to navigate the  bus route near their home, stopping at Wal-Mart, the local church, the senior center, and the library. They were excited that all these places were only one short bus ride away. They wanted to start attending church again and visit the Highland Senior Center for socialization, to play pool, have lunch, and exercise. Glory liked that she could visit the library to use the computers and find other important resources for Richard, such as food pantries, In Home Support Services, and other income earning opportunities. With the help of their travel trainer they were able to take longer trips to the local YMCA, Social Security office, and the local hospital.

Glory and Richard were extremely pleasant riders and are greatly appreciative of the work their trainer did to help them become increasingly independent and social in their new community.

– Jessica Jacquez
jjacquez@vtrans.us.com

To learn more about VTrans one-on-one travel training, visit their website or chat with them on Twitter or Facebook!

For Omnitrans group travel training (10 or more people) contact Nicole Ramos at nicole.ramos@omnitrans.org.