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Tell Us About the Problem

  

At Omnitrans we recognize the importance of your satisfaction with our service. If you have experienced a problem we want to know about it so we can address it immediately.

There are several ways you can let us know about your experience with Omnitrans. You may fill out and submit the form below, or call our Information Office (toll free) at 1-800-9-OMNIBUS.

Thank you for taking the time to let us know how we are doing!

Note: If you want to make an official complaint - one that is logged in our records - you must provide your first name, last name, and at least an email address. Read more about what happens when you make an official complaint on our FAQ page...

First Name
Last Name
Street Address
City
State   ZIP code:
E-mail*
Phone
( ) - -
Type of Service Fixed route
Inland Empire Connection		 Access Service
Omnilink
Other:
Type of Problem
Service Problem
inadequate service
bus running late
bus running early
bus did not show
fares-passes-ID
reservation error
dispatch error
trip too long
Facilities Problem
transfer center
bus stops/signs
bus shelters
other

Safety Problem
accident
careless driving
improper securement
other
Operator Problem
discourtesy
improper route
wrong distination sign
smoking
pass up

appearance
other
Vehicle Problem
vehicle dirty
wheelchair lift
seat belt
heat A/C
other

Other Problem
information incorrect
problem with rider
miscellaneous

Reporting an
Incident?

Yes    No

Please provide the following information appropriate to the nature of the problem

When did the problem occur?
date:    time:

Address or cross streets:

Route #  Bus # Direction:

Driver's name:

What happened?

 
Any other information you would like to add
  Entering this code helps prevent fraudulent/false use of this form.
 
Enter the code as it is shown:
    

 

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