Access and ADA Certification FAQ
(Frequently Asked Questions)

Below are some of the most common questions Omnitrans receives about applying for ADA Certification and Riding the Access Service. Before you call, see if your question is below. If not, call our operators who can further assist you.

Questions about riding Access? Call (909) 383-1640
Questions about applying for ADA Certification? Call (909) 379-7100

Questions about riding Access

Is Access owned and operated by Omnitrans?

Omnitrans, the region’s fixed route transit agency, provides Access curb-to-curb public transit service to meet the requirements of the Americans with Disabilities Act (ADA). The daily operation of the Access service is performed under contract to Omnitrans by First Transit Inc.

How far is the service area?

The service area runs from Yucaipa to Chino, within ¾ of a mile of Omnitrans Fixed Routes.

What are the service hours?

Access provides the same hours of service as the Omnitrans Fixed Route buses. This varies by route between the hours of 4:00 AM and 11:30 PM depending on the comparable fixed route service hours in your area.

Who may ride the service?

Passengers with an Omnitrans ADA card may ride the service 7 days a weeks as long as their travel times meet the criteria referenced above. Passengers with an Omnitrans Disability Card may ride with Access, on a space available basis, between the hours of 7:00 AM and 6:00 PM Monday through Friday only.

What are the reservations hours?

Access reservations hours are daily 8:00 AM to 5:00PM including holidays.

Why is the wait so long?

The first and last hour of reservations has a high volume of phone calls. The wait to speak with a reservation agent will be much longer during this time. There is usually lower call volume after 10:00 AM but before 3:00 PM.

What happens when I can't get the pick-up time(s) that I want?

Demand for service is high during certain periods of the day. It is possible that the exact time that you request may not be available. When this occurs, the reservation agent will offer you a time within one hour before or one hour after your request. It is up to you if you wish to schedule your trip at the available (offered) time.

Is it possible for me to be removed or suspended from using the service? If so for how long? Can I be suspended permanently?

Suspension and/or revocation of ride privileges are possible if a passenger conducts themselves in a manner which poses a direct threat to the safety and well-being of the other occupants of the vehicle. Lengths of the suspensions vary due to the severity of the safety threat. A repeat of conduct which was cause for suspension may lead to the revocation of ride privileges.

What types of items may I carry on board with me?

Limit carry on items to what you can easily carry that do not cause an obstruction in the aisle. Generally this would be no more than 4 (12-15 pound) grocery bags.

Must I wear a seat belt while riding?

Yes. The Access vehicle passenger seats are all equipped with seat belts for safety.

Questions about Applying for ADA Certification

What is Visitor status and how do I get it?

Ask your certifying county or state to fax your certification information to Omnitrans @ 909-888-0524. This allows you 21 days of service per year based on your current certification.

Will we issue a new ADA #?

We do not issue ADA # for visitors. We honor the certification number you were issued by the county or state that certified you.