X  CLOSE
Omnitrans
Search Search

Special Transportation Services

Travel Training

OmniTrans' Travel Training program provides one-on-one or group assistance to seniors (age 62+) and individuals with disabilities and helps them ride the Omnitrans bus system for the first time. The program is free to participate in, and is available to qualifying individuals who reside in the Omnitrans service area. The Travel Training program gives participants the information and skills to ride the bus with confidence and take advantage of its benefits.

What will I learn?

Travel Training provides customized assistance based on the unique needs of each participant, allowing them to learn the skills needed to travel safely and comfortably on public transportation. During training, you will learn how to:
  • Recognize routes, bus stops and landmarks
  • Use a bus book and plan your trip
  • Get to and from bus stops safely
  • Communicate with bus drivers
  • Pay fares and buy passes
  • Board, ride and exit the bus safely
  • Transfer to other buses
  • Travel throughout the community to all the places you want to go

Where can I travel to?

Travel Trainers can show you how to travel to doctor appointments, shopping malls, senior centers, school, work, or to visit family and friends. Your trainer will develop a training plan based on the destinations that you would like to travel to.

How do I sign up?

Contact Special Transportation Services staff at (909) 379-7341 or ctsa@omnitrans.org to receive the application materials, or click the link below to download the application.

Volunteer Driver Program

The Volunteer Driver program, also known as the Transportation Reimbursement Escort Program (TREP), provides mileage reimbursement for individuals with disabilities or seniors that are unable to use public transportation and rely on others to drive them for transportation. Participants choose their own driver, usually a family member, friend, neighbor, or caretaker. The reimbursement offsets the cost associated with providing transportation and can be used for trips to medical appointments, personal errands, visiting family and friends, or getting to work.

How does it work?

  • If qualified, you must identify someone who is willing to be your driver.
  • You keep track of the furthest destination that you travel to from your home each day.
  • At the end of the month, your records for the furthest destination on day of travel are submitted via paper form or online.
  • Reimbursement funds are deposited into the rider’s bank account, and they reimburse their driver. All reimbursement funds are made via direct deposit only.

Who is eligible?

Qualifying individuals are living with disabilities and cannot use public transportation for some or all trips, and require the assistance of another individual for their transportation needs.

How do I sign up?

East Valley residents (Colton, Fontana, Grand Terrace, Highland, Loma Linda, Redlands, Rialto, San Bernardino, and Yucaipa) should contact OmniTrans Special Transportation Services at (909) 379-7341 or ctsa@omnitrans.org to request an application. The application can also be downloaded by clicking the link below. West Valley residents (Chino, Chino Hills, Montclair, Ontario, Rancho Cucamonga, and Upland) are served by Community Senior Services, which can be reached at (909) 621-9900 for more information about their Volunteer Driver Program.

RIDE Taxi & Lyft Program

OmniTrans’ RIDE program offers a monthly match to eligible seniors (age 62+) and individuals with disabilities for traditional taxi or Lyft service to medical appointments, work, grocery shopping, and other trips that may be difficult to make on public transportation.

How does the Taxi RIDE program work?

Once approved for the program, OmniTrans will match the amount you contribute to purchase service credit to use for local taxi service, up to a maximum monthly limit.

How does the Lyft RIDE program work?

Once approved for the program, Omnitrans will match the amount you contribute to purchase service credit to use for Lyft service, up to a maximum monthly limit.

Who is eligible?

Seniors (age 62+) and individuals with disabilities who reside in the OmniTrans service area are eligible to participate in the program. Participants are only allowed to enroll in one of the two options offered through the Ride Program.

How do I sign up?

Interested seniors (age 62+) and individuals with disabilities should contact Special Transportation Services at (909) 379-7341 or ctsa@omnitrans.org to request an application. The application can also be downloaded by clicking the link below.
CONTACT US
Omnitrans Headquarters
1700 W. Fifth Street
San Bernardino, CA 92411
(909) 379-7100
Map & Directions
Office Hours
8:00 am to 5:00 pm weekdays.
Closed weekends & holidays.

Lost and Found
(909) 379-7100
San Bernardino Transit Center
599 W. Rialto Avenue
San Bernardino, CA 92401
Map & Directions
Customer Service Hours
7:00 am to 6:00 pm weekdays,
9:00 am to 5:00 pm weekends.

Omnitrans Job Line
1 (888) 893-1604
Omnitrans Bus Information
1 (800) 9-OMNIBUS or
1 (800) 966-6428
Hours of Operation
7:00 am to 6:00 pm weekdays,
8:00 am to 5:00 pm weekends.

TRS (for hearing impaired)
Dial 711

Special Transportation Services
(909) 379-7341
Access ADA Service Reservations
East Valley (909) 383-1680
West Valley 1 (800) 990-2404

Contact Us Feedback Form
For questions, comments, complaints, or suggestions about Omnitrans bus service, please use the online Contact Us Feedback Form.
Omnitrans Facebook
Omnitrans Twitter
Omnitrans Instagram
Omnitrans Pintrest
Omnitrans Google+
Omnitrans Flickr
Omnitrans YouTube
Omnitrans Vet Link
Omnitrans Blog
Omnitrans RSS
Español
Tagalog
العربية
한국어
中文
Tiếng Việt