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Special Transportation Services

Travel Training

OmniTrans' Travel Training program helps individuals go where they want when they want by teaching them to use the public transportation system. The free program works with seniors and persons with disabilities, helping them understand how to use OmniTrans bus system. It gives participants the information, the confidence and the skills they need to enjoy all the benefits of riding the bus.

What will I learn?

Travel training can be highly individualized one-on-one training or group training that will provide you with the skills needed to travel safely and comfortably on public transportation. While the level of support a person needs will vary based on each individual’s needs, you will learn how to:
  • Recognize routes, bus stops and landmarks
  • Use a bus book and plan your trip
  • Get to and from bus stops safely
  • Communicate with bus drivers
  • Pay fares and buy passes
  • Board, ride and exit the bus safely
  • Transfer to other buses
  • Travel throughout the community to all the places you want to go

Where can I travel to?

Travel Trainers can show you how to travel to doctor appointments, shopping malls, senior centers, school, work, or to visit family and friends. You tell us where you would like to go, and we can help you get there.

How do I sign up?

Contact Special Transit staff at (909) 379-7341 or ctsa@omnitrans.org to schedule an appointment with one of our professionally-trained Travel Trainers to discuss your travel skills and goals.

Volunteer Driver Program

Volunteer Driver, also known as the Transportation Reimbursement Escort Program (TREP), is a program that provides a mileage reimbursement for persons with disabilities or seniors that are unable to use public transportation. Participants choose a driver (usually a friend or neighbor) that is able to drive them to medical appointments or other destinations, and are able to reimburse that driver to offset the cost associated with providing transportation.

How does it work?

  • If qualified, you must identify someone who is willing to be your driver. (You can have more than one driver.)
  • You keep track of your trips and miles driven to transport you.
  • At the end of the month, you submit your records online or mail them.
  • We reimburse you (as long as funding is available), and then you reimburse your driver(s).
  • Reimbursement payments will be made through direct deposit; the reimbursement amount will be automatically deposited into your bank account. Paper checks will not be used. In order to receive reimbursement payments, you MUST provide a bank account number.

Who is eligible?

An eligibility determination committee will determine whether or not you are qualified. You may be qualified if you:
  • Have a disability or are 62 years and older; and
  • Are unable to use other forms of transportation (such as buses)

How do I sign up?

Contact Yesenia De Anda at 909-379-7341 to receive the application materials, or click the link below to apply online.
*Please note: If you reside in the cities of Chino, Chino Hills, Montclair, Ontario, Upland, or Rancho Cucamonga, you must call Community Senior Services at 909-621-9900 to apply for the Community Connections volunteer driver program.

RIDE Taxi & Lyft Program

OmniTrans’ Ride Program allows eligible residents of OmniTrans’ service area to purchase Taxi and Lyft fares at a discounted price. The program is available to seniors and persons with disabilities to use for medical appointments, work, grocery shopping and other trips that may be difficult to make on public transportation.

How the Taxi program works?

  • Participants complete a RIDE application. Proof of age or disability will be required.
  • Once approved for the program, you can purchase taxi fares at a discounted price (up to a limit).
  • The fares are loaded on a debit card with your photo. This card is used to pay your taxi ride. You call and request a ride and use your debit card to pay. You can even use the card to provide a tip of up to 10%.
  • You can check your balance by calling staff at 909-379-7341. Once your fare balance is used up, you will be responsible for any additional fares at full price.
  • Each month, you can “reload” the card at the discounted price (up to a limit) by calling staff at 909-379-7341.

How the Lyft program works?

  • Participants complete a RIDE application. Proof of age or disability will be required.
  • Once approved for the program, you can purchase Lyft credits at a discounted price (up to a limit).
  • Participants will input the codes into their personal Lyft account on their smartphone.
  • Rides are requested and paid for through the Lyft smartphone app. Once your fare balance is used up, you will be responsible for any additional fares at full price.
  • Each month, you can purchase credits at the discounted price (up to a limit) by calling staff at 909-379-7341.
CONTACT US
Omnitrans Headquarters
1700 W. Fifth Street
San Bernardino, CA 92411
(909) 379-7100
Map & Directions
Office Hours
8:00 am to 5:00 pm weekdays.
Closed weekends & holidays.

Lost and Found
(909) 379-7100
San Bernardino Transit Center
599 W. Rialto Avenue
San Bernardino, CA 92401
Map & Directions
Customer Service Hours
7:00 am to 6:00 pm weekdays,
8:00 am to 5:00 pm weekends.

Omnitrans Job Line
1 (888) 893-1604
Omnitrans Bus Information
1 (800) 9-OMNIBUS or
1 (800) 966-6428
Hours of Operation
7:00 am to 6:00 pm weekdays,
8:00 am to 5:00 pm weekends.

TRS (for hearing impaired)
Dial 711
Access ADA Service Reservations
East Valley (909) 383-1680
West Valley 1 (800) 990-2404

Contact Us Feedback Form
For questions, comments, complaints, or suggestions about Omnitrans bus service, please use the online Contact Us Feedback Form.
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